Average Ratings 0 Ratings
Average Ratings 0 Ratings
Description
DealerPeak made its debut in the automotive industry in 1999 by launching a Lead Collection Management system that spanned 17 locations. Today, we specialize in mobile CRM solutions tailored for car dealerships of all sizes. Our clientele ranges from independently operated used car dealerships to large enterprise-level operations worldwide. Our dedicated technical team consistently seeks innovative solutions, enhancing our clients' capabilities to attract more customers to their dealerships. As a result of these efforts, our clients are able to sell more vehicles and significantly enhance the customer experience. The DealerPeak Evolution encompasses a range of personalized auto dealer desking software and mobile CRM solutions. Each platform has been meticulously crafted to cater to various dealership types, sizes, and scopes. Whether you run a small-town dealership with just a handful of employees or oversee multiple franchise locations, we have designed a CRM software solution that meets your specific requirements. Ultimately, our commitment to innovation and customization ensures that every dealership can thrive in a competitive market.
Description
Toma is an innovative AI platform designed to create customized voice agents specifically for automotive dealerships, streamlining essential tasks like appointment scheduling, customer support, parts requests, and recall notifications while functioning as an always-available virtual team member. This advanced system offers comprehensive receptionist functionalities, managing incoming calls around the clock, confirming and rescheduling service appointments, transferring calls as necessary, and addressing complicated issues with appropriate escalation. Furthermore, Toma proactively initiates outbound campaigns, such as recall notifications, sends reminders for appointments to minimize no-show rates, and gathers detailed caller information like vehicle specifications or part identifiers to provide to dealership staff. By integrating seamlessly with dealership management software, Toma accesses real-time data, allowing for fluid, low-latency conversations that are informed by the dealership's current inventory, service options, and operational processes. This integration not only enhances customer interaction but also optimizes workflow efficiency within the dealership environment.
API Access
Has API
No
API Access
Has API
No
Integrations
No details available.
Integrations
No details available.
Pricing Details
No price information available.
Free Trial
No
Free Version
No
Pricing Details
No price information available.
Free Trial
Yes
Free Version
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Customer Support
Business Hours
Yes
Live Rep (24/7)
Yes
Online Support
Yes
Customer Support
Business Hours
No
Live Rep (24/7)
Yes
Online Support
Yes
Types of Training
Training Docs
No
Webinars
No
Live Training (Online)
Yes
In Person
No
Types of Training
Training Docs
Yes
Webinars
No
Live Training (Online)
Yes
In Person
No
Vendor Details
Company Name
DealerPeak
Founded
1999
Country
United States
Website
www.dealerpeak.com
Vendor Details
Company Name
Toma
Founded
2024
Country
United States
Website
www.toma.com
Product Features
Auto Dealer
Accounting
No
Buy-Here-Pay-Here
No
Collections Management
No
Contact Database
Yes
Customer Database
Yes
Document Management
Yes
F&I Management
No
Financing Management
No
Form Printing
Yes
Inventory Management
Yes
Lease Management
No
New Car Dealer
Yes
New Car Lot
No
Online Inventory
No
Parts Management
No
Sales Management
No
Service Department
Yes
Used Car Lot
No
Website Integration
Yes
Automotive CRM
Call Logging
No
Contact Management
No
Customer Support
No
Inventory Management
No
Lease Management
No
List Management
No
Marketing Automation
No
Product Catalog
No
Quotes / Proposals
No
Service Department Management
No
Showroom Management
No
Territory Management
No
Product Features
Auto Dealer
Accounting
No
Buy-Here-Pay-Here
No
Collections Management
No
Contact Database
No
Customer Database
No
Document Management
No
F&I Management
No
Financing Management
No
Form Printing
No
Inventory Management
No
Lease Management
No
New Car Dealer
No
New Car Lot
No
Online Inventory
No
Parts Management
No
Sales Management
No
Service Department
No
Used Car Lot
No
Website Integration
No