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Description
Document360 is a smart Knowledge base platform. With powerful AI features and advanced tools, it helps businesses create, manage, and share high-quality documentation for diverse use cases.
Use Cases
Knowledge Base for Customers and Teams
Create a centralized knowledge hub with AI-powered search and auto-tagging to ensure quick answers and improved team productivity. Analytics help identify gaps and optimize content.
IT Documentation (Including API Docs)
Streamline technical documentation with markdown support, version control, and features for developers like code snippet embedding. AI ensures content is always accurate and relevant.
Standard Operating Procedures (SOPs)
Maintain consistent processes across teams with a central repository for SOPs. AI-driven categorization and content suggestions make creation and updates simple.
User Manuals
Design professional manuals with customization options, AI summarization, and localization tools to cater to diverse user needs.
Description
MadCap Flare is a comprehensive platform for technical writing, documentation management, and multi-channel publishing. It enables teams to create structured content that can be reused across documentation, help systems, websites, and printed materials. The platform supports importing existing content from a wide range of legacy tools, automatically converting files into reusable topics. With its XML foundation, Flare allows authors to manage modular content that can be assembled dynamically into different outputs. Built-in workflows support content authoring, review, localization, and publishing in one integrated system. This structure reduces duplication and simplifies the management of large documentation projects. Flare also provides advanced delivery flexibility, allowing organizations to publish responsive content across digital and print channels. Localization features help streamline translation workflows while reducing global publishing costs. Its machine-readable content structure makes documentation easier for search engines and AI systems to understand and process. By combining structured authoring with scalable publishing, MadCap Flare helps organizations modernize their technical documentation processes.
API Access
Has API
Yes
API Access
Has API
No
Integrations
Cyclr
Yes
Desktop.com
Yes
Disqus
Yes
Freshdesk
Yes
Gears
No
Google Analytics
Yes
HelpBar
Yes
Intercom
Yes
MadCap IXIA CCMS
No
Microsoft Teams
Yes
Integrations
Cyclr
No
Desktop.com
No
Disqus
No
Freshdesk
No
Gears
Yes
Google Analytics
No
HelpBar
No
Intercom
No
MadCap IXIA CCMS
Yes
Microsoft Teams
No
Pricing Details
contact us
Free Trial
No
Free Version
No
Pricing Details
$1799 Perpetual License
Includes 12 Months Bronze Maintenance and Support. Also includes:
Electronic Download
Free Product Upgrades and Updates
Unlimited Email Support
Knowledge Base Access
Forum Access
Web-based MadCap Flare Introductory Training
Free Licenses of MadCap Capture and MadCap Mimic for Rich Multimedia
Electronic Download
Free Product Upgrades and Updates
Unlimited Email Support
Knowledge Base Access
Forum Access
Web-based MadCap Flare Introductory Training
Free Licenses of MadCap Capture and MadCap Mimic for Rich Multimedia
Free Trial
Yes
Free Version
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
Yes
iPad App
Yes
Android App
Yes
Windows
Yes
Mac
Yes
Linux
No
Chromebook
Yes
Deployment
Web-Based
No
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
Yes
Mac
No
Linux
No
Chromebook
No
Customer Support
Business Hours
Yes
Live Rep (24/7)
Yes
Online Support
Yes
Customer Support
Business Hours
Yes
Live Rep (24/7)
No
Online Support
Yes
Types of Training
Training Docs
Yes
Webinars
Yes
Live Training (Online)
Yes
In Person
Yes
Types of Training
Training Docs
Yes
Webinars
Yes
Live Training (Online)
Yes
In Person
No
Vendor Details
Company Name
Kovai
Founded
2011
Country
United Kingdom
Website
document360.com
Vendor Details
Company Name
MadCap Software
Founded
2005
Country
United States
Website
www.madcapsoftware.com
Product Features
Document Management
Access Controls
Yes
Archiving & Retention
Yes
Collaboration Tools
Yes
Compliance Tracking
Yes
Document Archiving
Yes
Document Assembly
Yes
Document Capture
No
Document Conversion
Yes
Document Delivery
Yes
Document Indexing
Yes
Document Retention
Yes
Electronic Signature
No
Email Management
No
File Recovery
No
File Type Conversion
Yes
Forms Management
Yes
Full Text Search
Yes
Offline Access
Yes
Optical Character Recognition
Yes
Print Management
Yes
Version Control
Yes
Help Authoring Tools
Collaboration Tools
No
Content Library
No
Drag & Drop Editing
No
Image Library
No
Import HTML / Word
No
Multi-Format Output
No
Offline Editing
No
Preview Output
No
Screenshot Tool
No
Search
No
Templates
No
Text Editor / Word Processor
No
Translation Tools
No
Version Control
No
Knowledge Management
Artificial Intelligence (AI)
No
Cataloging / Categorization
No
Collaboration
Yes
Content Management
Yes
Decision Tree
Yes
Discussion Boards
Yes
Full Text Search
Yes
Knowledge Base Management
Yes
Self Service Portal
Yes
Software Documentation
Access Roles / User Permissions
Yes
Automatic Documentation Generation
No
Collaboration Tools
Yes
Docs Web Hosting
No
Feedback Capture
Yes
Markdown Support
Yes
Multiple Formats Support
Yes
Multiple Versions Support
Yes
Version Control
Yes
WYSIWIG Editor
No
Webhooks
Yes
reStructured Text Support
Yes
Product Features
Course Authoring
Content Import / Export
No
Course Publishing
No
Gamification
No
Instructor-Led Courses
No
Interactive Content
No
PowerPoint Conversion
No
Self-Paced Courses
No
Storyboarding
No
Template Management
No
Test / Quiz Creation
No
Video Management
No
eLearning Authoring Tools
Content Import / Export
No
Course Publishing
No
Gamification
No
Instructor-Led Courses
No
Interactive Content
No
PowerPoint Conversion
No
Self-Paced Courses
No
Storyboarding
No
Template Management
No
Test / Quiz Creation
No
Video Management
No
Help Authoring Tools
Collaboration Tools
No
Content Library
No
Drag & Drop Editing
No
Image Library
No
Import HTML / Word
No
Multi-Format Output
No
Offline Editing
No
Preview Output
No
Screenshot Tool
No
Search
No
Templates
No
Text Editor / Word Processor
No
Translation Tools
No
Version Control
No
Software Documentation
Access Roles / User Permissions
No
Automatic Documentation Generation
No
Collaboration Tools
No
Docs Web Hosting
No
Feedback Capture
No
Markdown Support
No
Multiple Formats Support
No
Multiple Versions Support
No
Version Control
No
WYSIWIG Editor
No
Webhooks
No
reStructured Text Support
No
Training
Academic / Education
No
Asynchronous Learning
No
Blended Learning
No
Built-In Course Authoring
No
Built-in LMS
No
Certification Management
No
Corporate / Business
No
Learner Portal
No
Mobile Learning
No
Simulation
No
Synchronous Learning
No
Training Companies
No
eCommerce
No
