Average Ratings 3 Ratings
Average Ratings 0 Ratings
Description
Dynamics Telephony unifies your telephone system with Dynamics 365
- Auto-lookup of customer in Dynamics 365 before you answer call
- Telephone controls embedded in Dynamics 365 (answer, transfer, etc.)
- Dial contacts directly from Dynamics 365 with a single click
- Full interaction history logged in Dynamics 365
- Telephone statistics unified with CRM data in Dynamics 365
- Incoming calls blended with Omnichannel
- Call outcome buttons automatically schedules follow-up activity
- All statistics available in Dynamics 365 dashboards and reports
Description
IQubz is a certified partner of Microsoft specializing in consulting services for Microsoft Dynamics CRM, focusing on integration, personalization, reporting, and analytics. They provide solutions that integrate Dynamics CRM with essential systems like ERP and eCommerce platforms, ensuring seamless connectivity for business operations. Their expertise extends to advanced data import and export processes (ETL) utilizing SQL Server Integration Services (SSIS). Additionally, they create context-sensitive reports using SQL Server Reporting Services (SSRS) to deliver tailored insights. The firm also offers customization services, developing CRM forms, workflows, and entity schema designs to meet specific client needs. Utilizing .Net technology, IQubz designs and develops custom applications, along with advanced import/export routines via Dynamics CRM web services. They also specialize in creating personalized reports and custom applications for Dynamics CRM, enabling businesses to analyze their data effectively. Moreover, they develop custom cubes that facilitate the analysis of Dynamics CRM and application data, as well as dynamic dashboards that present key information in a user-friendly browser format. In essence, IQubz empowers businesses to leverage Dynamics CRM to its fullest potential through various tailored solutions.
API Access
Has API
Yes
API Access
Has API
No
Integrations
8x8
Yes
8x8 Contact Center
Yes
Asterisk
Yes
Avaya Aura
Yes
Avaya Cloud Office
Yes
Avaya Experience Platform
Yes
Cisco AnyConnect
Yes
Cisco CX Cloud
Yes
Cisco Finesse
Yes
FreePBX
Yes
Integrations
8x8
No
8x8 Contact Center
No
Asterisk
No
Avaya Aura
No
Avaya Cloud Office
No
Avaya Experience Platform
No
Cisco AnyConnect
No
Cisco CX Cloud
No
Cisco Finesse
No
FreePBX
No
Pricing Details
$15.00/month/user
Free Trial
Yes
Free Version
No
Pricing Details
$59 per month
Free Trial
No
Free Version
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
Yes
Mac
No
Linux
No
Chromebook
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Customer Support
Business Hours
Yes
Live Rep (24/7)
Yes
Online Support
Yes
Customer Support
Business Hours
Yes
Live Rep (24/7)
No
Online Support
Yes
Types of Training
Training Docs
Yes
Webinars
Yes
Live Training (Online)
Yes
In Person
Yes
Types of Training
Training Docs
Yes
Webinars
No
Live Training (Online)
No
In Person
Yes
Vendor Details
Company Name
Dynamics Telephony
Founded
2014
Country
Ireland
Website
www.dynamicstelephony.co.uk
Vendor Details
Company Name
IQubz
Founded
2007
Country
United States
Website
www.iqubz.com/services/dynamics-crm-integration-reporting-analytics/
Product Features
Integration
Dashboard
Yes
ETL - Extract / Transform / Load
No
Metadata Management
No
Multiple Data Sources
No
Web Services
No
Telephony
Auto-Dialer
Yes
Call Center Management
No
Call Monitoring
Yes
Contact Management
Yes
IVR / Voice Recognition
No
Inbound Reporting
Yes
Outbound Reporting
Yes
Predictive Dialer
No
Telemarketing Management
Yes
VoIP
Yes
Voice & Data Integration
Yes
Product Features
Reporting
Customizable Dashboard
Yes
Data Source Connectors
No
Drag & Drop
No
Drill Down
Yes
Email Reports
No
Financial Reports
No
Forecasting
Yes
Marketing Reports
No
OLAP
Yes
Report Export
Yes
Sales Reports
Yes
Scheduled / Automated Reports
Yes