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ease
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support

Average Ratings 0 Ratings

Total
ease
features
design
support

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Description

Dialfire is a powerful, cloud-native platform for inbound and outbound phone campaigns of any size. With Dialfire, users benefit from up to three times more conversations thanks to a state-of-the-art predictive dialer which blends incoming calls, even across different projects, and includes a precise answering machine detection technology. Dialfire emphasizes transparency and gives you full control over your campaigns. Automated workflows ensure efficiency, while real-time, personalisable statistics and reports provide valuable insights into campaign performance and employee productivity. Users can choose proven and pre-built templates and get started within minutes or customize campaigns, reports and statistics to meet their concrete needs or client specifications. Dialfire integrates natively with several CRMs and offers API interfaces to connect seamlessly with any type of external system. Global, redundant servers build a solid infrastructure and a wide range of carriers guarantee excellent voice quality. Make calls directly from your browser, without software installation. Dialfire supports in English, French, German, Spanish and Portuguese - by phone, email chat or online.

Description

EaseDial is a cloud-based communication solution crafted to optimize business telephony and enhance customer interaction processes. It equips organizations with adaptable voice and messaging functions that facilitate effective management of both incoming and outgoing communications. Notable features encompass smart call routing that allocates calls according to agent skills and availability, automated dialing systems that boost the number of outbound calls, and smooth integrations with widely-used CRM systems. Additionally, EaseDial provides real-time analytics and historical reporting tools that allow for the assessment of agent performance and connection statistics. By consolidating various communication channels and automating essential telephony functions, EaseDial enables sales and customer support teams to significantly enhance their operational productivity. Ultimately, this platform not only simplifies workflows but also empowers teams to focus more on engaging with customers.

API Access

Has API Yes 

API Access

Has API No 

Screenshots View All

Screenshots View All

Integrations

Axis LMS Yes 
Bigin by Zoho CRM Yes 
Firmao CRM Yes 
Google Calendar Yes 
HubSpot CRM Yes 
HubSpot Customer Platform Yes 
Microsoft Dynamics 365 Yes 
Nekton.ai Yes 
Pipedrive Yes 
Salesforce Yes 
Zapier Yes 
Zendesk Sell Yes 
Zoho CRM Yes 

Integrations

Axis LMS No 
Bigin by Zoho CRM No 
Firmao CRM No 
Google Calendar No 
HubSpot CRM No 
HubSpot Customer Platform No 
Microsoft Dynamics 365 No 
Nekton.ai No 
Pipedrive No 
Salesforce No 
Zapier No 
Zendesk Sell No 
Zoho CRM No 

Pricing Details

No price information available.
Free Trial Yes 
Free Version Yes 

Pricing Details

$10/month
Free Trial Yes 
Free Version Yes 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows Yes 
Mac Yes 
Linux No 
Chromebook No 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support Yes 

Customer Support

Business Hours No 
Live Rep (24/7) Yes 
Online Support Yes 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) Yes 
In Person No 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) Yes 
In Person No 

Vendor Details

Company Name

cloud IT Services

Founded

2010

Country

Germany

Website

www.dialfire.com

Vendor Details

Company Name

EaseDial

Founded

2024

Country

United States

Website

easedial.com

Product Features

Auto Dialer

Call Center Management Yes 
Call Recording Yes 
Call Reporting Yes 
Call Scripting Yes 
Lead Management Yes 
Power Dialer Yes 
Predictive Dialer Yes 
Preview Dialer Yes 
Progressive Dialer Yes 
Surveys Yes 

Call Center

Blended Call Center Yes 
Call Logging Yes 
Call Recording Yes 
Call Scripting Yes 
Campaign Management Yes 
Database Yes 
Escalation Management Yes 
IVR / Voice Recognition Yes 
Inbound Call Center Yes 
Manual Dialer Yes 
Outbound Call Center Yes 
Predictive Dialer Yes 
Progressive Dialer Yes 
Queue Management Yes 
Real-time Chat Yes 
Reporting/Analytics Yes 

Predictive Dialer

Call Monitoring Yes 
Call Recording Yes 
Call Results Yes 
Call Transfer Yes 
Callback Scheduling Yes 
Campaign Specific Caller ID Yes 
Contact Management Yes 
FCC Compliance No 
FTC Compliance No 
Lead Capture Yes 
Lead Management Yes 

Product Features

Cloud Communication Platform

Audio / Video Conferencing Yes 
Call Center Yes 
Call Recording Yes 
Call Routing Yes 
Chat / Messaging Yes 
Fax Management Yes 
File Sharing Yes 
IVR / Voice Recognition Yes 

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