Average Ratings 0 Ratings
Average Ratings 0 Ratings
Description
Dipa is an advanced conversational AI platform that utilizes Intelligence Process Automation (IPA) software, offering a range of conversational features and personal microservices designed for both employees, through a Virtual Private Assistant (VPA), and customers, via a Virtual Customer Assistant (VCA). It is particularly beneficial for employees transitioning to remote work, enhancing their comfort and satisfaction. By streamlining tasks, Dipa can reduce the time employees spend navigating IT systems by up to 80%, which in turn leads to a notable decrease in IT support costs, salaries, and training expenses. The platform boosts overall business efficiency and effectiveness while accelerating various business processes. Through interactive dialogues, Dipa assists users with their daily tasks, answers queries regarding business operations, supplies necessary information, and facilitates interactions within IT systems. Additionally, Dipa's integration with IT Service Management (ITSM) systems allows it to autonomously resolve straightforward IT incidents around the clock, ensuring continuous support for users. Ultimately, Dipa not only enhances productivity but also fosters a more engaged and informed workforce.
Description
Zaion streamlines the handling of large call volumes while supporting advisors on a daily basis. Explore the capabilities of callbots, voicebots, chatbots, and messagingbots, which enable the execution of more complex tasks, ensure greater customer accessibility, and promote a versatile, cross-functional approach that leads to enhanced employee satisfaction and reduced turnover. Utilizing voice-signal analysis, these technologies can discern tone, emotional cues, and even gender. They are designed with a strong focus on security, data protection, and compliance with GDPR regulations. The Botcenter®, with its user-friendly interface, serves as a comprehensive tool for overseeing and managing activities, transforming real-time conversation analysis. The callbot functions as an intelligent software solution that comprehends customer intentions through natural language and delivers contextually accurate responses. Over time, through machine learning advancements, these bots enhance their intelligence and efficiency. With industry-specific models, they boast some of the most sophisticated cognitive capabilities available, facilitating the automation of a wide array of use cases while continuously evolving to meet the demands of different sectors. This ongoing development not only maximizes operational efficiency but also enriches the overall customer experience.
API Access
Has API
No
API Access
Has API
No
Integrations
Facebook Messenger
Yes
SAP Cloud Platform
Yes
Slack
Yes
Telegram
Yes
Viber
Yes
WhatsApp
Yes
Integrations
Facebook Messenger
No
SAP Cloud Platform
No
Slack
No
Telegram
No
Viber
No
WhatsApp
No
Pricing Details
No price information available.
Free Trial
No
Free Version
No
Pricing Details
No price information available.
Free Trial
No
Free Version
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Customer Support
Business Hours
No
Live Rep (24/7)
No
Online Support
Yes
Customer Support
Business Hours
Yes
Live Rep (24/7)
No
Online Support
Yes
Types of Training
Training Docs
Yes
Webinars
No
Live Training (Online)
Yes
In Person
Yes
Types of Training
Training Docs
Yes
Webinars
No
Live Training (Online)
Yes
In Person
Yes
Vendor Details
Company Name
Dipa
Country
Russia
Website
dipa.tech/eng.html
Vendor Details
Company Name
Zaion
Founded
2017
Country
France
Website
zaion.ai/en/
Product Features
Conversational AI
Code-free Development
No
Contextual Guidance
No
For Developers
No
Intent Recognition
No
Multi-Languages
No
Omni-Channel
No
On-Screen Chats
No
Pre-configured Bot
No
Reusable Components
No
Sentiment Analysis
No
Speech Recognition
No
Speech Synthesis
No
Virtual Assistant
No
Product Features
Chatbot
Call to Action
No
Context and Coherence
No
Human Takeover
No
Inline Media / Videos
No
Machine Learning
No
Natural Language Processing
No
Payment Integration
No
Prediction
No
Ready-made Templates
No
Reporting / Analytics
No
Sentiment Analysis
No
Social Media Integration
No
Conversational AI
Code-free Development
No
Contextual Guidance
No
For Developers
No
Intent Recognition
No
Multi-Languages
No
Omni-Channel
No
On-Screen Chats
No
Pre-configured Bot
No
Reusable Components
No
Sentiment Analysis
No
Speech Recognition
No
Speech Synthesis
No
Virtual Assistant
No