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Average Ratings 26 Ratings

Total
ease
features
design
support

Average Ratings 139 Ratings

Description

Device42 is a robust and comprehensive data center and network management software designed by IT engineers to help them discover, document and manage Data Centers and overall IT. Device42 provides actionable insight into enterprise infrastructures. It clearly identifies hardware, software, services, and network interdependencies. It also features powerful visualizations and an easy-to-use user interface, webhooks and APIs. Device42 can help you plan for network changes and reduce MTTR in case of an unexpected outage. It provides everything you need for maintenance, audits and warranty, license certificate, warranty and lifecycle management, passwords/secrets and inventory, asset tracking and budgeting, building rooms and rack layouts... Device42 can integrate with your favorite IT management tools. This includes integration with SIEM, CM and ITSM; data mapping; and many more! As part of the Freshworks family, we are committed to, and you should expect us to provide even better solutions and continued support for our global customers and partners, just as we always have.

Description

Serviceaide is an intuitive service management solution which can be implemented within weeks and not months. You will see a real ROI with low administration costs and rapid implementation. Flexible platform that can be used on-premises or in the cloud. Serviceaide is built on ITIL best practice and has all the components that your team requires. You can select the environment that suits your technology, infrastructure, and compliance needs. Serviceaide is a comprehensive and affordable solution that provides IT staff the tools they need to manage everything, from tickets to incident, change, and asset management. Serviceaide features a virtual agent, self service portals, and AI-based functions to support analyst and user productivity. Automate processes in technical workflows, business processes and services to increase business agility.

API Access

Has API

API Access

Has API

Screenshots View All

Screenshots View All

Integrations

Atlassian Insight
Axonius
Azure Marketplace
BackBox
Chef
Cherwell Software
Freshservice
Jira
Jira Service Management
JupiterOne
OverSOC
SaltStack
Slack
Splunk Cloud Platform
Splunk Enterprise
StackStorm
WhatsApp
Zapier
Zendesk

Integrations

Atlassian Insight
Axonius
Azure Marketplace
BackBox
Chef
Cherwell Software
Freshservice
Jira
Jira Service Management
JupiterOne
OverSOC
SaltStack
Slack
Splunk Cloud Platform
Splunk Enterprise
StackStorm
WhatsApp
Zapier
Zendesk

Pricing Details

$1499.00/year
Free Trial
Free Version

Pricing Details

$90/per month/per user
Free Trial
Free Version

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Vendor Details

Company Name

Device42, A Freshworks Company

Founded

2011

Country

United States

Website

www.device42.com

Vendor Details

Company Name

Serviceaide

Founded

2003

Country

United States

Website

serviceaide.com

Product Features

Asset Tracking

Activity Tracking
Audit Trails
Barcoding / RFID
Checkout / Check-In
Depreciation Tracking
Disposal Tracking
Inventory Management
Location Tracking
QR Codes
Reservations
Service History

Barcoding

Barcode Generation
Barcode Scanning
Custom Labels
Inventory Management
Label Templates
RFID
Receiving Labels
Serial Number Tracking
Shipping Labels

CMDB

Change Management
Configuration Management
Data Visualization
Device Auto Discovery
IT Asset Management
Impact Management
License Management
Performance Management
Relationship Mapping

Continuous Integration

Build Log
Change Management
Configuration Management
Continuous Delivery
Continuous Deployment
Debugging
Permission Management
Quality Assurance Management
Testing Management

Data Center Management

Audit Trail
Behavior-Based Acceleration
Cross Reference System
Device Auto Discovery
Diagnostic Testing
Import / Export Data
JCL Management
Multi-Platform
Multi-User
Power Management
Sarbanes-Oxley Compliance

DevOps

Approval Workflow
Dashboard
KPIs
Policy Management
Portfolio Management
Prioritization
Release Management
Timeline Management
Troubleshooting Reports

Inventory Management

Alerts/Notifications
Barcoding / RFID
Forecasting
Inventory Optimization
Kitting
Manufacturing Inventory Management
Mobile Access
Multi-Channel Management
Product Identification
Reorder Management
Reporting/Analytics
Retail Inventory Management
Supplier Management
Warehouse Management

IT Asset Management

Asset Tracking
Audit Management
Compliance Management
Configuration Management
Contract/License Management
Cost Tracking
Depreciation Management
IT Service Management
Inventory Management
Maintenance Management
Procurement Management
Requisition Management
Supplier Management

IT Management

Capacity Monitoring
Compliance Management
Event Logs
Hardware Inventory
IT Budgeting
License Management
Patch Management
Remote Access
Scheduling
Software Inventory
User Activity Monitoring

ITSM

Asset Tracking
Availability Management
Change Management
Configuration Management
Contract/License Management
Dashboard
Incident Management
Problem Management
Project Management
Release & Deployment Management
Self Service Portal

Network Access Control (NAC)

Authentication
Authorization
Automated Hotfix / Updates
Centralized Policy Management
Dashboard
Device Auto-Provisioning
Device Self-Registration
Posture Assessment
Quarantine / Remediation
Secure Guest Access

Network Mapping

Color Codes / Icons
Compliance Management
Device Auto Discovery
Hierarchical Mapping
Location-Based Mapping
Map Exporting
On-Demand Mapping
Reporting/Analytics
Self-Updating Maps
Web Traffic Reporting

Product Features

Change Management

Business Compliance Through Effective Change Management In today's fast-paced business environment, organizations need a Change Management system that is tailored to handle the increasing volume and intricacy of changes. By leveraging cutting-edge automation and streamlined workflows, companies can enhance their change and release management procedures, ensuring they adhere to auditing and compliance standards. Minimize risk by establishing a unified database for tracking all changes throughout the organization. Automate the gathering of essential risk documentation and maintain a comprehensive change record timeline. Significantly shorten the duration required for audit reporting. Explore how Serviceaide Change Management can enhance and fortify your business operations.

