Average Ratings 0 Ratings
Average Ratings 0 Ratings
Description
Our data center operations teams are unparalleled, ready to compete with the best in the industry. Collaborating closely with our technicians guarantees a stable and adaptable environment tailored to your infrastructure's future needs. Our team of seasoned engineers possesses a variety of essential certifications, ranging from PMP and ITIL to vendor-specific qualifications such as Cisco CCNA and Alcatel Lucent SRC, as well as certifications in data center and structured cabling like BICSI, CDCMP, and CDCBP. As experts in infrastructure and networking, Cyxtera provides comprehensive design-build solutions through our skilled professionals, all recognized for maintaining high industry standards such as BICSI and RCDD. We offer a full suite of services, including architectural design, engineering, and implementation, ensuring a seamless experience from start to finish. Our ability to minimize downtime stems from our effective troubleshooting processes, which rely on meticulously routed, labeled, documented, and tested cabling systems. Additionally, we offer secure cabinets that can accommodate critical IT loads ranging from two to eight kilowatts, providing customized solutions that ensure easy access to various networks and services while meeting your specific requirements. This commitment to excellence positions us as a leader in the data center sector, ready to support your evolving infrastructure needs.
Description
For enterprises and contact centers operating in sectors that demand strict adherence to legal and regulatory standards, it is essential to capture and document interactions and transactions to uphold accountability. The Alcatel-Lucent OmniPCX RECORD Suite serves as a comprehensive web-based solution that facilitates the recording, monitoring, and assessment of employee-customer communications. This functionality is especially vital within industries such as financial services, utilities, healthcare, education, hospitality, and public safety. By seamlessly incorporating call recording and monitoring into your current telephony systems, the OmniPCX RECORD Suite offers a flexible, scalable, and cost-effective solution. Furthermore, supervisors can analyze recorded conversations alongside agents and leverage the built-in quality monitoring module to evaluate agent effectiveness. This tool allows for the recording of both voice and online interactions, paving the way for enhancements in the quality of future customer engagements by pinpointing areas where coaching can be beneficial. Ultimately, using such a system can lead to improved service delivery and customer satisfaction.
API Access
Has API
No
API Access
Has API
No
Pricing Details
No price information available.
Free Trial
No
Free Version
No
Pricing Details
No price information available.
Free Trial
No
Free Version
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Customer Support
Business Hours
Yes
Live Rep (24/7)
No
Online Support
Yes
Customer Support
Business Hours
Yes
Live Rep (24/7)
Yes
Online Support
Yes
Types of Training
Training Docs
Yes
Webinars
No
Live Training (Online)
No
In Person
No
Types of Training
Training Docs
Yes
Webinars
No
Live Training (Online)
No
In Person
Yes
Vendor Details
Company Name
Cyxtera Technologies
Founded
2017
Country
United States
Website
www.cyxtera.com/colocation-services
Vendor Details
Company Name
Alcatel-Lucent
Founded
2014
Country
France
Website
www.al-enterprise.com/en/products/applications/omnipcx-record-suite
Product Features
Product Features
Call Recording
Archiving
No
Call Sharing
No
Distributed Call Recording
No
Event Triggered Recording
No
File Transfer
No
Instant Retrieval
No
On-Demand Recording
No
Recording Bookmarking
No
Scheduled Recording
No
Screen Activity Recording
No
Video Call Recording
No