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Average Ratings 0 Ratings

Total
ease
features
design
support

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Write a Review

Description

Call Recorder allows you to capture both audio and video Skype calls directly on your Mac. You can choose to record automatically or manually using the convenient record and stop buttons, making it a straightforward process. With Call Recorder, you receive exceptional, high-definition recordings that are perfect for various uses. Whether you want to document your Skype video chats, record podcasts, or conduct interviews, you have the option to view your recordings in unique side-by-side and split-screen formats. If you'd like to share your content, you can effortlessly convert your recordings into MP3 files for podcasting or create internet-ready videos suitable for platforms like YouTube and Vimeo. For those interested in editing, the multi-track recording feature empowers you to separate tracks post-call. We believe in the power of firsthand experience, so download Call Recorder now and enjoy a free 7-day trial. Additionally, all calls are systematically organized in Ecamm Movie Tools, simplifying the process of exporting and sharing your recordings. Please note that Call Recorder is not compatible with Apple M1 Macs; it requires an Intel-based Mac and macOS 10.12 or newer to function properly. Make the most out of your recording experience today!

Description

A powerful and flexible call recording solution designed to revolutionize your contact center operations. Improvement hinges on measurement, and with this platform, managers can easily access, replay, evaluate, and oversee calls, providing them with clear insights into daily activities and employee engagements with customers. Gain a deeper understanding of successful interactions and leverage that knowledge to address any shortcomings effectively! Enhance your quality assurance processes by sampling, grading, and analyzing calls. With SonicView, you have the ability to scrutinize the dialogues of your agents, facilitating the implementation of an effective Quality Control system. Additionally, our software allows for the grading of individual calls, which is essential for ongoing training and evaluation of your team. Ensure PCI compliance by pausing recordings during the sharing of sensitive information, removing specific segments that contain confidential data, or designating certain recordings as sensitive to prevent them from being queried. This comprehensive approach not only safeguards customer information but also fosters a culture of accountability and continuous improvement within your organization.

API Access

Has API No 

API Access

Has API No 

Screenshots View All

Screenshots View All

Integrations

Altar Live Yes 
Skype Yes 

Integrations

Altar Live No 
Skype No 

Pricing Details

$39.95 one-time payment
Free Trial Yes 
Free Version No 

Pricing Details

$4000.00/one-time/user
Free Trial No 
Free Version No 

Deployment

Web-Based No 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac Yes 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours Yes 
Live Rep (24/7) Yes 
Online Support Yes 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support No 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) No 
In Person No 

Types of Training

Training Docs No 
Webinars No 
Live Training (Online) No 
In Person No 

Vendor Details

Company Name

Ecamm

Founded

2002

Country

United States

Website

www.ecamm.com/mac/callrecorder/

Vendor Details

Company Name

Provana

Founded

2011

Country

United States

Website

www.provana.com/sonicview-call-recording

Product Features

Call Recording

Archiving No 
Call Sharing No 
Distributed Call Recording No 
Event Triggered Recording No 
File Transfer No 
Instant Retrieval No 
On-Demand Recording No 
Recording Bookmarking No 
Scheduled Recording No 
Screen Activity Recording No 
Video Call Recording No 

Product Features

Call Recording

Archiving Yes 
Call Sharing Yes 
Distributed Call Recording Yes 
Event Triggered Recording No 
File Transfer Yes 
Instant Retrieval No 
On-Demand Recording Yes 
Recording Bookmarking No 
Scheduled Recording No 
Screen Activity Recording No 
Video Call Recording No 

Alternatives

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