Average Ratings 0 Ratings

Total
ease
features
design
support

No User Reviews. Be the first to provide a review:

Write a Review

Average Ratings 0 Ratings

Total
ease
features
design
support

No User Reviews. Be the first to provide a review:

Write a Review

Description

Our data center operations teams are unparalleled, ready to compete with the best in the industry. Collaborating closely with our technicians guarantees a stable and adaptable environment tailored to your infrastructure's future needs. Our team of seasoned engineers possesses a variety of essential certifications, ranging from PMP and ITIL to vendor-specific qualifications such as Cisco CCNA and Alcatel Lucent SRC, as well as certifications in data center and structured cabling like BICSI, CDCMP, and CDCBP. As experts in infrastructure and networking, Cyxtera provides comprehensive design-build solutions through our skilled professionals, all recognized for maintaining high industry standards such as BICSI and RCDD. We offer a full suite of services, including architectural design, engineering, and implementation, ensuring a seamless experience from start to finish. Our ability to minimize downtime stems from our effective troubleshooting processes, which rely on meticulously routed, labeled, documented, and tested cabling systems. Additionally, we offer secure cabinets that can accommodate critical IT loads ranging from two to eight kilowatts, providing customized solutions that ensure easy access to various networks and services while meeting your specific requirements. This commitment to excellence positions us as a leader in the data center sector, ready to support your evolving infrastructure needs.

Description

For enterprises and contact centers operating in sectors that demand strict adherence to legal and regulatory standards, it is essential to capture and document interactions and transactions to uphold accountability. The Alcatel-Lucent OmniPCX RECORD Suite serves as a comprehensive web-based solution that facilitates the recording, monitoring, and assessment of employee-customer communications. This functionality is especially vital within industries such as financial services, utilities, healthcare, education, hospitality, and public safety. By seamlessly incorporating call recording and monitoring into your current telephony systems, the OmniPCX RECORD Suite offers a flexible, scalable, and cost-effective solution. Furthermore, supervisors can analyze recorded conversations alongside agents and leverage the built-in quality monitoring module to evaluate agent effectiveness. This tool allows for the recording of both voice and online interactions, paving the way for enhancements in the quality of future customer engagements by pinpointing areas where coaching can be beneficial. Ultimately, using such a system can lead to improved service delivery and customer satisfaction.

API Access

Has API No 

API Access

Has API No 

Screenshots View All

Screenshots View All

Integrations

GlobalDots Yes 
OmniPCX Enterprise Communication Server No 

Integrations

GlobalDots No 
OmniPCX Enterprise Communication Server Yes 

Pricing Details

No price information available.
Free Trial No 
Free Version No 

Pricing Details

No price information available.
Free Trial No 
Free Version No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support Yes 

Customer Support

Business Hours Yes 
Live Rep (24/7) Yes 
Online Support Yes 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) No 
In Person No 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) No 
In Person Yes 

Vendor Details

Company Name

Cyxtera Technologies

Founded

2017

Country

United States

Website

www.cyxtera.com/colocation-services

Vendor Details

Company Name

Alcatel-Lucent

Founded

2014

Country

France

Website

www.al-enterprise.com/en/products/applications/omnipcx-record-suite

Product Features

Product Features

Call Recording

Archiving No 
Call Sharing No 
Distributed Call Recording No 
Event Triggered Recording No 
File Transfer No 
Instant Retrieval No 
On-Demand Recording No 
Recording Bookmarking No 
Scheduled Recording No 
Screen Activity Recording No 
Video Call Recording No 

Alternatives

Alternatives

ALE Connect Reviews

ALE Connect

Alcatel-Lucent
Ucopia Reviews

Ucopia

Alcatel-Lucent
Ucopia Reviews

Ucopia

Alcatel-Lucent
Aspect Quality Reviews

Aspect Quality

Aspect, an Alvaria Brand