Average Ratings 0 Ratings
Average Ratings 0 Ratings
Description
Our DEEP.assist product is designed specifically for customer support and IT service management. Most operational processes are initiated through a tailored message, which DEEP.assist interprets to extract essential information. For communication methods such as email or fax, we can implement fully automated processes, achieving automation rates of up to 100%. In contrast, for direct interaction channels like phone calls or live chats, DEEP.assist provides real-time assistance to agents. Essentially, we comprehend ALL customer inquiries—regardless of their complexity—across EVERY communication channel. This capability enables us to lower the overall costs of customer interactions within your organization by 30% to 50%. Do you have any inquiries? We significantly enhance key performance indicators in customer support by accurately interpreting the content of each customer message, irrespective of the medium or phrasing used. Our impact on your most critical metrics is substantial. Moreover, grasping the nuances of customer communication opens up a vast array of opportunities for improvement and innovation.
Description
A user-friendly, low-code visual platform allows for the creation and deployment of personalized chatbots that understand natural language. You can obtain text-based responses, retrieve data, generate reports and visualizations, and utilize analytics and AI through a conversational interface that feels intuitive. Within the SAS ecosystem, you can easily configure bots to enhance insight accessibility or link them to external services for broader outreach. Now, gaining insights from data is as straightforward as sending a simple message. Quickly identify significant relationships in your data with the help of smart suggestions and clearly marked related metrics. Leverage machine learning and natural language explanations to discover, visualize, and communicate compelling narratives and insights that are both accessible and easy to interpret. Investigate the reasons behind certain outcomes, explore all possibilities, and uncover hidden opportunities within your data. The system automatically highlights essential relationships, outliers, clusters, and more, unveiling crucial insights that can drive informed action and decision-making. This innovative approach empowers users to navigate complex data landscapes with confidence and clarity.
API Access
Has API
No
API Access
Has API
Yes
Integrations
Amazon Web Services (AWS)
No
Google Cloud Platform
No
JMP Statistical Software
No
Microsoft Azure
No
Red Hat OpenShift
No
SAS Viya
No
Integrations
Amazon Web Services (AWS)
Yes
Google Cloud Platform
Yes
JMP Statistical Software
Yes
Microsoft Azure
Yes
Red Hat OpenShift
Yes
SAS Viya
Yes
Pricing Details
No price information available.
Free Trial
No
Free Version
No
Pricing Details
No price information available.
Free Trial
No
Free Version
No
Deployment
Web-Based
No
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
Yes
Mac
No
Linux
No
Chromebook
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
Yes
iPad App
Yes
Android App
Yes
Windows
No
Mac
No
Linux
No
Chromebook
No
Customer Support
Business Hours
Yes
Live Rep (24/7)
No
Online Support
Yes
Customer Support
Business Hours
Yes
Live Rep (24/7)
No
Online Support
Yes
Types of Training
Training Docs
Yes
Webinars
No
Live Training (Online)
No
In Person
Yes
Types of Training
Training Docs
Yes
Webinars
No
Live Training (Online)
Yes
In Person
No
Vendor Details
Company Name
DeepSearch
Country
Austria
Website
www.deepsearch.at/product/
Vendor Details
Company Name
SAS
Founded
1976
Country
United States
Website
www.sas.com/en_us/software/visual-analytics.html
Product Features
Customer Service
Alerts / Escalation
No
Appointment Management
No
Call Center Management
No
Email Management
No
Knowledge Base
Yes
Live Chat
No
Performance Metrics
No
Queue Management
No
Self Service Portal
No
Social Media Integration
No
Surveys & Feedback
No
Virtual Assistant
No
Workflow Management
No
Data Analysis
Data Discovery
No
Data Visualization
No
High Volume Processing
No
Predictive Analytics
No
Regression Analysis
No
Sentiment Analysis
No
Statistical Modeling
No
Text Analytics
Yes
Product Features
Data Analysis
Data Discovery
No
Data Visualization
No
High Volume Processing
No
Predictive Analytics
No
Regression Analysis
No
Sentiment Analysis
No
Statistical Modeling
No
Text Analytics
No
Data Visualization
Analytics
No
Content Management
No
Dashboard Creation
No
Filtered Views
No
OLAP
No
Relational Display
No
Simulation Models
No
Visual Discovery
No