Average Ratings 0 Ratings
Average Ratings 0 Ratings
Description
Business Performance Management (BPM), within the realm of Business Intelligence (BI), encompasses various processes, methodologies, and systems designed to assess and enhance organizational performance. Often referred to as Corporate Performance Management (CPM), Enterprise Performance Management (EPM), or Integrated Management Control, BPM/CPM involves establishing and defining corporate goals, gathering and monitoring final data, comparing this data against objectives, analyzing any discrepancies, and identifying actionable strategies along with implementing corrective measures to boost company performance. Furthermore, the effectiveness of these actions is subsequently evaluated to ensure success. To facilitate these processes, Dialog Sistemi has created a performance management software that leverages cutting-edge technology and application solutions, offering comprehensive, modular, and customizable support tailored to the needs of analysts, controllers, and managers. This innovative software not only streamlines performance tracking but also enhances decision-making capabilities across the organization.
Description
Globitel’s Performance Management Platform streamlines the monitoring, assessment, and evaluation of customer engagement center performance in real-time. This solution effectively consolidates and processes data from various platforms through a unified interface. Moreover, it empowers agents to track their own performance metrics while managing their incentive plans and evaluations, contributing to a reduction in operational costs and an enhancement in the center’s service efficiency. The platform collects valuable insights regarding agent performance from all integrated call center systems, including Automatic Call Distribution (ACD), Quality Monitoring System (QMS), Workforce Management (WFM), and E-Learning components, among others. Additionally, the dynamic KPI builder within the platform enables call center managers to execute a wide range of functionalities tailored to their needs, facilitating better decision-making and performance enhancement strategies. Ultimately, this innovative approach fosters a more productive environment for both agents and management alike.
API Access
Has API
No
API Access
Has API
No
Integrations
No details available.
Integrations
No details available.
Pricing Details
No price information available.
Free Trial
No
Free Version
No
Pricing Details
No price information available.
Free Trial
Yes
Free Version
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
Yes
Mac
No
Linux
No
Chromebook
No
Customer Support
Business Hours
Yes
Live Rep (24/7)
No
Online Support
Yes
Customer Support
Business Hours
Yes
Live Rep (24/7)
Yes
Online Support
Yes
Types of Training
Training Docs
No
Webinars
No
Live Training (Online)
No
In Person
No
Types of Training
Training Docs
Yes
Webinars
No
Live Training (Online)
Yes
In Person
No
Vendor Details
Company Name
Dialog Sistemi
Country
Italy
Website
dialog.it/
Vendor Details
Company Name
Globitel
Founded
1996
Country
Jordan
Website
www.globitel.com
Product Features
Business Performance Management
Ad Hoc Reports
No
Ad hoc Analysis
No
Budgeting & Forecasting
No
Consolidation / Roll-Up
No
Dashboard
No
Key Performance Indicators
No
Predictive Analytics
No
Qualitative Analysis
No
Quantitative Analysis
No
Scorecarding
No
Strategic Planning
No
Product Features
Business Performance Management
Ad Hoc Reports
Yes
Ad hoc Analysis
Yes
Budgeting & Forecasting
No
Consolidation / Roll-Up
Yes
Dashboard
Yes
Key Performance Indicators
Yes
Predictive Analytics
No
Qualitative Analysis
Yes
Quantitative Analysis
Yes
Scorecarding
Yes
Strategic Planning
Yes