Compare Dialpad Connect vs. PBXware

Dialpad's AI Sales Assistant enhances the efficiency of sales teams by delivering immediate insights throughout their calls. It automatically records conversations, identifies essential highlights, notes action items, and provides AI-generated suggestions for follow-up actions. By equipping sales representatives with quick access to vital information, the AI Sales Assistant enables teams to remain organized, boost their performance, and concentrate on nurturing relationships rather than being bogged down by note-taking.

Dialpad offers a modern business phone solution that eliminates the need for conventional desk phones by utilizing a cloud-driven platform compatible with any device. This allows teams to enjoy high-quality voice calls, send SMS and MMS messages, and take advantage of sophisticated functionalities such as call routing, voicemail transcription, and AI-driven insights, all integrated into a single cohesive system.

Dialpad stands out as a premier CCaaS provider, offering a comprehensive cloud contact center solution that integrates voice, messaging, and digital communication channels. By leveraging AI-driven insights, smart routing capabilities, and live analytics, Dialpad enables support and sales teams to enhance customer interactions with speed and personalization, all while boosting operational productivity.

Dialpad offers companies a contemporary Voice over Internet Protocol (VoIP) solution, eliminating the need for outdated landline systems through a comprehensive, internet-driven communication platform. This innovative service allows teams to engage in high-quality voice calls, exchange SMS and MMS messages, and maintain connectivity across any device, whether it’s a desktop or mobile. As a fully integrated communications platform, Dialpad also features seamless video conferencing, team chat capabilities, and artificial intelligence-enhanced productivity tools. Consequently, it provides a more adaptable and economical option compared to conventional phone systems, enabling businesses to connect with customers on their preferred channels.

Dialpad offers a comprehensive call center solution that integrates high-quality VoIP calling, AI-driven coaching, multi-channel routing, and advanced analytics all within a user-friendly platform. This innovative system is crafted to enhance the productivity of support and sales teams, streamline response times, and facilitate growth without the challenges associated with traditional call center technology.

Dialpad's call tracking feature enables teams to effortlessly and automatically record call information, link leads to specific marketing initiatives, examine call transcripts, and assess performance patterns. The platform provides real-time dashboards and AI-driven insights, empowering marketing and sales teams to enhance their messaging strategies and boost conversion rates.

Dialpad’s Cloud PBX integrates VoIP calling, smart call routing, voicemail transcription, and AI-driven insights into a comprehensive cloud phone system, enabling teams to make and receive calls from any device, regardless of location. This modern solution offers features like intelligent call routing and voicemail transcription, effectively replacing outdated PBX systems with a more adaptable and scalable alternative. Its user-friendly setup and management processes ensure it grows in alignment with your business requirements.

Dialpad provides a comprehensive solution for managing both internal and external communications seamlessly within a single, user-friendly platform. Whether you're making phone calls, conducting video conferences, or sending SMS/MMS messages, you can do it all effortlessly through our desktop or mobile application.

Dialpad stands out as a leading CCaaS solution for organizations aiming to enhance their customer interactions. It enables users to manage voice calls, text messages, and chat communications all within a unified cloud platform. With the support of AI analytics, agents can provide superior service, and supervisors can monitor performance metrics in real-time.

Dialpad's team communication platform provides safe messaging, group discussions, file sharing capabilities, and AI-enhanced search functionalities throughout all dialogues. Seamlessly connected with calling, meeting, and contact center features, it optimizes teamwork and minimizes disruptions. This enables teams to communicate, exchange files, and maintain a unified understanding, all while remaining engaged in calls or meetings.

Dialpad provides a comprehensive team collaboration solution that includes secure messaging, group discussions, file sharing, and advanced AI search capabilities to retrieve any information exchanged during conversations. This platform ensures seamless connectivity among team members and minimizes disruptions by merging chat functionalities with calls, meetings, and customer support tools.

Dialpad stands out as a premier UCaaS solution, integrating VoIP calling, SMS/MMS, video conferencing, team messaging, and AI-powered analytics into a seamless user experience. Its robust reliability, scalability, and innovative functionalities position it as a top option for contemporary organizations aiming to optimize their communication processes.

Dialpad consolidates all your communication resources into one unified platform, integrating voice calls, messaging, video conferencing, and team collaboration into a cohesive cloud-based solution. Equipped with AI-driven insights and effortless integrations, teams can remain connected, efficient, and well-informed, regardless of their work location, ensuring that productivity never falters.

Dialpad simplifies the process of video conferencing by providing seamless, high-quality meetings enhanced with integrated collaboration features. Easily share your screen, engage in real-time chats, and receive automatic AI-generated summaries, ensuring that all participants are aligned by the end of the meeting.

Dialpad's online meeting platform combines high-definition video, instant messaging, screen sharing, and AI-generated notes all within a user-friendly interface. This solution aims to enhance team collaboration, automatically document important points, and ensure project momentum, all without the need for any downloads.

Our cloud-based solution empowers service providers to offer a comprehensive business phone system tailored to clients of any scale, all under their own branding from a single deployment. PBXware efficiently manages call routing, interactive voice response (IVR), hot-desking, call recording, and conference calls. With gloCOM, users can seamlessly access voice, video, chat, and meetings through a unified interface available on desktop, mobile, and web, enhancing both user experience and reducing support demands. The new version 8 introduces multi-CRM compatibility, enabling automatic logging of call activities into each user's CRM, which minimizes the need for manual data entry. For clients interested in expanding to contact center functionalities, CC Lite offers features like ERG callback, real-time wallboards, and scheduled reports as an easy upgrade, requiring no migration.