Approval Workflow
Audit Trail
Automated Notifications
Change Calendar
Change Planning
Compliance Management
Prioritization
Release Management
Task Management
Tracking & Reporting
Training Management

CMDB

Optimize Your IT Asset and Resource Management Serviceaide’s Configuration Management Database (CMDB) serves as a unified repository that incorporates dependency mapping and configuration auditing, enabling organizations to seamlessly manage both their virtual and physical infrastructure assets. Quickly implement and take advantage of the advanced functionalities of CMDB, all contained within a singular federated database. Enhance Your Understanding With a centralized and thorough repository of IT data, CMDB empowers businesses to minimize expensive downtimes, safeguard essential assets, and ensure adherence to regulatory standards. -Enhance transparency of IT resources -Lower operational expenses -Foster robust IT governance -Ensure compliance with regulations

Change Management
Configuration Management
Data Visualization
Device Auto Discovery
IT Asset Management
Impact Management
License Management
Performance Management
Relationship Mapping

Help Desk

Alerts / Escalation
Automated Routing
Community Forums
Customizable Branding
Document Storage
Email Integration
IT Asset Management
Incident Management
Interaction Tracking
Knowledge Base
Known Issue Management
Live Chat
Multi-Channel Communication
Multiple Brands / Products
Network Monitoring
Real-time Chat
Self Service Portal
Service Level Agreement (SLA) Management
Ticket Management

Incident Management

Audit Trail
Corrective Actions (CAPA)
Disaster Recovery
IT Incident Management
Incident Reporting
OSHA Compliance
Root-Cause Diagnosis
Safety Management
Task Management
Ticket Management

Issue Tracking

Assignment Management
Dashboard
Escalation Management
Issue Auditing
Issue Scheduling
Knowledge Base
Project Management
Recurring Issues
Scheduling
Task Management

IT Asset Management

Consolidate Your Resources with One Comprehensive Platform Achieve a thorough understanding of your organization's assets throughout their entire lifecycle. With Serviceaide's sophisticated asset management features, you can effectively oversee essential resources like machinery, automobiles, generators, artwork, and beyond. Effortlessly monitor non-technical asset attributes such as value, warranty periods, and contract details.

Asset Tracking
Audit Management
Compliance Management
Configuration Management
Contract/License Management
Cost Tracking
Depreciation Management
IT Service Management
Inventory Management
Maintenance Management
Procurement Management
Requisition Management
Supplier Management

IT Service

Elevate your organization's efficiency and reduce expenses with an AI-driven IT service management solution. Serviceaide lays the groundwork for digital evolution by offering a unified platform that enhances workforce productivity, enabling your team to achieve greater outcomes with fewer resources. Enhance your business's value by adopting processes that effectively oversee, regulate, monitor, and govern digital services across IT and other sectors. Additionally, Serviceaide employs advanced, intelligent tools and automation that proactively manage an increasing number of customers without incurring extra costs or necessitating additional resources from the organization.

Contract Management
IT Asset Management
Incident Management
Knowledge Management
Release Management
Self Service Portal
Service Catalog
Service Reporting
Ticket Management

ITSM

We're Here to Support You. Concentrate on What Matters Most. A complete platform for managing services across IT and business operations Flexible modules for managing changes, assets, and additional functions Streamlined workflows and automated procedures User-friendly design Features a virtual assistant to improve self-service options.

Asset Tracking
Availability Management
Change Management
Configuration Management
Contract/License Management
Dashboard
Incident Management
Problem Management
Project Management
Release & Deployment Management
Self Service Portal

Service Desk

An All-in-One Solution: Service Desk Software ChangeGear Service Desk is built upon the principles of ITIL best practices and has been meticulously crafted as a holistic solution that includes every essential element your team requires, immediately available for use. Cost-effective yet thorough, ChangeGear’s Service Desk empowers employees at all levels to experience the high standard of service delivery they need.

CMDB
Change Management
IT Asset Management
Incident Management
Knowledge Base
Mobile Access
Procurement Management
Remote Control
SLA Management
Self Service Portal

Workflow Management

Empower Users Through Automation Automation serves as the backbone of effective service and support systems. It can be utilized across various aspects such as data management, workflows, applications, and integrated systems. By enabling quicker ticket resolution, minimizing escalations, streamlining hand-offs, and facilitating process workflows, automation significantly boosts support efficiency. It enhances productivity, elevates performance, and lowers costs across all service types. Whether you aim to enhance HR onboarding processes, streamline tuition reimbursement, or develop a more comprehensive service catalog for employees, automation presents numerous opportunities to enhance your organizational services. Serviceaide offers a diverse range of service solutions to meet these needs.

Access Controls/Permissions
Approval Process Control
Business Process Automation
Calendar Management
Compliance Tracking
Configurable Workflow
Customizable Dashboard
Document Management
Forms Management
Graphical Workflow Editor
Mobile Access
No-Code
Task Management
Third Party Integrations
Workflow Configuration

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