Average Ratings 1 Rating
Average Ratings 0 Ratings
Description
Dovetail Software offers an HR Service Delivery Experience that includes HR Case Management and Employee Portal. It also provides reporting & analytics that enables HR to achieve excellence and meet the needs of modern HR teams. These requirements include improving the employee experience and improving the HR Experience of delivering human resources services.
Dovetail Software was founded in 1996 as a CRM company (Customer Relationship Manager) based in Austin, Texas. It started out focusing on the customer service and support market and implementing products for large-scale enterprise organizations.
We changed our focus in 2008 and created products for global workforces, specifically HR Service Delivery. Our current product line includes Employee Portal, HR Case Management, HR Knowledge Management, Reporting & Analytics, and HR Knowledge Management.
Description
The landscape of consumer shopping habits has evolved significantly, leading customers to anticipate a seamless experience regardless of the shopping channel they choose. As customer expectations rise, businesses find themselves under increasing economic strain, necessitating a delicate balance between outstanding service and profitability. To achieve this, companies must efficiently manage and optimize all omnichannel processes from a commercial standpoint. Creating a unified shopping experience across various channels demands the integration of all operational systems. This integration often presents a challenge, as it requires harmonizing traditional in-store processes with modern e-commerce systems and a host of emerging procedures and technologies. Ultimately, the success of an omnichannel strategy hinges on the ability to innovate while respecting established practices.
API Access
Has API
Yes
API Access
Has API
No
Screenshots View All
No images available
Integrations
ActiveScale
No
Basecamp
Yes
Clickatell
Yes
IdoSell
No
Microsoft Outlook
Yes
Oracle Artificial Intelligence
Yes
SAP Access Control
Yes
Twilio
Yes
Willis Towers Watson HR Portal Software
Yes
Workday Extend
Yes
Integrations
ActiveScale
Yes
Basecamp
No
Clickatell
No
IdoSell
Yes
Microsoft Outlook
No
Oracle Artificial Intelligence
No
SAP Access Control
No
Twilio
No
Willis Towers Watson HR Portal Software
No
Workday Extend
No
Pricing Details
PEPY
Free Trial
No
Free Version
No
Pricing Details
No price information available.
Free Trial
No
Free Version
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Customer Support
Business Hours
Yes
Live Rep (24/7)
No
Online Support
Yes
Customer Support
Business Hours
Yes
Live Rep (24/7)
Yes
Online Support
Yes
Types of Training
Training Docs
Yes
Webinars
Yes
Live Training (Online)
Yes
In Person
Yes
Types of Training
Training Docs
Yes
Webinars
No
Live Training (Online)
Yes
In Person
Yes
Vendor Details
Company Name
Dovetail Software
Founded
1995
Country
United States
Website
www.dovetailsoftware.com
Vendor Details
Company Name
Bertelsmann
Founded
1978
Country
Germany
Website
www.arvato-systems.de/portfolio/loesungen/digital-commerce/aroma-unified-commerce
Product Features
Employee Engagement
Benchmarking
No
Cultural Alignment
No
Employee Awards
No
Employee Guides
No
Employee Recognition
No
Feedback Management
No
Goal Management
No
Health & Wellness Programs
No
Performance Management
No
Pulse Surveys
No
Human Resources
360 Degree Feedback
Yes
Applicant Tracking
No
Attendance Management
No
Benefits Management
No
Career Development Planning
No
Compensation Management
No
Compliance Management
No
Employee Database
No
Employee Lifecycle Management
No
Onboarding
No
Payroll Management
No
Performance Management
Yes
Recruiting Management
No
Self Service Portal
Yes
Succession Planning
No
Time & Attendance Management
No
Time Off Management
No
Timesheets
No
Training Management
No
Knowledge Management
Artificial Intelligence (AI)
No
Cataloging / Categorization
Yes
Collaboration
No
Content Management
Yes
Decision Tree
Yes
Discussion Boards
No
Full Text Search
Yes
Knowledge Base Management
Yes
Self Service Portal
Yes
Portal
Chat
Yes
Collaboration
Yes
Content Management
Yes
Document Management
No
File Sharing
Yes
Search
Yes
Product Features
Order Management
Back Order Management
Yes
Catalog Management
No
Inventory Management
Yes
Order Entry
Yes
Order Fulfillment
Yes
Order Tracking
Yes
Recurring Orders
Yes
Returns Management
Yes
Shipping Management
Yes
Special Order Management
Yes