Our VoIP solution integrates PBXware with gloCOM, where PBXware manages the backend infrastructure while gloCOM provides the user interface. This setup ensures that calls can seamlessly follow users across desktop, mobile (iOS and Android), and web platforms, allowing them to stay connected without being restricted to a specific device or location. The v8 multi-CRM feature ensures that conversation histories are automatically logged in each user’s CRM across all platforms, maintaining accurate client information without the need for extra manual input. gloCOM Next operates on a single codebase, delivering a consistent experience on both desktop and web, and offers complete branding customization via BRM. It's fully white-label, enabling providers to maintain total ownership of their customer relationships from start to finish.

Designed specifically for service providers, this white-label solution delivers a comprehensive omnichannel contact center that can be marketed under the partner’s own brand or offered as a simplified version under an alternative plan. Agents operate from a unified workspace that integrates voice, SMS, email, live chat, WhatsApp, and Facebook Messenger, which is crucial for maintaining a seamless customer experience across different communication channels. Supervisors benefit from features like wallboards, real-time queue monitoring, and access to more than 40 detailed reports, enabling them to make informed decisions based on current data rather than outdated information. With version 8, Voice Agents provide extended coverage during off-hours, while multi-CRM compatibility ensures that all interactions are automatically recorded in the appropriate customer records without the need for manual input. Additionally, four outbound dialing strategies allow providers to tailor the tool to suit various campaign needs.

Our Cloud PBX operates on SERVERware, our dedicated hosting and infrastructure solution tailored for communication services, utilizing PBXware. This differentiation is crucial: the underlying features such as geo-redundancy, seamless failover, and storage replication ensure that any hardware issues are confined to the infrastructure and do not affect the end user. As providers expand their clientele, they can simply add more hosts, ensuring continuous service without interruptions. The multi-tenant architecture allows several clients to be managed from a single installation. Additionally, the entire system is fully customizable and white-label, enabling providers to offer it under their own branding and profit margins.

PBXware, an Asterisk-based platform, has been under continuous development since 2004, making it the longest-standing solution of its type that is still being enhanced. Its foundation on open standards provides service providers with significant versatility, ensuring compatibility with existing SIP infrastructure and hardware. The platform offers three different plans that cater to a range of needs, from comprehensive PBX and unified communications to a complete omnichannel contact center solution. Providers can quickly implement Voice Agents and Live Transcription, manage multiple CRM systems simultaneously for each tenant with automatic activity tracking, and link real-time call events to clients' automation tools via the Event Publisher. PBXware operates on SERVERware, with sipPROT ensuring security at the SIP level, while gloCOM Next facilitates seamless connectivity for end users across desktop, mobile, and web platforms. It is also fully customizable for branding purposes.

PBXware serves as a bridge between clients and their telecom carriers, managing all essential aspects of call infrastructure, including SIP trunking, call routing, IVR systems, auto-provisioning, and hot-desking solutions. Designed using open standards, this platform allows providers to seamlessly integrate with the existing SIP infrastructure and hardware that clients may already utilize. With the introduction of version 8, AI functionalities can be easily managed through the AI Hub, ready for deployment within days. This includes features such as Voice Agents, Live Transcription, and Text-to-Speech capabilities. The system's Event Publisher delivers real-time call events in structured JSON format instantly as they occur, enabling clients to link PBXware with their CRM systems without the need for custom coding. PBXware is available in a genuine multi-tenant architecture, suitable for both cloud and on-premise installations, and can be offered under the Bicom brand or fully white-labeled.

Our solution is specifically designed for service providers offering managed unified communications under their own branding. With a multi-tenant architecture, each customer benefits from a distinct configuration within a shared environment, ensuring a streamlined infrastructure that maintains healthy margins as the client roster expands. For those providers whose clients operate comprehensive contact centers, our omnichannel contact center solution includes dedicated workspaces for agents and supervisors, skill-based routing, a dialer, and access to over 40 detailed reports. All subscription plans encompass the complete suite of unified communications features, such as voice, video, chat, meetings, and advanced AI functionalities including Voice Agents, Live Transcription, and support for multiple CRMs with automatic activity logging across various channels and devices. The gloCOM Next application serves as the client-facing interface, which can be fully customized to match the provider’s branding. We take care of development, updates, and support, allowing providers to concentrate on scaling their operations.

Our unified communication platform seamlessly integrates PBXware and gloCOM into a versatile solution that service providers can offer under their own branding. This all-in-one interface supports voice, video, chat, meetings, and presence, functioning smoothly across desktop, mobile, and web platforms. Built on a shared codebase, it ensures a cohesive experience that simplifies support. The v8 multi-CRM functionality enables the simultaneous operation of various CRMs for each tenant, automatically logging conversation histories across all channels and devices to ensure client information is readily accessible. Additionally, the AI Hub enhances the platform with features like Voice Agents and Live Transcription, allowing providers to stand out in the market. The platform is fully white-label, with brand management handled through the Branding Resource Manager (BRM).