Compare Eclipse CMS4 vs. PBXware

Our cloud-based solution empowers service providers to offer a comprehensive business phone system tailored to clients of any scale, all under their own branding from a single deployment. PBXware efficiently manages call routing, interactive voice response (IVR), hot-desking, call recording, and conference calls. With gloCOM, users can seamlessly access voice, video, chat, and meetings through a unified interface available on desktop, mobile, and web, enhancing both user experience and reducing support demands. The new version 8 introduces multi-CRM compatibility, enabling automatic logging of call activities into each user's CRM, which minimizes the need for manual data entry. For clients interested in expanding to contact center functionalities, CC Lite offers features like ERG callback, real-time wallboards, and scheduled reports as an easy upgrade, requiring no migration.

Our VoIP solution integrates PBXware with gloCOM, where PBXware manages the backend infrastructure while gloCOM provides the user interface. This setup ensures that calls can seamlessly follow users across desktop, mobile (iOS and Android), and web platforms, allowing them to stay connected without being restricted to a specific device or location. The v8 multi-CRM feature ensures that conversation histories are automatically logged in each user’s CRM across all platforms, maintaining accurate client information without the need for extra manual input. gloCOM Next operates on a single codebase, delivering a consistent experience on both desktop and web, and offers complete branding customization via BRM. It's fully white-label, enabling providers to maintain total ownership of their customer relationships from start to finish.

Designed specifically for service providers, this white-label solution delivers a comprehensive omnichannel contact center that can be marketed under the partner’s own brand or offered as a simplified version under an alternative plan. Agents operate from a unified workspace that integrates voice, SMS, email, live chat, WhatsApp, and Facebook Messenger, which is crucial for maintaining a seamless customer experience across different communication channels. Supervisors benefit from features like wallboards, real-time queue monitoring, and access to more than 40 detailed reports, enabling them to make informed decisions based on current data rather than outdated information. With version 8, Voice Agents provide extended coverage during off-hours, while multi-CRM compatibility ensures that all interactions are automatically recorded in the appropriate customer records without the need for manual input. Additionally, four outbound dialing strategies allow providers to tailor the tool to suit various campaign needs.

Our Cloud PBX operates on SERVERware, our dedicated hosting and infrastructure solution tailored for communication services, utilizing PBXware. This differentiation is crucial: the underlying features such as geo-redundancy, seamless failover, and storage replication ensure that any hardware issues are confined to the infrastructure and do not affect the end user. As providers expand their clientele, they can simply add more hosts, ensuring continuous service without interruptions. The multi-tenant architecture allows several clients to be managed from a single installation. Additionally, the entire system is fully customizable and white-label, enabling providers to offer it under their own branding and profit margins.

PBXware, an Asterisk-based platform, has been under continuous development since 2004, making it the longest-standing solution of its type that is still being enhanced. Its foundation on open standards provides service providers with significant versatility, ensuring compatibility with existing SIP infrastructure and hardware. The platform offers three different plans that cater to a range of needs, from comprehensive PBX and unified communications to a complete omnichannel contact center solution. Providers can quickly implement Voice Agents and Live Transcription, manage multiple CRM systems simultaneously for each tenant with automatic activity tracking, and link real-time call events to clients' automation tools via the Event Publisher. PBXware operates on SERVERware, with sipPROT ensuring security at the SIP level, while gloCOM Next facilitates seamless connectivity for end users across desktop, mobile, and web platforms. It is also fully customizable for branding purposes.

PBXware serves as a bridge between clients and their telecom carriers, managing all essential aspects of call infrastructure, including SIP trunking, call routing, IVR systems, auto-provisioning, and hot-desking solutions. Designed using open standards, this platform allows providers to seamlessly integrate with the existing SIP infrastructure and hardware that clients may already utilize. With the introduction of version 8, AI functionalities can be easily managed through the AI Hub, ready for deployment within days. This includes features such as Voice Agents, Live Transcription, and Text-to-Speech capabilities. The system's Event Publisher delivers real-time call events in structured JSON format instantly as they occur, enabling clients to link PBXware with their CRM systems without the need for custom coding. PBXware is available in a genuine multi-tenant architecture, suitable for both cloud and on-premise installations, and can be offered under the Bicom brand or fully white-labeled.

Our solution is specifically designed for service providers offering managed unified communications under their own branding. With a multi-tenant architecture, each customer benefits from a distinct configuration within a shared environment, ensuring a streamlined infrastructure that maintains healthy margins as the client roster expands. For those providers whose clients operate comprehensive contact centers, our omnichannel contact center solution includes dedicated workspaces for agents and supervisors, skill-based routing, a dialer, and access to over 40 detailed reports. All subscription plans encompass the complete suite of unified communications features, such as voice, video, chat, meetings, and advanced AI functionalities including Voice Agents, Live Transcription, and support for multiple CRMs with automatic activity logging across various channels and devices. The gloCOM Next application serves as the client-facing interface, which can be fully customized to match the provider’s branding. We take care of development, updates, and support, allowing providers to concentrate on scaling their operations.

Our unified communication platform seamlessly integrates PBXware and gloCOM into a versatile solution that service providers can offer under their own branding. This all-in-one interface supports voice, video, chat, meetings, and presence, functioning smoothly across desktop, mobile, and web platforms. Built on a shared codebase, it ensures a cohesive experience that simplifies support. The v8 multi-CRM functionality enables the simultaneous operation of various CRMs for each tenant, automatically logging conversation histories across all channels and devices to ensure client information is readily accessible. Additionally, the AI Hub enhances the platform with features like Voice Agents and Live Transcription, allowing providers to stand out in the market. The platform is fully white-label, with brand management handled through the Branding Resource Manager (BRM).