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Average Ratings 0 Ratings

Total
ease
features
design
support

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Write a Review

Description

Dimension Labs provides a cutting-edge platform for customer observability and language data infrastructure that transforms unstructured conversational data from various channels such as chat, email, voice, surveys, and social media into structured insights ready for analytics. By leveraging AI-driven enrichment and dynamic labeling, it removes the necessity for manual tagging, effectively highlighting changing themes, customer sentiments, reasons for escalations, and requests for features. This platform consolidates inputs from multiple channels under a unified model, offering real-time dashboards, drill-down features, and context-aware analytics, which enables teams to investigate root causes, track emerging trends, and link conversation metrics to overall business results. Furthermore, Dimension Labs facilitates integration through APIs or one-click connectors with a variety of tools, including chat applications, CRMs, contact centers, survey systems, and social media platforms, ensuring effortless data ingestion from sources like Intercom, Twilio, and Slack. As a result, organizations can gain deeper insights into customer interactions and enhance their decision-making processes.

Description

Transform a vast array of complex data from various origins into actionable insights almost instantly, enabling well-informed decision-making. Swiftly uncover concealed relationships and essential trends hidden within a mix of internal, external, and open-source information. Discover the capabilities of i2’s exceptional intelligence analysis software firsthand. By requesting a demo, you can explore how to reveal vital connections and insights more rapidly than ever before. Monitor essential operations within law enforcement, fraud detection, financial crime, military defense, and the national security intelligence sectors using the i2 intelligence analysis platform. Gather and integrate both structured and unstructured data from a multitude of sources, encompassing OSINT and dark web information, to create a comprehensive data reservoir for exploration and discovery. Combine cutting-edge analytics with advanced geospatial, visual, graph, temporal, and social analysis techniques, empowering analysts with enhanced situational awareness and a clearer understanding of complex scenarios. The i2 platform is designed to streamline the process of intelligence gathering, ultimately leading to more strategic outcomes across various fields.

API Access

Has API Yes 

API Access

Has API No 

Screenshots View All

Screenshots View All

Integrations

8x8 Yes 
Ada Yes 
Amazon Connect Yes 
Amazon Lex Yes 
Avaya Cloud Office Yes 
Capacity Yes 
Drift Yes 
Genesys Cloud CX Yes 
Google Analytics Yes 
Intercom Yes 
Kore.ai Yes 
LiveChat Yes 
Microsoft Bot Framework Yes 
OpenAI Yes 
Qualtrics XM Platform Yes 
Slack Yes 
Twilio Yes 
X (Twitter) Yes 
Yellow.ai Yes 
Zendesk Yes 

Integrations

8x8 No 
Ada No 
Amazon Connect No 
Amazon Lex No 
Avaya Cloud Office No 
Capacity No 
Drift No 
Genesys Cloud CX No 
Google Analytics No 
Intercom No 
Kore.ai No 
LiveChat No 
Microsoft Bot Framework No 
OpenAI No 
Qualtrics XM Platform No 
Slack No 
Twilio No 
X (Twitter) No 
Yellow.ai No 
Zendesk No 

Pricing Details

No price information available.
Free Trial No 
Free Version No 

Pricing Details

No price information available.
Free Trial No 
Free Version No 

Deployment

Web-Based Yes 
On-Premises Yes 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows Yes 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours No 
Live Rep (24/7) Yes 
Online Support Yes 

Customer Support

Business Hours Yes 
Live Rep (24/7) Yes 
Online Support Yes 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) Yes 
In Person No 

Types of Training

Training Docs Yes 
Webinars Yes 
Live Training (Online) Yes 
In Person Yes 

Vendor Details

Company Name

Dimension Labs

Country

United States

Website

www.dimensionlabs.io

Vendor Details

Company Name

N. Harris Computer Corporation

Country

United States

Website

i2group.com

Product Features

Product Features

Business Intelligence

Ad Hoc Reports No 
Benchmarking No 
Budgeting & Forecasting No 
Dashboard Yes 
Data Analysis Yes 
Key Performance Indicators No 
Natural Language Generation (NLG) No 
Performance Metrics No 
Predictive Analytics No 
Profitability Analysis No 
Strategic Planning Yes 
Trend / Problem Indicators Yes 
Visual Analytics Yes 

Data Analysis

Data Discovery No 
Data Visualization No 
High Volume Processing No 
Predictive Analytics No 
Regression Analysis No 
Sentiment Analysis No 
Statistical Modeling No 
Text Analytics No 

Law Enforcement

Case Management No 
Certification Management No 
Court Management No 
Court Management Integration No 
Crime Scene Management No 
Criminal Database No 
Dispatching No 
Evidence Management No 
Field Reporting No 
Incident Mapping No 
Internal Affairs Administration No 
Investigation Management No 
Scheduling No 

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