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features
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support

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Description

Deck Commerce serves as a comprehensive omnichannel order management platform aimed at direct-to-consumer retailers, streamlining the entire customer journey from start to finish. Focused solely on order management, this solution encompasses various features such as inventory oversight, order orchestration, fulfillment services, transaction processing, a dedicated customer service portal, and return management, all while facilitating smooth technology integrations. With a vast array of over 60 ready-to-use integrations, brands can customize their tech stack without the need for complex development processes. Utilizing distributed order routing, retailers benefit from real-time visibility of inventory across their entire network, allowing them to automate workflows, expedite order deliveries from the nearest fulfillment centers, and offer a wider selection of products and fulfillment methods that enhance revenue opportunities. This system centralizes all supply chain information, which empowers businesses to make timely decisions based on reliable data, helping to optimize inventory management and decrease shipping costs. Ultimately, Deck Commerce enables retailers to elevate their operational efficiency and improve customer satisfaction simultaneously.

Description

Distributed Order Management (DOM) systems have emerged as essential components in the execution of supply chains, particularly for omnichannel fulfillment and various other applications across different industries. These systems enable the automation, optimization, and orchestration of order fulfillment processes by providing detailed visibility into orders, inventory levels, service requirements, costs, and operational constraints. DOM can be understood as a software platform that facilitates integrated planning and execution of fulfillment across diverse supply chain networks that are multi-echelon, multi-node, multi-partner, and multi-channel. In contrast to traditional Order Management Systems (OMS), which focus primarily on order processing, DOM systems emphasize the fulfillment aspect of orders. By leveraging their capabilities, Distributed Order Management determines the most efficient way to source an order, ensuring customer service commitments are met while minimizing total costs or achieving other specific company objectives. Moreover, the adoption of DOM systems can significantly enhance responsiveness and adaptability in an increasingly complex supply chain landscape.

API Access

Has API Yes 

API Access

Has API Yes 

Screenshots View All

Screenshots View All

Integrations

Adobe Commerce Yes 
Adyen Yes 
Avalara Yes 
BigCommerce Yes 
ChannelAdvisor Yes 
Cybersource Yes 
Feedonomics Yes 
Klaviyo Yes 
Kount Yes 
Magento Yes 
PayPal Yes 
ReturnPro No 
Salesforce Agentforce Commerce Yes 
Salesforce Agentforce Marketing Yes 
Shopify Yes 
Signifyd Yes 
Yotpo Yes 

Integrations

Adobe Commerce No 
Adyen No 
Avalara No 
BigCommerce No 
ChannelAdvisor No 
Cybersource No 
Feedonomics No 
Klaviyo No 
Kount No 
Magento No 
PayPal No 
ReturnPro Yes 
Salesforce Agentforce Commerce No 
Salesforce Agentforce Marketing No 
Shopify No 
Signifyd No 
Yotpo No 

Pricing Details

No price information available.
Free Trial No 
Free Version No 

Pricing Details

No price information available.
Free Trial No 
Free Version No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App Yes 
iPad App Yes 
Android App Yes 
Windows Yes 
Mac Yes 
Linux No 
Chromebook No 

Customer Support

Business Hours No 
Live Rep (24/7) No 
Online Support Yes 

Customer Support

Business Hours Yes 
Live Rep (24/7) Yes 
Online Support No 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) Yes 
In Person No 

Types of Training

Training Docs Yes 
Webinars Yes 
Live Training (Online) Yes 
In Person Yes 

Vendor Details

Company Name

Deck Commerce

Founded

2015

Country

United States

Website

www.deckcommerce.com

Vendor Details

Company Name

Softeon

Founded

1999

Country

United States

Website

www.softeon.com/our-solutions/supply-chain-planning/distributed-order-management

Product Features

Order Management

Back Order Management No 
Catalog Management No 
Inventory Management No 
Order Entry No 
Order Fulfillment No 
Order Tracking No 
Recurring Orders No 
Returns Management No 
Shipping Management No 
Special Order Management No 

Product Features

Dropshipping

Analytics / Reporting Yes 
Customer Service Management No 
Order Management Yes 
Price Optimization No 
Product Information Management (PIM) No 
Shipment Tracking Yes 
Sourcing Management No 
Supplier Management Yes 
eCommerce Integration Yes 

Alternatives