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Average Ratings 0 Ratings

Total
ease
features
design
support

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Write a Review

Description

DialPhone is an innovative platform that utilizes AI to deliver a comprehensive Unified Communications (UCaaS) and Contact Center (CCaaS) solution, enabling organizations to efficiently oversee customer and internal communications through a single cloud-based interface. This versatile platform integrates various features, including business calling, SMS communications, video conferencing, collaborative team chat, an AI-driven receptionist, intelligent interactive voice response (IVR), call management, recording, analytics, and extensive contact center functionalities. By leveraging AI-powered automation and cloud-based communications, businesses can significantly enhance customer experiences, minimize missed calls, optimize workflows, and boost team efficiency. DialPhone caters to a diverse range of users, from small enterprises to larger organizations, all in search of a modern telephony system equipped with cutting-edge communication resources. The platform adeptly supports functions such as customer service, sales operations, remote collaboration, and overall business management while ensuring high standards of reliability, scalability, and security that are essential for enterprises. Additionally, its user-friendly interface makes it easy for organizations to adapt and integrate into their existing systems.

Description

Newbridge provides a comprehensive UCaaS cloud contact center technology platform that encompasses Omnichannel communication, IVR, Social Media integration, Workforce Management, and office phone systems. Renowned for its cutting-edge innovation, adaptability, and cost-effectiveness, Newbridge collaborates with industry experts and partners to tailor, enhance, and maintain the personnel and processes using advanced SaaS technology. Additionally, for various technological necessities including infrastructure, IT assistance, managed service provider requirements, and cabling solutions, we depend on our reliable partners to guarantee smooth integration and execution of their offerings. This collaborative approach ensures that all aspects of the contact center function efficiently and effectively.

API Access

Has API No 

API Access

Has API No 

Screenshots View All

Screenshots View All

Integrations

CommunityWFM No 
Rezcontrol No 
Salesforce Yes 
Zapier Yes 

Integrations

CommunityWFM Yes 
Rezcontrol Yes 
Salesforce No 
Zapier No 

Pricing Details

$24/month/user
There are two more plan for more features.
Free Trial Yes 
Free Version No 

Pricing Details

No price information available.
Free Trial No 
Free Version No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours No 
Live Rep (24/7) No 
Online Support Yes 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support Yes 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) Yes 
In Person No 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) No 
In Person No 

Vendor Details

Company Name

DialPhone

Founded

2026

Country

Hong Kong

Website

www.dialphone.com

Vendor Details

Company Name

Newbridge Business Solutions

Founded

2003

Country

United States

Website

newbridgebusinesssolutions.com

Product Features

Business Phone Systems

Call Logging Yes 
Call Monitoring Yes 
Call Recording Yes 
Call Routing No 
Employee Directory No 
IVR / Voice Recognition Yes 
Mobile Access No 
Virtual Call Center Yes 
Web Conferencing No 

Unified Communications

Audio / Video Conferencing Yes 
Calendar Management Yes 
Call Recording Yes 
Call Routing No 
Chat / Messaging Yes 
Fax Management Yes 
File Sharing No 
Mobile Access No 
Multi-User Collaboration No 
Voice Mail Yes 

Product Features

Call Center

Blended Call Center Yes 
Call Logging No 
Call Recording Yes 
Call Scripting Yes 
Campaign Management No 
Database No 
Escalation Management No 
IVR / Voice Recognition Yes 
Inbound Call Center Yes 
Manual Dialer No 
Outbound Call Center Yes 
Predictive Dialer No 
Progressive Dialer No 
Queue Management No 
Real-time Chat Yes 
Reporting/Analytics Yes 

IVR

Call Center No 
Call Logging No 
Call Recording No 
Call Routing No 
Multiple Scripts No 
Phone Key Input No 
Survey Management No 
Text to Speech No 
Voice Customization No 
Voice Mail No 

Unified Communications

Audio / Video Conferencing No 
Calendar Management No 
Call Recording No 
Call Routing No 
Chat / Messaging No 
Fax Management No 
File Sharing No 
Mobile Access No 
Multi-User Collaboration No 
Voice Mail No 

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