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ease
features
design
support

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Average Ratings 0 Ratings

Total
ease
features
design
support

No User Reviews. Be the first to provide a review:

Write a Review

Description

Decision Desk helps teams make decisions visible, owned, and easy to retrieve inside Slack. Approvals and outcomes often disappear across threads, then people waste time asking “what did we decide” or re-litigating old calls. Decision Desk captures the decision with the why, the conditions, and who is responsible, right where the conversation happens. What it does -Log decisions and approvals from Slack conversations -Add context, constraints, and next steps -Assign an owner and accountability -Track follow through with due dates and reminders -Maintain a searchable decision history for audits, onboarding, and retros Where it shines Budget sign-offs, pricing and contract exceptions, policy changes, customer commitments, hiring decisions, and cross-team calls where timing matters. It is the decision layer on top of Slack, not a replacement for your PM system. Teams use it to speed coordination between Sales, Finance, Ops, and Legal. Everyone sees decision, owner, and deadline.

Description

Zickt serves as a comprehensive customer communication platform that seamlessly integrates web chat, email, and form submissions directly into your Slack workspace. This allows your team to respond promptly using the tools they are already familiar with, eliminating the need for dashboards or switching between tabs. Designed specifically for expanding support teams, Zickt consolidates all customer interactions into a single inbox, featuring intelligent routing, team assignments, and private notes for enhanced communication. Users benefit from an in-depth understanding of customer interactions, complete with full conversation histories, customizable fields, and relevant company information. Notable attributes include: - Unified multi-channel support encompassing web chat, email, and forms - Slack-native functionality enabling responses directly from Slack channels - Intelligent routing that assigns conversations to the appropriate team members automatically - Enhanced team collaboration through private notes, task assignments, and smooth handoffs - Comprehensive customer context that includes full interaction history, custom fields, and company profiles - Effortless setup process that takes only 15 minutes Zickt also provides transparent, conversation-based pricing with no unexpected charges, ensuring a straightforward financial commitment for businesses. This makes it an appealing choice for organizations looking to streamline their customer support operations efficiently.

API Access

Has API No 

API Access

Has API No 

Screenshots View All

Screenshots View All

Integrations

Slack Yes 

Integrations

Slack Yes 

Pricing Details

$49/month
Includes a free trial. Pricing is based on workspace tier, designed for Slack-first teams that want a lightweight decision and approval record without adding a new project management system.
Free Trial Yes 
Free Version No 

Pricing Details

$29/month
Free Trial Yes 
Free Version No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours No 
Live Rep (24/7) No 
Online Support Yes 

Customer Support

Business Hours No 
Live Rep (24/7) No 
Online Support Yes 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) Yes 
In Person No 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) Yes 
In Person No 

Vendor Details

Company Name

DecisionDesk.io

Founded

2025

Country

Unites States

Website

decisiondesk.io

Vendor Details

Company Name

Zickt Ltd

Founded

2025

Country

United Kingdom

Website

zickt.com

Product Features

Decision Support

Application Development No 
Budgeting & Forecasting No 
Data Analysis No 
Decision Tree Analysis No 
Monte Carlo Simulation No 
Performance Metrics No 
Rules-Based Workflow No 
Sensitivity Analysis No 
Thematic Mapping No 
Version Control No 

Product Features

Customer Communications Management

Batch Communications No 
Chat / Messaging No 
Content Management No 
Email Distribution No 
Interactive Content No 
Multi-Channel Communications No 
On-Demand Communications No 
Personalization No 
Print Management No 
Template Management No 
Video Content No 

Live Chat

Canned Responses No 
Customizable Branding No 
Geo Targeting No 
Offline Form No 
Proactive Chat No 
Screen Sharing No 
Third Party Integration No 
Transfers / Routing No 
Website Visitor Tracking No 

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