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support

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Average Ratings 0 Ratings

Total
ease
features
design
support

No User Reviews. Be the first to provide a review:

Write a Review

Description

Our DEEP.assist product is designed specifically for customer support and IT service management. Most operational processes are initiated through a tailored message, which DEEP.assist interprets to extract essential information. For communication methods such as email or fax, we can implement fully automated processes, achieving automation rates of up to 100%. In contrast, for direct interaction channels like phone calls or live chats, DEEP.assist provides real-time assistance to agents. Essentially, we comprehend ALL customer inquiries—regardless of their complexity—across EVERY communication channel. This capability enables us to lower the overall costs of customer interactions within your organization by 30% to 50%. Do you have any inquiries? We significantly enhance key performance indicators in customer support by accurately interpreting the content of each customer message, irrespective of the medium or phrasing used. Our impact on your most critical metrics is substantial. Moreover, grasping the nuances of customer communication opens up a vast array of opportunities for improvement and innovation.

Description

Leverage robust analytics from your user behavior API to gain insights into customer interactions and enhance their experiences. Swiftly address challenges with detailed high-cardinality API logs that allow for in-depth analysis based on API parameters, body fields, customer characteristics, and additional factors. Achieve a comprehensive understanding of the users engaging with your APIs, their usage patterns, and the data payloads they transmit. Identify critical points where users disengage within your conversion funnel and learn how to refine your product strategy accordingly. Automatically notify customers who are nearing rate limits, utilizing deprecated APIs, and exhibiting other significant behaviors. Gain insights into how developers are integrating your APIs and track essential funnel metrics such as activation rates and Time to First Hello World (TTFHW). Segment developers by demographic information and marketing attribution SDKs to uncover strategies that will enhance your key performance indicators, ensuring that you concentrate on the activities that drive the most impact while continuously adapting your approach based on analytics. By monitoring these elements, you can foster a more effective relationship with your API users and encourage sustained engagement.

API Access

Has API No 

API Access

Has API Yes 

Screenshots View All

Screenshots View All

Integrations

Asana No 
Choreo No 
Dropbox No 
Zoho Directory No 

Integrations

Asana Yes 
Choreo Yes 
Dropbox Yes 
Zoho Directory Yes 

Pricing Details

No price information available.
Free Trial No 
Free Version No 

Pricing Details

$85 per month
Free Trial Yes 
Free Version Yes 

Deployment

Web-Based No 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows Yes 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support Yes 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support Yes 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) No 
In Person Yes 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) Yes 
In Person No 

Vendor Details

Company Name

DeepSearch

Country

Austria

Website

www.deepsearch.at/product/

Vendor Details

Company Name

Moesif

Founded

2017

Country

United States

Website

www.moesif.com

Product Features

Customer Service

Alerts / Escalation No 
Appointment Management No 
Call Center Management No 
Email Management No 
Knowledge Base Yes 
Live Chat No 
Performance Metrics No 
Queue Management No 
Self Service Portal No 
Social Media Integration No 
Surveys & Feedback No 
Virtual Assistant No 
Workflow Management No 

Data Analysis

Data Discovery No 
Data Visualization No 
High Volume Processing No 
Predictive Analytics No 
Regression Analysis No 
Sentiment Analysis No 
Statistical Modeling No 
Text Analytics Yes 

Product Features

API Management

API Design No 
API Lifecycle Management No 
Access Control No 
Analytics No 
Dashboard No 
Developer Portal No 
Testing Management No 
Threat Protection No 
Traffic Control No 
Version Control No 

Alternatives

Alternatives

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