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Average Ratings 0 Ratings

Total
ease
features
design
support

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Write a Review

Description

Experience superior communication with EasyGoIVR, a cloud-driven IVR solution that simplifies call handling, enhances operational efficiency, and elevates customer satisfaction levels. Featuring automatic call distribution, live monitoring, and tailored greetings, EasyGoIVR transforms the landscape of your call center operations. Effortlessly route calls to the right department for quick resolutions, ensuring that customer satisfaction remains high. Gain access to comprehensive customer profiles that include their contact details, interaction history, purchase information, and preferences, all in one place. Additionally, manage detailed quotations that encompass pricing, services, terms, and necessary attachments with ease. You can also keep track of various document statuses, from medical certificates to visa and banking documents, all within the system. Furthermore, EasyGoIVR integrates smoothly with powerful platforms like WhatsApp, bulk SMS, and email, facilitating effective communication with your clientele. With these features, your business is well-equipped to enhance its customer interaction and streamline operations further.

Description

Nectar Desk is a SaaS solution that handles inbound and outbound calls. It also includes reporting and analytics. Our comprehensive call center software can be set up in minutes. You can customize your agents, buy a number, and much more. Nectar Desk offers basic call center software functions as well as more advanced features. You can view full agent performance metrics, including call recording, agent availability, answering time, and listen live, along with customized reports and alerts. Nectar Desk allows you to manage all your omnichannel interactions from one place. Our call center software allows you to integrate SMS, ticketing and chat with ease. Now you can monitor the performance of all your agents, even virtual reps, in real-time. You can now monitor and analyze the interactions of your agents with leads and provide assistance when needed.

API Access

Has API No 

API Access

Has API No 

Screenshots View All

Screenshots View All

Integrations

HubSpot CRM Yes 
Pipedrive Yes 
Salesforce Yes 
ActiveCampaign No 
Capsule No 
Collexo Yes 
Freshdesk Yes 
GoHighLevel No 
HubSpot Customer Platform Yes 
Insightly No 
LeadSquared Yes 
Microsoft Dynamics 365 Yes 
Ontraport No 
Salesflare No 
ServiceTitan No 
Sugar Sell Yes 
Vtiger CRM Yes 
WhatsApp Yes 
Zingtree No 
Zoho CRM Yes 

Integrations

HubSpot CRM Yes 
Pipedrive Yes 
Salesforce Yes 
ActiveCampaign Yes 
Capsule Yes 
Collexo No 
Freshdesk No 
GoHighLevel Yes 
HubSpot Customer Platform No 
Insightly Yes 
LeadSquared No 
Microsoft Dynamics 365 No 
Ontraport Yes 
Salesflare Yes 
ServiceTitan Yes 
Sugar Sell No 
Vtiger CRM No 
WhatsApp No 
Zingtree Yes 
Zoho CRM No 

Pricing Details

Rs.2999 + GST (90 Days Validi
5000 Free Minutes
0.5 Call Rate/Minutes
8 Channel
50 Agent
10 Group
1 DID
Free Trial No 
Free Version No 

Pricing Details

$50 per user per month
All-in-one pricing plan
Free Trial Yes 
Free Version No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App Yes 
iPad App Yes 
Android App Yes 
Windows No 
Mac Yes 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours Yes 
Live Rep (24/7) Yes 
Online Support Yes 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support Yes 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) Yes 
In Person Yes 

Types of Training

Training Docs No 
Webinars No 
Live Training (Online) Yes 
In Person No 

Vendor Details

Company Name

SAN Softwares

Founded

1999

Country

India

Website

sansoftwares.com/products/easygoivr-hosted-ivr-software/

Vendor Details

Company Name

Nectar Desk

Founded

2015

Country

Canada

Website

www.nectardesk.com

Product Features

IVR

Call Center No 
Call Logging No 
Call Recording No 
Call Routing No 
Multiple Scripts No 
Phone Key Input No 
Survey Management No 
Text to Speech No 
Voice Customization No 
Voice Mail No 

Product Features

Call Center

Blended Call Center No 
Call Logging Yes 
Call Recording Yes 
Call Scripting No 
Campaign Management Yes 
Database No 
Escalation Management No 
IVR / Voice Recognition Yes 
Inbound Call Center Yes 
Manual Dialer Yes 
Outbound Call Center Yes 
Predictive Dialer No 
Progressive Dialer Yes 
Queue Management Yes 
Real-time Chat Yes 
Reporting/Analytics Yes 

Call Recording

Archiving Yes 
Call Sharing Yes 
Distributed Call Recording Yes 
Event Triggered Recording Yes 
File Transfer Yes 
Instant Retrieval Yes 
On-Demand Recording Yes 
Recording Bookmarking No 
Scheduled Recording Yes 
Screen Activity Recording No 
Video Call Recording No 

IVR

Call Center Yes 
Call Logging Yes 
Call Recording Yes 
Call Routing Yes 
Multiple Scripts No 
Phone Key Input No 
Survey Management No 
Text to Speech No 
Voice Customization No 
Voice Mail Yes 

Telephony

Auto-Dialer Yes 
Call Center Management Yes 
Call Monitoring Yes 
Contact Management Yes 
IVR / Voice Recognition Yes 
Inbound Reporting Yes 
Outbound Reporting Yes 
Predictive Dialer Yes 
Telemarketing Management Yes 
VoIP Yes 
Voice & Data Integration Yes 

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