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Description
Our platform accelerates the growth and profitability of stores by making every process easier, starting from first-party digital interactions to optimizing third-party platforms for reliable order fulfillment. With its AI-driven, API-first design, our solution enhances operational efficiency across various service modes including delivery, dine-in, takeout, drive-thru, and catering. This comprehensive approach ensures that businesses can adapt quickly to changing demands while maintaining high standards of service.
Description
Enhance the efficiency of your restaurant operations with AI that tackles even the most challenging orders. IBM watsonx Orders serves as an AI-driven voice assistant that proficiently captures orders from drive-thru customers and expedites them to the payment station. It accommodates various scenarios, such as loyalty programs and mobile orders, while being fully knowledgeable about every item’s customization options. Additionally, it maintains awareness of current menu availability. Improve the ordering experience for both guests and staff with this reliable AI voice assistant. On average, watsonx Orders manages to process 87% of orders independently, including those with intricate customizations, mobile pickups, and loyalty codes, and it can seamlessly transition to a human team member when necessary. Just like an experienced employee, watsonx Orders is both approachable and efficient, minimizing conversations to maximize throughput, achieving up to 150 vehicles per hour in a dual-lane drive-thru. This innovative solution not only streamlines operations but also enhances customer satisfaction by reducing wait times and improving accuracy.
API Access
Has API
Yes
API Access
Has API
No
Integrations
EasyOrder
Yes
Foodhub
Yes
FreedomPay
Yes
Jinoby
Yes
Mosaic by MethodWorx
Yes
Nory
Yes
Restolabs
Yes
Restroworks
Yes
Revo XEF
Yes
Square Payroll
Yes
Integrations
EasyOrder
No
Foodhub
No
FreedomPay
No
Jinoby
No
Mosaic by MethodWorx
No
Nory
No
Restolabs
No
Restroworks
No
Revo XEF
No
Square Payroll
No
Pricing Details
Get a personalized quote designed to meet your unique needs and challenges.
Free Trial
No
Free Version
No
Pricing Details
No price information available.
Free Trial
No
Free Version
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
Yes
iPad App
Yes
Android App
Yes
Windows
No
Mac
No
Linux
No
Chromebook
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Customer Support
Business Hours
Yes
Live Rep (24/7)
No
Online Support
Yes
Customer Support
Business Hours
Yes
Live Rep (24/7)
Yes
Online Support
Yes
Types of Training
Training Docs
Yes
Webinars
No
Live Training (Online)
Yes
In Person
No
Types of Training
Training Docs
Yes
Webinars
Yes
Live Training (Online)
Yes
In Person
Yes
Vendor Details
Company Name
Deliverect
Founded
2018
Country
Belgium
Website
www.deliverect.com/en
Vendor Details
Company Name
IBM
Founded
1911
Country
United States
Website
www.ibm.com/products/watsonx-orders
Product Features
Cloud Kitchen Management
Branded Mobile App
Yes
Branded Website
Yes
CRM
No
Call Center Panel
No
Feedback Management
Yes
Inventory Management
No
Kitchen Display System
Yes
Loyalty Management
Yes
Menu Integration
Yes
Multi-Brand
Yes
Online Ordering
Yes
Order Management / Tracking
Yes
Point-of-Sale (POS)
Yes
Reporting / Analytics
Yes
Time Tracking
No
Food Delivery
Delivery Tracking
Yes
Dispatch Management
Yes
For Restaurants
Yes
Gift Card Management
No
Menu Management
Yes
Online Ordering
Yes
Order Management
Yes
Routing
Yes
Sales Trend Analysis
No
Supports Loyalty Program
No
Integration
Dashboard
No
ETL - Extract / Transform / Load
No
Metadata Management
No
Multiple Data Sources
No
Web Services
No
Order Management
Back Order Management
No
Catalog Management
Yes
Inventory Management
Yes
Order Entry
No
Order Fulfillment
No
Order Tracking
Yes
Recurring Orders
No
Returns Management
No
Shipping Management
No
Special Order Management
No