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Average Ratings 0 Ratings

Total
ease
features
design
support

No User Reviews. Be the first to provide a review:

Write a Review

Description

Engineered for optimal speed, you will experience seamless browsing without any interruptions. We are committed to providing everyone with access to an unrestricted resolver at no cost. Our resolvers exclusively provide uncensored data. DNS.WATCH stands for the principle of freedom. We operate a range of DNS resolvers that are completely free to use. Since their inception in 2014, our resolvers have been consistently maintained. We gather statistics from our resolvers every few minutes, reflecting the total number of answer codes and queries from resolver1.dns.watch and resolver2.dns.watch, typically displaying data from the last five minutes. No entity should dictate which websites are accessible to us or control the loading speed of those sites. By utilizing our services, you can have confidence in not needing to rely on your ISP or question their intentions. With our resolvers, you can be assured that your DNS queries remain free from any form of censorship, enhancing your online experience and privacy.

Description

Effortlessly create dynamic tickets to monitor all customer interactions, complete with timestamps for better organization. Recognizing the distinctiveness of each business, our system allows for personalized service level agreements (SLAs), and the integrated reminder feature helps you maintain punctuality. Our intelligent framework prevents multiple internal team members from addressing the same ticket, which ultimately enhances efficiency. Ensure that your team receives timely notifications regarding SLAs for raised tickets to prevent any delays in resolution. Additionally, keep clients informed about any changes in ticket status to eliminate unnecessary follow-up emails. Elevate your brand’s presence with HelpOnTips by personalizing it with your logo, URL, agents, canned messages, and email templates. You can track ticket progress, assess agent performance, monitor SLA compliance, and analyze request-response times, filtering summary statistics for a comprehensive overview. With Jsimple’s HelpOnTips, you can automate the management of customer inquiries, leading to quicker resolutions and an improved overall customer experience. By streamlining these processes, you not only optimize efficiency but also enhance customer satisfaction significantly.

API Access

Has API No 

API Access

Has API No 

Screenshots View All

Screenshots View All

Integrations

No details available.

Integrations

No details available.

Pricing Details

Free
Free Trial No 
Free Version Yes 

Pricing Details

No price information available.
Free Trial No 
Free Version No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows Yes 
Mac Yes 
Linux Yes 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours No 
Live Rep (24/7) No 
Online Support Yes 

Customer Support

Business Hours Yes 
Live Rep (24/7) Yes 
Online Support Yes 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) No 
In Person No 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) Yes 
In Person Yes 

Vendor Details

Company Name

DNS.WATCH

Country

Germany

Website

dns.watch/

Vendor Details

Company Name

Jsimple

Country

United States

Website

www.jsimple.com/product/HelpOnTips.html

Product Features

Product Features

Customer Service

Alerts / Escalation No 
Appointment Management No 
Call Center Management No 
Email Management No 
Knowledge Base No 
Live Chat No 
Performance Metrics No 
Queue Management No 
Self Service Portal No 
Social Media Integration No 
Surveys & Feedback No 
Virtual Assistant No 
Workflow Management No 

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