Average Ratings 0 Ratings
Average Ratings 0 Ratings
Description
Distro is an AI-powered phone system and go-to-market communication platform for teams that need calls, SMS, email, contacts, and customer intelligence in one workspace. The platform gives sales and customer-facing teams a cloud phone system, built-in dialer, phone numbers, cloud call center, messaging, contact management, campaigns, sequences, and workflow automation. Teams can use Distro to get numbers for different purposes, manage customer profiles, and view a complete timeline of calls, texts, emails, and other engagements. Its AI assistant can listen to calls, generate transcripts, organize notes, summarize conversations, identify action items, create call labels, and analyze sentiment trends. Distro also includes collaboration tools such as call logs, warm transfers, inbox views, threads, group calling, and performance analytics. Managers can customize each number with routing rules, phone menus, queue settings, unanswered-call actions, voicemail handling, auto-replies, and business-hour logic. The platform integrates with existing software stacks so teams can connect data across tools and build a more complete view of customers and prospects. Distro is designed to replace or consolidate tools such as Aircall, Dialpad, and other communication platforms for sales and customer outreach. By combining telephony, messaging, email, AI call intelligence, routing, collaboration, and integrations, Distro helps teams engage customers more efficiently.
Description
Verint CX Automation is an advanced platform driven by artificial intelligence that facilitates the automation of customer experience workflows for contact centers and businesses, streamlining interactions across various channels such as website chat, phone systems, email, social media, and follow-up communications to enhance the overall customer journey while simultaneously lowering operational costs. This system employs conversational AI and bots to support human agents by managing routine tasks, such as addressing frequently asked questions, directing calls, summarizing conversations, providing post-call reports, and organizing feedback, which allows human employees to concentrate on more intricate challenges. With its flexible and modular design, organizations can utilize only the features they require, integrating effortlessly with their current contact center setups or customer relationship management systems without needing extensive modifications. Additionally, Verint CX Automation provides capabilities for real-time data gathering, analytics, and insights, empowering businesses to effectively track and assess customer interactions for continuous improvement. This comprehensive approach not only optimizes efficiency but also enhances the quality of service delivered to customers.
API Access
Has API
No
API Access
Has API
No
Integrations
HubSpot CRM
Yes
HubSpot Customer Platform
Yes
Operata
No
Salesforce
Yes
Integrations
HubSpot CRM
No
HubSpot Customer Platform
No
Operata
Yes
Salesforce
No
Pricing Details
$50 per user per month
Free Trial
Yes
Free Version
No
Pricing Details
No price information available.
Free Trial
No
Free Version
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
Yes
Mac
Yes
Linux
No
Chromebook
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Customer Support
Business Hours
Yes
Live Rep (24/7)
Yes
Online Support
Yes
Customer Support
Business Hours
Yes
Live Rep (24/7)
No
Online Support
Yes
Types of Training
Training Docs
Yes
Webinars
Yes
Live Training (Online)
Yes
In Person
No
Types of Training
Training Docs
Yes
Webinars
Yes
Live Training (Online)
Yes
In Person
No
Vendor Details
Company Name
Distrobird
Founded
2020
Country
United States
Website
www.distrobird.com
Vendor Details
Company Name
Verint
Founded
1994
Country
United States
Website
www.verint.com/cx-automation/
Product Features
Lead Capture
Business Card / Badge Scanning
Yes
Dashboard
Yes
Data Extraction
Yes
Lead Distribution
Yes
Lead Notifications
Yes
Lead Nurturing
Yes
Lead Qualification
Yes
Lead Scoring
Yes
Online Forms
Yes
Lead Management
Activity Tracking
Yes
Campaign Management
Yes
Lead Capture
Yes
Lead Distribution
Yes
Lead Nurturing
Yes
Lead Scoring
Yes
Lead Segmentation
Yes
Pipeline Management
Yes
Prospecting Tools
Yes
Source Tracking
Yes
Sales Enablement
Collaboration
Yes
Contact Management
Yes
Content Management
Yes
Document Management
Yes
Goals / Quota Management
Yes
Lead Management
Yes
Meeting Management
Yes
Performance Management
Yes
Presentation Management
Yes
Proposal Management
Yes
Territory Management
Yes
Training Management
Yes
Sales Engagement
CRM Integration
Yes
Call Scripts / Call Steps
Yes
Email Sequences
Yes
Email Tracking / Automation
Yes
Lead Management
Yes
Reporting / Analytics
Yes
Sales / Voice Dialer
Yes
Sales Automation
Yes
Search
Yes
Task Management
Yes
Templates
Yes
Workflow Management
Yes
SMS Marketing
2-Way Messaging
Yes
Artificial Intelligence
Yes
Contact Management
Yes
MMS
Yes
Mass Texting
Yes
Message Personalization
Yes
Mobile Coupons
Yes
Mobile Keywords
Yes
Polls / Voting
Yes
Reporting/Analytics
Yes
Scheduled Messaging
Yes
Shortcodes
Yes
Text-to-Win
Yes
Product Features
Call Center
Blended Call Center
No
Call Logging
No
Call Recording
No
Call Scripting
No
Campaign Management
No
Database
No
Escalation Management
No
IVR / Voice Recognition
No
Inbound Call Center
No
Manual Dialer
No
Outbound Call Center
No
Predictive Dialer
No
Progressive Dialer
No
Queue Management
No
Real-time Chat
No
Reporting/Analytics
No
Customer Experience
Action Management
No
Analytics
No
Customer Segmentation
No
Dashboard
No
Feedback Management
No
Knowledge Management
No
Multi-Channel Collection
No
Sentiment Analysis
No
Survey Management
No
Text Analysis
No
Trend Analysis
No