Average Ratings 0 Ratings

Total
ease
features
design
support

No User Reviews. Be the first to provide a review:

Write a Review

Average Ratings 0 Ratings

Total
ease
features
design
support

No User Reviews. Be the first to provide a review:

Write a Review

Description

Easy Business Solutions consists of a variety of modules designed to deliver the precise setup that meets the unique needs of your enterprise. IBS stands out as a rapidly expanding product development company that empowers clients around the globe through strategic, innovative technology products, applications, and frameworks. Our diverse product line focuses on serving small to midsize businesses by offering on-demand web-based applications that facilitate comprehensive company management. In an increasingly competitive global market paired with intricate regulatory demands, it is essential for IT to align seamlessly with your business objectives, strategies, and processes. Enhance the alignment of your IT service delivery with your business goals through IBS Small Business Enterprise Solution: a tailor-made, cost-efficient IT management system that integrates best practices in IT while providing accessible solutions, ensuring personalized customer support and boosting service desk efficiency. By choosing IBS, you are investing in a solution that not only meets your current needs but also adapts as your business evolves.

Description

Experts provide a truly unlimited service desk. All-inclusive cloud platform that connects your entire organization. It is designed to streamline workflows. Transform old ways of working into modern, intuitive workflows that empower teams to provide excellent service to customers. Standardize your processes and gain valuable insights to align IT with the business needs. You can make your business more cost-effective by having unlimited assets, customers, customers, reports and mailboxes. All modules are included as standard so you can scale your business efficiently. Halo Service Desk is trusted by customers from many sectors worldwide. We have 25 years of industry experience and work with our clients to make it a success. Halo Service Desk is an all-inclusive platform that streamlines your workflows. It's easy to customize and use.

API Access

Has API No 

API Access

Has API No 

Screenshots View All

Screenshots View All

Integrations

3CX No 
Act! No 
AnyDesk No 
COZYROC SSIS+ Suite No 
Cisco Webex No 
ConnectWise Automate No 
ConnectWise Cybersecurity Management No 
Facebook No 
Jira Service Management No 
KashFlow No 
Microsoft 365 No 
Microsoft Dynamics 365 No 
Microsoft Outlook No 
N-able MSP Manager No 
QuickBooks Online No 
RingCentral RingEX No 
Slack No 
TeamViewer No 
X (Twitter) No 

Integrations

3CX Yes 
Act! Yes 
AnyDesk Yes 
COZYROC SSIS+ Suite Yes 
Cisco Webex Yes 
ConnectWise Automate Yes 
ConnectWise Cybersecurity Management Yes 
Facebook Yes 
Jira Service Management Yes 
KashFlow Yes 
Microsoft 365 Yes 
Microsoft Dynamics 365 Yes 
Microsoft Outlook Yes 
N-able MSP Manager Yes 
QuickBooks Online Yes 
RingCentral RingEX Yes 
Slack Yes 
TeamViewer Yes 
X (Twitter) Yes 

Pricing Details

No price information available.
Free Trial No 
Free Version No 

Pricing Details

$55.00 per user per month
Free Trial Yes 
Free Version No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App Yes 
iPad App Yes 
Android App Yes 
Windows Yes 
Mac Yes 
Linux Yes 
Chromebook Yes 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support No 

Customer Support

Business Hours Yes 
Live Rep (24/7) Yes 
Online Support Yes 

Types of Training

Training Docs No 
Webinars No 
Live Training (Online) No 
In Person No 

Types of Training

Training Docs Yes 
Webinars Yes 
Live Training (Online) Yes 
In Person Yes 

Vendor Details

Company Name

Intellect Business Solutions

Founded

2003

Country

United States

Website

www.intellectbusiness.com

Vendor Details

Company Name

Halo Service Solutions

Founded

1994

Country

United Kingdom

Website

haloservicedesk.com

Product Features

Human Resources

360 Degree Feedback Yes 
Applicant Tracking No 
Attendance Management Yes 
Benefits Management No 
Career Development Planning No 
Compensation Management No 
Compliance Management No 
Employee Database No 
Employee Lifecycle Management No 
Onboarding No 
Payroll Management No 
Performance Management Yes 
Recruiting Management No 
Self Service Portal Yes 
Succession Planning No 
Time & Attendance Management Yes 
Time Off Management Yes 
Timesheets No 
Training Management No 

Product Features

Help Desk

Alerts / Escalation Yes 
Automated Routing Yes 
Community Forums Yes 
Customizable Branding Yes 
Document Storage Yes 
Email Integration Yes 
IT Asset Management Yes 
Incident Management Yes 
Interaction Tracking Yes 
Knowledge Base Yes 
Known Issue Management Yes 
Live Chat Yes 
Multi-Channel Communication Yes 
Multiple Brands / Products Yes 
Network Monitoring Yes 
Real-time Chat Yes 
Self Service Portal Yes 
Service Level Agreement (SLA) Management Yes 
Ticket Management Yes 

Issue Tracking

Assignment Management Yes 
Dashboard Yes 
Escalation Management Yes 
Issue Auditing Yes 
Issue Scheduling Yes 
Knowledge Base Yes 
Project Management Yes 
Recurring Issues Yes 
Scheduling Yes 
Task Management Yes 

ITSM

Asset Tracking Yes 
Availability Management Yes 
Change Management Yes 
Configuration Management Yes 
Contract/License Management Yes 
Dashboard Yes 
Incident Management Yes 
Problem Management Yes 
Project Management Yes 
Release & Deployment Management Yes 
Self Service Portal Yes 

Service Desk

CMDB Yes 
Change Management Yes 
IT Asset Management Yes 
Incident Management Yes 
Knowledge Base Yes 
Mobile Access Yes 
Procurement Management Yes 
Remote Control Yes 
SLA Management Yes 
Self Service Portal Yes 

Alternatives

Frontier UCaaS Reviews

Frontier UCaaS

Frontier Communications

Alternatives

Streamline ERP Reviews

Streamline ERP

Streamline
HaloITSM Reviews

HaloITSM

Halo Service Solutions