Average Ratings 0 Ratings
Average Ratings 0 Ratings
Description
Our DEEP.assist product is designed specifically for customer support and IT service management. Most operational processes are initiated through a tailored message, which DEEP.assist interprets to extract essential information. For communication methods such as email or fax, we can implement fully automated processes, achieving automation rates of up to 100%. In contrast, for direct interaction channels like phone calls or live chats, DEEP.assist provides real-time assistance to agents. Essentially, we comprehend ALL customer inquiries—regardless of their complexity—across EVERY communication channel. This capability enables us to lower the overall costs of customer interactions within your organization by 30% to 50%. Do you have any inquiries? We significantly enhance key performance indicators in customer support by accurately interpreting the content of each customer message, irrespective of the medium or phrasing used. Our impact on your most critical metrics is substantial. Moreover, grasping the nuances of customer communication opens up a vast array of opportunities for improvement and innovation.
Description
Effective leadership has become increasingly vital across all levels of an organization, not just among top executives. To successfully hire exceptional leaders, it is crucial to grasp the key skills and attributes that contribute to their suitability, performance, and ability to engage their teams. Our online assessment platform, PeopleFactors, enhances the efficiency and success of your recruitment efforts, enabling you to identify, employ, and retain leaders who can significantly boost your organization’s overall performance. It’s important to recognize that evaluating potential leaders involves more than just reviewing their resumes. A resume alone does not reveal their character, cultural fit, or potential for growth. PeopleFactors focuses on assessing the critical factors that influence your decision when selecting individuals who will shape the future of your workforce and your company. With the right tools, organizations can cultivate a leadership pipeline that drives success at every level.
API Access
Has API
No
API Access
Has API
No
Integrations
No details available.
Integrations
No details available.
Pricing Details
No price information available.
Free Trial
No
Free Version
No
Pricing Details
No price information available.
Free Trial
Yes
Free Version
No
Deployment
Web-Based
No
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
Yes
Mac
No
Linux
No
Chromebook
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Customer Support
Business Hours
Yes
Live Rep (24/7)
No
Online Support
Yes
Customer Support
Business Hours
Yes
Live Rep (24/7)
No
Online Support
Yes
Types of Training
Training Docs
Yes
Webinars
No
Live Training (Online)
No
In Person
Yes
Types of Training
Training Docs
No
Webinars
No
Live Training (Online)
No
In Person
No
Vendor Details
Company Name
DeepSearch
Country
Austria
Website
www.deepsearch.at/product/
Vendor Details
Company Name
HFI
Founded
2020
Country
United States
Website
www.peoplefactors.com
Product Features
Customer Service
Alerts / Escalation
No
Appointment Management
No
Call Center Management
No
Email Management
No
Knowledge Base
Yes
Live Chat
No
Performance Metrics
No
Queue Management
No
Self Service Portal
No
Social Media Integration
No
Surveys & Feedback
No
Virtual Assistant
No
Workflow Management
No
Data Analysis
Data Discovery
No
Data Visualization
No
High Volume Processing
No
Predictive Analytics
No
Regression Analysis
No
Sentiment Analysis
No
Statistical Modeling
No
Text Analytics
Yes
Product Features
Recruiting
Assessments
No
Background Screening
No
CRM
No
Interaction Tracking
No
Internal HR
No
Interview Management
No
Job Board Posting
No
Job Requisition
No
Onboarding
No
Recruiting Firms
No
Reference Checking
No
Resume Parsing
No
Self Service Portal
No