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Average Ratings 0 Ratings

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features
design
support

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Write a Review

Description

Diamond Voice offers nationwide hosted telephone solutions, catering to a diverse range of top companies across various sectors. Our extensive expertise in telecommunications and cloud-based telephony enables our Sales Engineers to deliver exceptional customer service while possessing a deep understanding of system functionalities. We focus on providing business-class telephone solutions and innovative IVR applications tailored for the cloud telephone platform. Our affordable and cutting-edge hosted telephone services ensure that businesses maintain reliable communication in an increasingly competitive environment. As a privately held and family-operated company, we approach your business with the same dedication and commitment to quality that we apply to our own. We prioritize loyalty and dependability as fundamental principles of our service. Furthermore, exceptional technical support is a personal pledge at Diamond Voice, and we recognize that business activities extend beyond regular hours. Therefore, we offer 24-hour technical support because no inquiry is too minor to address. Our goal is to ensure seamless communication for every client, reinforcing our commitment to their success at all times.

Description

Forge strong connections with customer dialogue systems provided by Telegra, revolutionizing call center telephony. Have you noticed that outstanding customer service can be a key differentiator in today’s competitive landscape? Our innovative solution is designed to elevate your phone service quality. Enhance customer experiences and boost the efficiency of your service processes with Telegra’s cutting-edge call center telephony! We provide a wide array of solutions that encompass all aspects of telephone customer interactions. Everything is cloud-based and sourced from a single provider. Our offerings include call center telephony (ACD), voicebots, telephone systems, messaging tools, CRM helpdesk plugins, and dedicated phone numbers. From intelligent phone solutions to a cloud-centric telephone system, to comprehensive multichannel call center software, Telegra stands as your go-to source for pioneering customer dialogue systems. Backed by our own data centers and proprietary solutions, we present a complete package that is proudly “Made in Germany,” ensuring both quality and reliability for your business needs. Embrace the future of customer service with Telegra’s advanced technologies at your fingertips.

API Access

Has API No 

API Access

Has API No 

Screenshots View All

Screenshots View All

Integrations

No details available.

Integrations

No details available.

Pricing Details

No price information available.
Free Trial No 
Free Version No 

Pricing Details

No price information available.
Free Trial No 
Free Version No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support Yes 

Customer Support

Business Hours Yes 
Live Rep (24/7) Yes 
Online Support Yes 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) No 
In Person No 

Types of Training

Training Docs Yes 
Webinars Yes 
Live Training (Online) Yes 
In Person Yes 

Vendor Details

Company Name

Diamond Voice

Founded

1997

Country

United States

Website

www.diamondvoice.com

Vendor Details

Company Name

telegra

Founded

1998

Country

Germany

Website

telegra.de

Product Features

Business Phone Systems

Call Logging No 
Call Monitoring No 
Call Recording No 
Call Routing No 
Employee Directory No 
IVR / Voice Recognition No 
Mobile Access No 
Virtual Call Center No 
Web Conferencing No 

Business VoIP

Call Parking No 
Call Recording No 
Contact Management No 
Encryption No 
IVR / Voice Recognition No 
Ring Groups No 
SIP Trunking No 
Unified Communications No 
Voice Quality Enhancement No 

Call Recording

Archiving No 
Call Sharing No 
Distributed Call Recording No 
Event Triggered Recording No 
File Transfer No 
Instant Retrieval No 
On-Demand Recording No 
Recording Bookmarking No 
Scheduled Recording No 
Screen Activity Recording No 
Video Call Recording No 

Cloud PBX

Call Recording No 
Call Routing No 
IVR / Voice Recognition No 
Ring Groups No 
SIP Trunking No 
Virtual Extensions No 
Web Conferencing No 

IVR

Call Center No 
Call Logging No 
Call Recording No 
Call Routing No 
Multiple Scripts No 
Phone Key Input No 
Survey Management No 
Text to Speech No 
Voice Customization No 
Voice Mail No 

Product Features

Call Center

Blended Call Center No 
Call Logging Yes 
Call Recording Yes 
Call Scripting No 
Campaign Management No 
Database No 
Escalation Management No 
IVR / Voice Recognition No 
Inbound Call Center Yes 
Manual Dialer Yes 
Outbound Call Center Yes 
Predictive Dialer No 
Progressive Dialer No 
Queue Management Yes 
Real-time Chat No 
Reporting/Analytics Yes 

Cloud PBX

Call Recording Yes 
Call Routing Yes 
IVR / Voice Recognition Yes 
Ring Groups Yes 
SIP Trunking Yes 
Virtual Extensions Yes 
Web Conferencing No 

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