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Average Ratings 0 Ratings

Total
ease
features
design
support

No User Reviews. Be the first to provide a review:

Write a Review

Description

A service writer hands Daedalus a rough note — "stalls at idle, new coil and plugs, 1.2 hr" — and gets back a structured draft: the symptom filed as the write-up, the parts and labor as priced estimate lines costed at the shop's own labour rate. Nothing is committed until a person approves it. Around that sits a full shop-management system for independent auto repair: repair orders, estimates, customer approvals, invoicing, payments and scheduling on one record. The same assistant answers questions against the shop's own data — pull a vehicle's history, check the day's schedule, update an order. Vehicle owners get a portal under the shop's branding — at a permanent address, so it is one link to keep — to follow the job, approve work and pay. They can ask it questions rather than phoning in, and it hands off to a person when it can't answer. Shop data exports in full at any time.

Description

Need for Service is an all-in-one management solution designed exclusively for auto repair shops and service centers. It enhances everyday operations by integrating job scheduling, digital work orders, and real-time tracking of repair statuses within a single platform. With this software, shop owners and technicians can efficiently oversee customer information, vehicle histories, and service bookings, leading to a significant reduction in paperwork and the likelihood of human errors. The platform also facilitates invoicing and estimates, enabling staff to produce precise quotes and bill clients seamlessly through the system. Additionally, it provides inventory and parts management, allowing shops to keep an eye on stock levels, reorder supplies promptly, and prevent setbacks due to absent components. Communication tools built into the platform ensure that customers receive timely updates regarding the progress of their repairs, estimated completion dates, and reminders for pickup through SMS or email. Furthermore, Need for Service includes robust reporting and analytics capabilities, equipping owners with valuable insights into shop efficiency, technician output, and revenue patterns, all of which can help inform strategic decisions for growth and improvement. This comprehensive software not only simplifies operations but also enhances the overall customer experience, making it an indispensable tool for auto repair businesses.

API Access

Has API No 

API Access

Has API No 

Screenshots View All

Screenshots View All

No images available

Integrations

Stripe Yes 
Twilio Yes 

Integrations

Stripe No 
Twilio No 

Pricing Details

$99.99/mo
Founding rate: 50% off any tier, for the first 100 shops — Solo $50.00/mo, Shop $75.00/mo, Shop Plus $125.00/mo. Applies while the founding window is open and stays locked for as long as the subscription stays active, including after an upgrade.

Standard pricing: Solo $99.99/mo · Shop $149.99/mo · Shop Plus $249.99/mo.

A seat is a login: Solo 1, Shop 5, Shop Plus unlimited. Technicians on the roster do not sign in and do not use a seat, so they are unlimited on every tier.

AI is included on every plan — no credit meter and no per-action charge. Your running total is shown in the app.

14-day free trial. No card required.
Free Trial Yes 
Free Version No 

Pricing Details

$150/month
Free Trial Yes 
Free Version Yes 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook Yes 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support Yes 

Customer Support

Business Hours No 
Live Rep (24/7) No 
Online Support Yes 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) Yes 
In Person No 

Types of Training

Training Docs Yes 
Webinars Yes 
Live Training (Online) Yes 
In Person No 

Vendor Details

Company Name

Daedalus Systems LLC

Founded

2026

Country

United States

Website

daedalusautomotive.app

Vendor Details

Company Name

Need for Service

Founded

2021

Country

Estonia

Website

needforservice.app/

Product Features

Auto Repair Shop Management

Daedalus is a comprehensive management solution designed specifically for independent auto repair shops. It consolidates various functions such as repair orders, estimates, customer approvals, invoicing, payments, and scheduling into a single accessible record. Service writers can provide the assistant with a brief outline, detailing the symptoms, parts used, and labor hours, and receive a preliminary priced estimate for review. No information is added to the repair order until it has received personal approval. Vehicle owners can monitor the progress of their repairs, authorize work, and complete payments via a branded portal that reflects the shop's identity. Additionally, the shop's data can be fully exported at any moment and is securely backed up each night, encrypted and stored in a dedicated bucket owned by the shop.

Product Features

Auto Repair

Billing & Invoicing No 
CRM No 
Digital Vehicle Inspections (DVI) No 
Inventory Management No 
Labor Rates No 
Maintenance Scheduling No 
Parts Management No 
Quotes / Estimates No 
Service History No 
VIN Lookup No 
Vehicle Tracking No 
Work Order Management No 

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