Average Ratings 1 Rating
Average Ratings 0 Ratings
Description
Dialfire is a powerful, cloud-native platform for inbound and outbound phone campaigns of any size. With Dialfire, users benefit from up to three times more conversations thanks to a state-of-the-art predictive dialer which blends incoming calls, even across different projects, and includes a precise answering machine detection technology.
Dialfire emphasizes transparency and gives you full control over your campaigns. Automated workflows ensure efficiency, while real-time, personalisable statistics and reports provide valuable insights into campaign performance and employee productivity. Users can choose proven and pre-built templates and get started within minutes or customize campaigns, reports and statistics to meet their concrete needs or client specifications. Dialfire integrates natively with several CRMs and offers API interfaces to connect seamlessly with any type of external system. Global, redundant servers build a solid infrastructure and a wide range of carriers guarantee excellent voice quality.
Make calls directly from your browser, without software installation. Dialfire supports in English, French, German, Spanish and Portuguese - by phone, email chat or online.
Description
Since its establishment in 1978, Database Systems Corp. (DSC) has been at the forefront of offering computer software solutions and call center technology to various businesses and organizations. Our CRM software application, Telemation, was designed with the belief that timely and professional information delivery is crucial for business success. Furthermore, in today's ever-evolving business landscape, the ability to adapt is equally essential. From the outset, we have integrated this principle into our contact center software design. Consequently, many call center managers, each with their distinct and evolving needs, have opted for and continue to rely on Telemation as their preferred solution. When rapid implementation of new programs or modifications to existing campaigns is necessary, Telemation stands out as the go-to choice. In addition, Telemation is equipped with CTI capabilities that complement our call center phone system, which includes features such as outbound predictive dialing, inbound call distribution (ACD), and Interactive Voice Response (IVR). Moreover, our phone system also incorporates Text To Speech functionality, enhancing communication further. This comprehensive suite of tools positions Telemation as an indispensable asset for modern call center operations.
API Access
Has API
Yes
API Access
Has API
No
Integrations
Axis LMS
Yes
Bigin by Zoho CRM
Yes
Firmao CRM
Yes
Google Calendar
Yes
HubSpot CRM
Yes
HubSpot Customer Platform
Yes
Microsoft Dynamics 365
Yes
Nekton.ai
Yes
Pipedrive
Yes
Salesforce
Yes
Integrations
Axis LMS
No
Bigin by Zoho CRM
No
Firmao CRM
No
Google Calendar
No
HubSpot CRM
No
HubSpot Customer Platform
No
Microsoft Dynamics 365
No
Nekton.ai
No
Pipedrive
No
Salesforce
No
Pricing Details
No price information available.
Free Trial
Yes
Free Version
Yes
Pricing Details
$25 per month
Free Trial
No
Free Version
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Deployment
Web-Based
No
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
Yes
Mac
No
Linux
No
Chromebook
No
Customer Support
Business Hours
Yes
Live Rep (24/7)
No
Online Support
Yes
Customer Support
Business Hours
Yes
Live Rep (24/7)
No
Online Support
Yes
Types of Training
Training Docs
Yes
Webinars
No
Live Training (Online)
Yes
In Person
No
Types of Training
Training Docs
Yes
Webinars
No
Live Training (Online)
No
In Person
Yes
Vendor Details
Company Name
cloud IT Services
Founded
2010
Country
Germany
Website
www.dialfire.com
Vendor Details
Company Name
Database Systems
Founded
1978
Website
www.databasesystemscorp.com/pstelemation.htm
Product Features
Auto Dialer
Call Center Management
Yes
Call Recording
Yes
Call Reporting
Yes
Call Scripting
Yes
Lead Management
Yes
Power Dialer
Yes
Predictive Dialer
Yes
Preview Dialer
Yes
Progressive Dialer
Yes
Surveys
Yes
Call Center
Blended Call Center
Yes
Call Logging
Yes
Call Recording
Yes
Call Scripting
Yes
Campaign Management
Yes
Database
Yes
Escalation Management
Yes
IVR / Voice Recognition
Yes
Inbound Call Center
Yes
Manual Dialer
Yes
Outbound Call Center
Yes
Predictive Dialer
Yes
Progressive Dialer
Yes
Queue Management
Yes
Real-time Chat
Yes
Reporting/Analytics
Yes
Predictive Dialer
Call Monitoring
Yes
Call Recording
Yes
Call Results
Yes
Call Transfer
Yes
Callback Scheduling
Yes
Campaign Specific Caller ID
Yes
Contact Management
Yes
FCC Compliance
No
FTC Compliance
No
Lead Capture
Yes
Lead Management
Yes
Product Features
Call Center
Blended Call Center
No
Call Logging
No
Call Recording
Yes
Call Scripting
No
Campaign Management
No
Database
Yes
Escalation Management
No
IVR / Voice Recognition
Yes
Inbound Call Center
No
Manual Dialer
No
Outbound Call Center
No
Predictive Dialer
Yes
Progressive Dialer
No
Queue Management
No
Real-time Chat
Yes
Reporting/Analytics
Yes
IVR
Call Center
No
Call Logging
No
Call Recording
Yes
Call Routing
No
Multiple Scripts
No
Phone Key Input
No
Survey Management
No
Text to Speech
No
Voice Customization
No
Voice Mail
Yes
Predictive Dialer
Call Monitoring
No
Call Recording
Yes
Call Results
No
Call Transfer
No
Callback Scheduling
No
Campaign Specific Caller ID
No
Contact Management
No
FCC Compliance
No
FTC Compliance
No
Lead Capture
No
Lead Management
No
Telephony
Auto-Dialer
No
Call Center Management
No
Call Monitoring
No
Contact Management
No
IVR / Voice Recognition
Yes
Inbound Reporting
No
Outbound Reporting
No
Predictive Dialer
Yes
Telemarketing Management
No
VoIP
No
Voice & Data Integration
No