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Average Ratings 0 Ratings

Total
ease
features
design
support

No User Reviews. Be the first to provide a review:

Write a Review

Description

DaemonLayer operates above your PSA, streamlining the repetitive tasks associated with Microsoft 365 requests that often take up valuable engineer time. It manages processes such as password resets, group modifications, mailbox permissions, user updates, license assignments, and out-of-office settings completely autonomously, without requiring any intervention from technicians. Support emails that come in are automatically categorized, triaged using AI technology, and sent to your service desk with all the necessary context already compiled. Even before the triage process is finished, DaemonLayer gathers information about the M365 user, reviews past tickets for any related issues, assesses the situation's confidence level, and recommends the most appropriate technician, completing this in less than four seconds. It also features seamless two-way integration with both ConnectWise and Autotask, ensuring that PSA embedded panels display triage summaries, duplicate notifications, and workflow approvals directly within your ticketing system. Furthermore, a trust-based change authorization mechanism is in place to manage sensitive tasks, equipped with customizable human-in-the-loop approval checkpoints to enhance security and accountability. With these capabilities, DaemonLayer significantly boosts efficiency and reduces the workload on IT teams.

Description

InteGreat Web Services simplifies the process of engaging with both Collabrance and GreatAmerica while users remain within their main business management systems. In conjunction with ConnectWise, Collabrance has developed a ticketing integration that enables Managed Service Providers (MSPs) to effortlessly transfer tickets between themselves and Collabrance. This integration fosters a more cohesive and efficient collaboration when addressing customer IT issues, allowing both parties to work on the same ticket as necessary. The system ensures that information is consistently replicated, providing a unified view of customer data. A new field has been introduced specifically for the Collabrance Ticket Number, allowing users to monitor and manage customer tickets and activities seamlessly. The secure platform facilitates the sharing of information and insights, significantly reducing errors and confusion by enabling simultaneous work on the same ticket across different systems. Additionally, it automatically updates and shares customer information in real time, including crucial details such as the company name, Collabrance Ticket Number, all relevant notes, configuration name, status, site, and contact information. This integration not only streamlines operations but also enhances the overall customer service experience.

API Access

Has API No 

API Access

Has API No 

Screenshots View All

No images available

Screenshots View All

Integrations

ConnectWise PSA Yes 
Autotask PSA Yes 
Hudu Yes 
Microsoft 365 Yes 
Microsoft Teams Yes 
Slack Yes 

Integrations

ConnectWise PSA Yes 
Autotask PSA No 
Hudu No 
Microsoft 365 No 
Microsoft Teams No 
Slack No 

Pricing Details

£220/month
Free Trial Yes 
Free Version No 

Pricing Details

$110 per user per month
Free Trial No 
Free Version No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support Yes 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support Yes 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) No 
In Person No 

Types of Training

Training Docs Yes 
Webinars Yes 
Live Training (Online) No 
In Person Yes 

Vendor Details

Company Name

Silent Signal Ltd

Founded

2025

Country

United Kingdom

Website

daemonlayer.com

Vendor Details

Company Name

Collabrance

Founded

2009

Country

United States

Website

www.collabrance.com/what-we-do/resources/integreat

Product Features

Product Features

Enterprise Service Bus (ESB)

Data Source Connectors No 
Electronic Data Interchange (EDI) No 
Enterprise Application Integration No 
Enterprise Integration Patterns (EIP) No 
Integrations Management No 
Messaging No 

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