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Average Ratings 0 Ratings

Total
ease
features
design
support

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Write a Review

Description

DialLink is a cloud-based telephony solution tailored for small to medium-sized businesses and startups. It integrates sophisticated call management, AI-driven voice assistants, and business messaging into a single, streamlined platform, simplifying the oversight of both incoming and outgoing communications while enhancing responsiveness and maintaining a polished professional image. However, DialLink offers much more than the essentials; its integrated AI can automate everyday tasks such as call answering, inquiry routing, generating call summaries, and providing suggested responses to messages. This functionality allows teams to reclaim valuable time, minimize manual tasks, and ensure a consistently high standard of customer engagement across various communication channels. Designed for the modern, adaptable workforce, DialLink accommodates remote, hybrid, and in-office work arrangements with complete Bring Your Own Device (BYOD) support. Regardless of whether employees are using a smartphone, desktop computer, or traditional desk phone, they can remain connected and effective from virtually anywhere. Additionally, the system boasts easy plug-and-play installation, eliminating the need for specialized IT skills, making it accessible for any organization.

Description

In contrast to other providers that rely on third-party grey and white routes, which often lead to inconsistent voice quality and connectivity, our telecommunications services are exclusively routed through our own advanced UK-based carrier-grade SS7 intelligent network. With Tpad, your business will never have to sacrifice call quality or line reliability. We leverage cutting-edge technology in session border controllers and voice encryption to ensure your business operates with confidence. This sophisticated technology not only safeguards both parties from potential cyber threats and fraud but also enhances overall communication security. Why risk compromising your communications? Focus on driving sales and managing your business operations without the stress of complicated technical systems. Our user-friendly customer provisioning platform allows for easy modifications and additions of new users, simplifying your workflow. Coupled with a straightforward billing system, you can effortlessly input your desired markup or fees along with any relevant customer information, and our system will automatically generate a professional invoice ready for distribution to your clients. This ensures that your billing process is as seamless as your communication.

API Access

Has API Yes 

API Access

Has API No 

Screenshots View All

Screenshots View All

Integrations

Microsoft Teams Yes 
Model Context Protocol (MCP) Yes 
Salesforce Yes 
Zapier Yes 

Integrations

Microsoft Teams No 
Model Context Protocol (MCP) No 
Salesforce No 
Zapier No 

Pricing Details

$15/month
Free Trial Yes 
Free Version No 

Pricing Details

$13 per month
Free Trial No 
Free Version No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App Yes 
iPad App Yes 
Android App Yes 
Windows Yes 
Mac Yes 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours Yes 
Live Rep (24/7) Yes 
Online Support Yes 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support Yes 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) No 
In Person Yes 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) No 
In Person Yes 

Vendor Details

Company Name

DialLink

Founded

2022

Country

United States

Website

www.diallink.com

Vendor Details

Company Name

Tpad

Country

United Kingdom

Website

www.tpad.com/tpad-pbx-benefits/

Product Features

Business Phone Systems

Call Logging Yes 
Call Monitoring No 
Call Recording Yes 
Call Routing Yes 
Employee Directory Yes 
IVR / Voice Recognition Yes 
Mobile Access Yes 
Virtual Call Center Yes 
Web Conferencing No 

Business VoIP

Call Parking No 
Call Recording Yes 
Contact Management Yes 
Encryption Yes 
IVR / Voice Recognition Yes 
Ring Groups Yes 
SIP Trunking Yes 
Unified Communications Yes 
Voice Quality Enhancement Yes 

Cloud PBX

Call Recording Yes 
Call Routing Yes 
IVR / Voice Recognition Yes 
Ring Groups Yes 
SIP Trunking Yes 
Virtual Extensions No 
Web Conferencing No 

Product Features

Business Phone Systems

Call Logging Yes 
Call Monitoring Yes 
Call Recording Yes 
Call Routing Yes 
Employee Directory No 
IVR / Voice Recognition Yes 
Mobile Access No 
Virtual Call Center Yes 
Web Conferencing Yes 

Cloud PBX

Call Recording No 
Call Routing No 
IVR / Voice Recognition No 
Ring Groups No 
SIP Trunking No 
Virtual Extensions No 
Web Conferencing No 

Alternatives

Alternatives

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