Average Ratings 0 Ratings
Average Ratings 0 Ratings
Description
Dimension Labs provides a cutting-edge platform for customer observability and language data infrastructure that transforms unstructured conversational data from various channels such as chat, email, voice, surveys, and social media into structured insights ready for analytics. By leveraging AI-driven enrichment and dynamic labeling, it removes the necessity for manual tagging, effectively highlighting changing themes, customer sentiments, reasons for escalations, and requests for features. This platform consolidates inputs from multiple channels under a unified model, offering real-time dashboards, drill-down features, and context-aware analytics, which enables teams to investigate root causes, track emerging trends, and link conversation metrics to overall business results. Furthermore, Dimension Labs facilitates integration through APIs or one-click connectors with a variety of tools, including chat applications, CRMs, contact centers, survey systems, and social media platforms, ensuring effortless data ingestion from sources like Intercom, Twilio, and Slack. As a result, organizations can gain deeper insights into customer interactions and enhance their decision-making processes.
Description
Transform a vast array of complex data from various origins into actionable insights almost instantly, enabling well-informed decision-making. Swiftly uncover concealed relationships and essential trends hidden within a mix of internal, external, and open-source information. Discover the capabilities of i2’s exceptional intelligence analysis software firsthand. By requesting a demo, you can explore how to reveal vital connections and insights more rapidly than ever before. Monitor essential operations within law enforcement, fraud detection, financial crime, military defense, and the national security intelligence sectors using the i2 intelligence analysis platform. Gather and integrate both structured and unstructured data from a multitude of sources, encompassing OSINT and dark web information, to create a comprehensive data reservoir for exploration and discovery. Combine cutting-edge analytics with advanced geospatial, visual, graph, temporal, and social analysis techniques, empowering analysts with enhanced situational awareness and a clearer understanding of complex scenarios. The i2 platform is designed to streamline the process of intelligence gathering, ultimately leading to more strategic outcomes across various fields.
API Access
Has API
Yes
API Access
Has API
No
Integrations
8x8
Yes
Ada
Yes
Amazon Connect
Yes
Amazon Lex
Yes
Avaya Cloud Office
Yes
Capacity
Yes
Drift
Yes
Genesys Cloud CX
Yes
Google Analytics
Yes
Intercom
Yes
Integrations
8x8
No
Ada
No
Amazon Connect
No
Amazon Lex
No
Avaya Cloud Office
No
Capacity
No
Drift
No
Genesys Cloud CX
No
Google Analytics
No
Intercom
No
Pricing Details
No price information available.
Free Trial
No
Free Version
No
Pricing Details
No price information available.
Free Trial
No
Free Version
No
Deployment
Web-Based
Yes
On-Premises
Yes
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
Yes
Mac
No
Linux
No
Chromebook
No
Customer Support
Business Hours
No
Live Rep (24/7)
Yes
Online Support
Yes
Customer Support
Business Hours
Yes
Live Rep (24/7)
Yes
Online Support
Yes
Types of Training
Training Docs
Yes
Webinars
No
Live Training (Online)
Yes
In Person
No
Types of Training
Training Docs
Yes
Webinars
Yes
Live Training (Online)
Yes
In Person
Yes
Vendor Details
Company Name
Dimension Labs
Country
United States
Website
www.dimensionlabs.io
Vendor Details
Company Name
N. Harris Computer Corporation
Country
United States
Website
i2group.com
Product Features
Product Features
Business Intelligence
Ad Hoc Reports
No
Benchmarking
No
Budgeting & Forecasting
No
Dashboard
Yes
Data Analysis
Yes
Key Performance Indicators
No
Natural Language Generation (NLG)
No
Performance Metrics
No
Predictive Analytics
No
Profitability Analysis
No
Strategic Planning
Yes
Trend / Problem Indicators
Yes
Visual Analytics
Yes
Data Analysis
Data Discovery
No
Data Visualization
No
High Volume Processing
No
Predictive Analytics
No
Regression Analysis
No
Sentiment Analysis
No
Statistical Modeling
No
Text Analytics
No
Law Enforcement
Case Management
No
Certification Management
No
Court Management
No
Court Management Integration
No
Crime Scene Management
No
Criminal Database
No
Dispatching
No
Evidence Management
No
Field Reporting
No
Incident Mapping
No
Internal Affairs Administration
No
Investigation Management
No
Scheduling
No