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Description
Welcome to Dynamics 365 Customer Service! We are thrilled to provide you with a comprehensive array of tools designed to help your business deliver top-notch customer service experiences. Our philosophy centers on understanding your customers, which allows for personalized interactions and maximizes your agents' efficiency, fostering long-term customer loyalty. At the core of Dynamics 365 Customer Service lies the agent experience, which is essential for enhancing service delivery satisfaction. It is crucial for agents to manage customer inquiries from various channels, simultaneously handle multiple sessions, seamlessly interact with different applications while maintaining context, and improve their workflows using productivity-enhancing tools. Additionally, you can customize and oversee the various features in Customer Service through any of the available applications, depending on the licensing package you have selected. This flexibility ensures that your customer service strategy can evolve alongside your business needs.
Description
Freshcaller is an affordable cloud-based software that allows businesses to connect with their customers. Freshcaller offers phone numbers in over 90 countries and allows customers to set up a contact center with just a few simple steps. Freshcaller integrates seamlessly with several CRM and Helpdesk software, allowing sales and support teams the ability to work together. Admins can gain real-time insight into the customer experience and agent productivity with powerful reporting and analytics.
Agents can receive calls on their desktops or laptops (both Android and iOS), creating a fully connected but remote contact center.
Admins have the option to add agent licenses, buy additional numbers, add credit for phone calls, and upgrade their pricing plan.
Freshcaller is an extremely modern and reliable phone service that is trusted by more than 7000 customers worldwide.
API Access
Has API
No
API Access
Has API
Yes
Integrations
AgriERP
Yes
Azumuta
Yes
BUILDFitters
Yes
ChatBeacon
Yes
ClickLearn
Yes
Fireflies.ai
No
Freshservice
No
HubSpot CRM
No
HubSpot Customer Platform
No
Kasisto KAI
No
Integrations
AgriERP
No
Azumuta
No
BUILDFitters
No
ChatBeacon
No
ClickLearn
No
Fireflies.ai
Yes
Freshservice
Yes
HubSpot CRM
Yes
HubSpot Customer Platform
Yes
Kasisto KAI
Yes
Pricing Details
No price information available.
Free Trial
Yes
Free Version
No
Pricing Details
$15.00/month
Freshcaller offers five pricing plans that are tailored to meet different calling needs.
Free Trial
No
Free Version
Yes
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
Yes
iPad App
No
Android App
Yes
Windows
No
Mac
No
Linux
No
Chromebook
No
Customer Support
Business Hours
No
Live Rep (24/7)
No
Online Support
Yes
Customer Support
Business Hours
Yes
Live Rep (24/7)
Yes
Online Support
Yes
Types of Training
Training Docs
Yes
Webinars
No
Live Training (Online)
No
In Person
No
Types of Training
Training Docs
Yes
Webinars
No
Live Training (Online)
Yes
In Person
Yes
Vendor Details
Company Name
Microsoft
Founded
1975
Country
United States
Website
docs.microsoft.com/en-us/dynamics365/customer-service/overview
Vendor Details
Company Name
Freshworks
Founded
2011
Country
India
Website
www.freshworks.com/freshcaller-cloud-pbx/
Product Features
Customer Service
Alerts / Escalation
No
Appointment Management
No
Call Center Management
No
Email Management
No
Knowledge Base
No
Live Chat
No
Performance Metrics
No
Queue Management
No
Self Service Portal
No
Social Media Integration
No
Surveys & Feedback
No
Virtual Assistant
No
Workflow Management
No
Product Features
Business VoIP
Call Parking
No
Call Recording
Yes
Contact Management
No
Encryption
No
IVR / Voice Recognition
Yes
Ring Groups
Yes
SIP Trunking
Yes
Unified Communications
Yes
Voice Quality Enhancement
No
Call Center
Blended Call Center
Yes
Call Logging
Yes
Call Recording
Yes
Call Scripting
Yes
Campaign Management
No
Database
No
Escalation Management
Yes
IVR / Voice Recognition
Yes
Inbound Call Center
Yes
Manual Dialer
Yes
Outbound Call Center
Yes
Predictive Dialer
No
Progressive Dialer
Yes
Queue Management
No
Real-time Chat
Yes
Reporting/Analytics
Yes
Call Recording
Archiving
Yes
Call Sharing
Yes
Distributed Call Recording
No
Event Triggered Recording
Yes
File Transfer
Yes
Instant Retrieval
No
On-Demand Recording
Yes
Recording Bookmarking
No
Scheduled Recording
Yes
Screen Activity Recording
No
Video Call Recording
No
Call Tracking
CRM
Yes
Call Log
No
Call Recording
Yes
Call Routing
Yes
Caller Identification
Yes
Campaign Management
No
Conversion Tracking
No
IVR / Voice Recognition
Yes
Keyword Tracking
No
Telephony
Auto-Dialer
No
Call Center Management
Yes
Call Monitoring
Yes
Contact Management
Yes
IVR / Voice Recognition
Yes
Inbound Reporting
Yes
Outbound Reporting
Yes
Predictive Dialer
Yes
Telemarketing Management
No
VoIP
Yes
Voice & Data Integration
No
