Average Ratings 0 Ratings
Average Ratings 0 Ratings
Description
Our DEEP.assist product is designed specifically for customer support and IT service management. Most operational processes are initiated through a tailored message, which DEEP.assist interprets to extract essential information. For communication methods such as email or fax, we can implement fully automated processes, achieving automation rates of up to 100%. In contrast, for direct interaction channels like phone calls or live chats, DEEP.assist provides real-time assistance to agents. Essentially, we comprehend ALL customer inquiries—regardless of their complexity—across EVERY communication channel. This capability enables us to lower the overall costs of customer interactions within your organization by 30% to 50%. Do you have any inquiries? We significantly enhance key performance indicators in customer support by accurately interpreting the content of each customer message, irrespective of the medium or phrasing used. Our impact on your most critical metrics is substantial. Moreover, grasping the nuances of customer communication opens up a vast array of opportunities for improvement and innovation.
Description
Leverage robust analytics from your user behavior API to gain insights into customer interactions and enhance their experiences. Swiftly address challenges with detailed high-cardinality API logs that allow for in-depth analysis based on API parameters, body fields, customer characteristics, and additional factors. Achieve a comprehensive understanding of the users engaging with your APIs, their usage patterns, and the data payloads they transmit. Identify critical points where users disengage within your conversion funnel and learn how to refine your product strategy accordingly. Automatically notify customers who are nearing rate limits, utilizing deprecated APIs, and exhibiting other significant behaviors. Gain insights into how developers are integrating your APIs and track essential funnel metrics such as activation rates and Time to First Hello World (TTFHW). Segment developers by demographic information and marketing attribution SDKs to uncover strategies that will enhance your key performance indicators, ensuring that you concentrate on the activities that drive the most impact while continuously adapting your approach based on analytics. By monitoring these elements, you can foster a more effective relationship with your API users and encourage sustained engagement.
API Access
Has API
No
API Access
Has API
Yes
Integrations
Asana
No
Choreo
No
Dropbox
No
Zoho Directory
No
Pricing Details
No price information available.
Free Trial
No
Free Version
No
Pricing Details
$85 per month
Free Trial
Yes
Free Version
Yes
Deployment
Web-Based
No
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
Yes
Mac
No
Linux
No
Chromebook
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Customer Support
Business Hours
Yes
Live Rep (24/7)
No
Online Support
Yes
Customer Support
Business Hours
Yes
Live Rep (24/7)
No
Online Support
Yes
Types of Training
Training Docs
Yes
Webinars
No
Live Training (Online)
No
In Person
Yes
Types of Training
Training Docs
Yes
Webinars
No
Live Training (Online)
Yes
In Person
No
Vendor Details
Company Name
DeepSearch
Country
Austria
Website
www.deepsearch.at/product/
Vendor Details
Company Name
Moesif
Founded
2017
Country
United States
Website
www.moesif.com
Product Features
Customer Service
Alerts / Escalation
No
Appointment Management
No
Call Center Management
No
Email Management
No
Knowledge Base
Yes
Live Chat
No
Performance Metrics
No
Queue Management
No
Self Service Portal
No
Social Media Integration
No
Surveys & Feedback
No
Virtual Assistant
No
Workflow Management
No
Data Analysis
Data Discovery
No
Data Visualization
No
High Volume Processing
No
Predictive Analytics
No
Regression Analysis
No
Sentiment Analysis
No
Statistical Modeling
No
Text Analytics
Yes
Product Features
API Management
API Design
No
API Lifecycle Management
No
Access Control
No
Analytics
No
Dashboard
No
Developer Portal
No
Testing Management
No
Threat Protection
No
Traffic Control
No
Version Control
No