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Average Ratings 0 Ratings

Total
ease
features
design
support

No User Reviews. Be the first to provide a review:

Write a Review

Description

Leverage our network of specialists and cutting-edge AI technology to provide outstanding customer service on a large scale. By doing so, you can decrease contact center activities by as much as 80%, enhance customer satisfaction by up to 20%, and achieve substantial annual savings. Our platform hosts a vast pool of experts who not only assist in training our algorithms but also contribute to crafting responses and providing real-time support to customers. It is essential for AI systems to learn how to interpret and address customer needs accurately. Our specialists review each customer interaction, which significantly improves our algorithms' comprehension of inquiries and the best methods to assist. As information can quickly become outdated, simply having a chatbot is insufficient; many face challenges in obtaining adequate content. Our experts are dedicated to continuously creating updated responses, which are rigorously vetted through peer review, ensuring that we can adapt to new questions and the evolution of issues. In today's fast-paced environment, customers demand exceptional service around the clock, a challenge that is difficult to meet with limited human resources. Moreover, the agility of our experts allows us to stay ahead of customer expectations and provide timely solutions.

Description

Logpickr Process Explorer 360 utilizes the digital traces left by your Information System to assess whether they align with your expectations. You will have the ability to verify this alignment. Are you curious why some deliveries take longer than others? With Logpickr Process Explorer 360, you can swiftly pinpoint the crucial elements that affect your workflows. It enables you to comprehend the customer journey and project waiting periods effectively. By leveraging its predictive algorithms, Logpickr Process Explorer 360 allows you to gain insights into both the customer experience and your internal operations. This tool is designed for all business analysts and does not necessitate advanced expertise in data science or Process Mining. You can navigate the interface with ease to find the answers you seek. By harnessing your operational data, Logpickr Process Explorer 360 provides comprehensive insights into your processes. Ultimately, Logpickr Process Explorer 360 uncovers the true nature of your operations based on the data you already possess, enhancing your decision-making capabilities.

API Access

Has API No 

API Access

Has API No 

Screenshots View All

Screenshots View All

Integrations

No details available.

Integrations

No details available.

Pricing Details

No price information available.
Free Trial No 
Free Version No 

Pricing Details

No price information available.
Free Trial Yes 
Free Version No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App Yes 
iPad App Yes 
Android App Yes 
Windows No 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours No 
Live Rep (24/7) No 
Online Support Yes 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support Yes 

Types of Training

Training Docs No 
Webinars No 
Live Training (Online) No 
In Person No 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) Yes 
In Person Yes 

Vendor Details

Company Name

Directly

Founded

2011

Country

United States

Website

directly.com

Vendor Details

Company Name

Logpickr

Founded

2017

Country

France

Website

www.logpickr.com/en/product.html

Product Features

Customer Service

Alerts / Escalation No 
Appointment Management No 
Call Center Management No 
Email Management No 
Knowledge Base No 
Live Chat No 
Performance Metrics No 
Queue Management No 
Self Service Portal No 
Social Media Integration No 
Surveys & Feedback No 
Virtual Assistant No 
Workflow Management No 

Product Features

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