Average Ratings 0 Ratings
Average Ratings 0 Ratings
Description
Dubber stands out as the premier provider of cloud-driven call recording and voice AI solutions. Designed for scalability to accommodate diverse requirements, Dubber empowers businesses and governments to extract valuable insights from calls, videos, and messages effortlessly. Its native integration ensures immediate activation, enabling secure and compliant recording capture without the need for expensive hardware or additional storage. With limitless scalability, AI-driven analytics unlock vital insights such as sentiment analysis, keyword trends, notifications, and a host of other features. All of this functionality is accessible from a unified platform that seamlessly connects to your existing data, applications, and dashboards. Users can easily access all recordings and information in one centralized location, whether through the Dubber app or the Voice Intelligence Cloud, providing comprehensive visibility into conversations across various services—voice, video, and chat. The absence of hardware requirements combined with infinitely scalable solutions and flexible monthly pricing options makes leveraging conversational data both compelling and cost-effective. Additionally, the platform offers enriched AI insights, transforming transcriptions into actionable data and enhancing the overall user experience.
Description
MiaRec is a leading provider of conversational intelligence and automated QA for contact centers. MiaRec solutions offer a powerful combination of easy management, reliability, and rich functionality. MiaRec allows contact centers to do more with less so leaders spend less time looking for issues and spend more time solving them by modernizing workflows and surfacing valuable intelligence at scale.
MiaRec's Conversational Analytics Platform not only records customer interactions compliantly and securely but enables contact centers to maximize efficiency and enhance the relationship between company and customer with state-of-the-art Voice AI and machine learning. MiaRec products help contact centers do more with less so leaders spend less time looking for issues and spend more time solving them.
MiaRec customers improve agent productivity and contact center efficiency; increase customer satisfaction; increase agent agent and customer retention; and more.
API Access
Has API
No
API Access
Has API
Yes
Integrations
Avaya Aura
No
Cisco Jabber
No
Cisco Unified Communications Manager
No
Cisco Webex Calling
No
Daisee
Yes
Five9
No
Twilio
No
Integrations
Avaya Aura
Yes
Cisco Jabber
Yes
Cisco Unified Communications Manager
Yes
Cisco Webex Calling
Yes
Daisee
No
Five9
Yes
Twilio
Yes
Pricing Details
No price information available.
Free Trial
Yes
Free Version
Yes
Pricing Details
No price information available.
Free Trial
Yes
Free Version
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Deployment
Web-Based
Yes
On-Premises
Yes
iPhone App
No
iPad App
No
Android App
No
Windows
Yes
Mac
No
Linux
Yes
Chromebook
No
Customer Support
Business Hours
Yes
Live Rep (24/7)
Yes
Online Support
Yes
Customer Support
Business Hours
Yes
Live Rep (24/7)
No
Online Support
Yes
Types of Training
Training Docs
Yes
Webinars
Yes
Live Training (Online)
Yes
In Person
Yes
Types of Training
Training Docs
Yes
Webinars
No
Live Training (Online)
Yes
In Person
No
Vendor Details
Company Name
Dubber
Founded
2011
Country
Australia
Website
www.dubber.net
Vendor Details
Company Name
MiaRec
Founded
2007
Country
United States
Website
www.miarec.com
Product Features
Call Recording
Archiving
Yes
Call Sharing
Yes
Distributed Call Recording
Yes
Event Triggered Recording
No
File Transfer
No
Instant Retrieval
Yes
On-Demand Recording
Yes
Recording Bookmarking
No
Scheduled Recording
Yes
Screen Activity Recording
Yes
Video Call Recording
Yes
Product Features
Call Recording
Archiving
Yes
Call Sharing
Yes
Distributed Call Recording
Yes
Event Triggered Recording
Yes
File Transfer
Yes
Instant Retrieval
Yes
On-Demand Recording
Yes
Recording Bookmarking
Yes
Scheduled Recording
No
Screen Activity Recording
Yes
Video Call Recording
Yes
Call Tracking
CRM
No
Call Log
No
Call Recording
Yes
Call Routing
No
Caller Identification
No
Campaign Management
No
Conversion Tracking
No
IVR / Voice Recognition
No
Keyword Tracking
Yes
Customer Experience
Action Management
No
Analytics
Yes
Customer Segmentation
No
Dashboard
Yes
Feedback Management
No
Knowledge Management
No
Multi-Channel Collection
No
Sentiment Analysis
Yes
Survey Management
No
Text Analysis
No
Trend Analysis
Yes
Customer Service
Alerts / Escalation
No
Appointment Management
No
Call Center Management
No
Email Management
No
Knowledge Base
No
Live Chat
No
Performance Metrics
Yes
Queue Management
No
Self Service Portal
No
Social Media Integration
No
Surveys & Feedback
No
Virtual Assistant
No
Workflow Management
No
Reporting
Customizable Dashboard
Yes
Data Source Connectors
No
Drag & Drop
No
Drill Down
Yes
Email Reports
No
Financial Reports
No
Forecasting
No
Marketing Reports
No
OLAP
No
Report Export
Yes
Sales Reports
No
Scheduled / Automated Reports
Yes
Speech Analytics
Automatic Transcription
Yes
Call Center Management
No
Call Recording
Yes
Customer Experience Management
No
Data Security
Yes
Natural Language Processing
Yes
Predictive Analytics
No
Self-Service Search
Yes
Sentiment Analysis
Yes
Surveys & Feedback
No