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Description

Our platform accelerates the growth and profitability of stores by making every process easier, starting from first-party digital interactions to optimizing third-party platforms for reliable order fulfillment. With its AI-driven, API-first design, our solution enhances operational efficiency across various service modes including delivery, dine-in, takeout, drive-thru, and catering. This comprehensive approach ensures that businesses can adapt quickly to changing demands while maintaining high standards of service.

Description

Enhance the efficiency of your restaurant operations with AI that tackles even the most challenging orders. IBM watsonx Orders serves as an AI-driven voice assistant that proficiently captures orders from drive-thru customers and expedites them to the payment station. It accommodates various scenarios, such as loyalty programs and mobile orders, while being fully knowledgeable about every item’s customization options. Additionally, it maintains awareness of current menu availability. Improve the ordering experience for both guests and staff with this reliable AI voice assistant. On average, watsonx Orders manages to process 87% of orders independently, including those with intricate customizations, mobile pickups, and loyalty codes, and it can seamlessly transition to a human team member when necessary. Just like an experienced employee, watsonx Orders is both approachable and efficient, minimizing conversations to maximize throughput, achieving up to 150 vehicles per hour in a dual-lane drive-thru. This innovative solution not only streamlines operations but also enhances customer satisfaction by reducing wait times and improving accuracy.

API Access

Has API Yes 

API Access

Has API No 

Screenshots View All

Screenshots View All

Integrations

EasyOrder Yes 
Foodhub Yes 
FreedomPay Yes 
Jinoby Yes 
Mosaic by MethodWorx Yes 
Nory Yes 
Restolabs Yes 
Restroworks Yes 
Revo XEF Yes 
Square Payroll Yes 
Square for Restaurants Yes 
Stripe Yes 
Symbioz Yes 
TISSL Yes 
Tilby Yes 
Toast POS Yes 
Trivec Yes 
VROMO Yes 
Zomato Yes 
me&u Yes 

Integrations

EasyOrder No 
Foodhub No 
FreedomPay No 
Jinoby No 
Mosaic by MethodWorx No 
Nory No 
Restolabs No 
Restroworks No 
Revo XEF No 
Square Payroll No 
Square for Restaurants No 
Stripe No 
Symbioz No 
TISSL No 
Tilby No 
Toast POS No 
Trivec No 
VROMO No 
Zomato No 
me&u No 

Pricing Details

Get a personalized quote designed to meet your unique needs and challenges.
Free Trial No 
Free Version No 

Pricing Details

No price information available.
Free Trial No 
Free Version No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App Yes 
iPad App Yes 
Android App Yes 
Windows No 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support Yes 

Customer Support

Business Hours Yes 
Live Rep (24/7) Yes 
Online Support Yes 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) Yes 
In Person No 

Types of Training

Training Docs Yes 
Webinars Yes 
Live Training (Online) Yes 
In Person Yes 

Vendor Details

Company Name

Deliverect

Founded

2018

Country

Belgium

Website

www.deliverect.com/en

Vendor Details

Company Name

IBM

Founded

1911

Country

United States

Website

www.ibm.com/products/watsonx-orders

Product Features

Cloud Kitchen Management

Branded Mobile App Yes 
Branded Website Yes 
CRM No 
Call Center Panel No 
Feedback Management Yes 
Inventory Management No 
Kitchen Display System Yes 
Loyalty Management Yes 
Menu Integration Yes 
Multi-Brand Yes 
Online Ordering Yes 
Order Management / Tracking Yes 
Point-of-Sale (POS) Yes 
Reporting / Analytics Yes 
Time Tracking No 

Food Delivery

Delivery Tracking Yes 
Dispatch Management Yes 
For Restaurants Yes 
Gift Card Management No 
Menu Management Yes 
Online Ordering Yes 
Order Management Yes 
Routing Yes 
Sales Trend Analysis No 
Supports Loyalty Program No 

Integration

Dashboard No 
ETL - Extract / Transform / Load No 
Metadata Management No 
Multiple Data Sources No 
Web Services No 

Order Management

Back Order Management No 
Catalog Management Yes 
Inventory Management Yes 
Order Entry No 
Order Fulfillment No 
Order Tracking Yes 
Recurring Orders No 
Returns Management No 
Shipping Management No 
Special Order Management No 

Product Features

Alternatives

Alternatives

Ordering Stack Reviews

Ordering Stack

3e Software House