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ease
features
design
support

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Average Ratings 0 Ratings

Total
ease
features
design
support

No User Reviews. Be the first to provide a review:

Write a Review

Description

Our DEEP.assist product is designed specifically for customer support and IT service management. Most operational processes are initiated through a tailored message, which DEEP.assist interprets to extract essential information. For communication methods such as email or fax, we can implement fully automated processes, achieving automation rates of up to 100%. In contrast, for direct interaction channels like phone calls or live chats, DEEP.assist provides real-time assistance to agents. Essentially, we comprehend ALL customer inquiries—regardless of their complexity—across EVERY communication channel. This capability enables us to lower the overall costs of customer interactions within your organization by 30% to 50%. Do you have any inquiries? We significantly enhance key performance indicators in customer support by accurately interpreting the content of each customer message, irrespective of the medium or phrasing used. Our impact on your most critical metrics is substantial. Moreover, grasping the nuances of customer communication opens up a vast array of opportunities for improvement and innovation.

Description

Faros AI combines all your operational data from multiple sources and enhances them with machine learning signals. The Faros AI Engineering Operations Platform allows you to harness this data so you can accelerate productivity, and better manager your engineering operations. With Faros AI, engineering leaders can scale their operations in a more data-informed way — using data to identify bottlenecks, measure progress towards organizational goals, better support teams with the right resources, and accurately assess the impact of interventions over time. DORA Metrics come standard in Faros AI, and the platform is extensible to allow organizations to build their own custom dashboards and metrics so they can get deep insights into their engineering operations and take intelligent action in a data-driven manner. Leading organizations including Box, Coursera, GoFundMe, Astronomer, Salesforce, etc. trust Faros AI as their engops platform of choice.

API Access

Has API No 

API Access

Has API Yes 

Screenshots View All

Screenshots View All

Integrations

AWS CodeDeploy No 
Amazon EC2 No 
Asana No 
Bitbucket No 
Buildkite No 
CircleCI No 
Datadog No 
GitHub No 
GitLab No 
Google Calendar No 
Harness No 
Jenkins No 
Jira No 
PagerDuty No 
Pipedream No 
Shortcut No 
SonarQube Cloud No 
SonarQube Server No 
Travis CI No 
Zendesk No 

Integrations

AWS CodeDeploy Yes 
Amazon EC2 Yes 
Asana Yes 
Bitbucket Yes 
Buildkite Yes 
CircleCI Yes 
Datadog Yes 
GitHub Yes 
GitLab Yes 
Google Calendar Yes 
Harness Yes 
Jenkins Yes 
Jira Yes 
PagerDuty Yes 
Pipedream Yes 
Shortcut Yes 
SonarQube Cloud Yes 
SonarQube Server Yes 
Travis CI Yes 
Zendesk Yes 

Pricing Details

No price information available.
Free Trial No 
Free Version No 

Pricing Details

FREE Open-source version
SaaS options starting at $15/user/month
Free Trial Yes 
Free Version Yes 

Deployment

Web-Based No 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows Yes 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac Yes 
Linux Yes 
Chromebook No 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support Yes 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support Yes 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) No 
In Person Yes 

Types of Training

Training Docs Yes 
Webinars Yes 
Live Training (Online) Yes 
In Person No 

Vendor Details

Company Name

DeepSearch

Country

Austria

Website

www.deepsearch.at/product/

Vendor Details

Company Name

Faros AI

Founded

2019

Country

United States

Website

www.faros.ai/

Product Features

Customer Service

Alerts / Escalation No 
Appointment Management No 
Call Center Management No 
Email Management No 
Knowledge Base Yes 
Live Chat No 
Performance Metrics No 
Queue Management No 
Self Service Portal No 
Social Media Integration No 
Surveys & Feedback No 
Virtual Assistant No 
Workflow Management No 

Data Analysis

Data Discovery No 
Data Visualization No 
High Volume Processing No 
Predictive Analytics No 
Regression Analysis No 
Sentiment Analysis No 
Statistical Modeling No 
Text Analytics Yes 

Product Features

Agile Project Management Tools

Backlog Management Yes 
Feedback Management No 
Gantt/Timeline View Yes 
Kanban Board No 
Prioritization Yes 
Request Management No 
Resource Management Yes 
Retrospectives Management No 
Status Tracking No 
Supports Scrum No 
Team Management Yes 
Template Management No 
Workflow Management Yes 

Data Analysis

Data Discovery Yes 
Data Visualization Yes 
High Volume Processing No 
Predictive Analytics No 
Regression Analysis No 
Sentiment Analysis No 
Statistical Modeling No 
Text Analytics No 

DevOps

Approval Workflow No 
Dashboard Yes 
KPIs Yes 
Policy Management No 
Portfolio Management Yes 
Prioritization Yes 
Release Management Yes 
Timeline Management Yes 
Troubleshooting Reports Yes 

Project Portfolio Management

Budget Management No 
Collaboration Yes 
Dashboard Yes 
Issue Management Yes 
Milestone Tracking Yes 
Portfolio Management Yes 
Project Planning Yes 
Requirements Management Yes 
Resource Management Yes 
Status Tracking No 
Task Management Yes 
Time & Expense Tracking No 

Alternatives

Alternatives

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