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Average Ratings 0 Ratings

Total
ease
features
design
support

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Write a Review

Description

Cyferd is revolutionizing digital transformation with a platform designed for tech leaders and innovators. Built to empower businesses without the need for coding, Cyferd enables the rapid development of scalable, secure cloud applications, putting the power of digital transformation directly in your hands. Our platform thrives on innovation, offering a flexible cloud infrastructure that adapts to your unique business needs. Whether you're developing custom workflows or deploying applications at speed, Cyferd allows you to push the boundaries of what's possible. With AI-driven automation at its core, Cyferd’s Neural Genesis AI optimizes processes, automates tasks, and enhances data analysis, freeing you to focus on the big picture—driving technological advancements. Our platform integrates seamlessly with your existing tech stack, ensuring that your data flows effortlessly across systems, breaking down barriers and fueling informed decisions. For those who are passionate about technology and its potential, Cyferd offers a transformative approach to business innovation—automate intelligently, integrate effortlessly, and innovate without limits.

Description

Pointel Configuration Management Solution is a thin-client application that gives you complete control over your Genesys environment. CMS immediately highlights any changes made to your Genesys configuration environment. It also includes a Genesys audit, import/export and snapshot/restore capabilities, as well as alerting capabilities. Pointel CMS automatically captures all changes in your contact center and presents the information graphically to help you quickly and easily understand any changes to your Genesys Configuration Management Environment. It is important to understand what changes have been made in your Genesys environment, and by whom. CMS audit reports include detailed information such as the name of the user that made the change, the date/time of the change, and both the current value and the previous value. It can also restore individual parameter/KVP levels changes or the entire application back at a given time.

API Access

Has API No 

API Access

Has API No 

Screenshots View All

Screenshots View All

Integrations

Docusign Yes 
Genesys Cloud CX No 
Microsoft 365 Yes 
Pointel DCCM No 
Qlik Sense Yes 

Integrations

Docusign No 
Genesys Cloud CX Yes 
Microsoft 365 No 
Pointel DCCM Yes 
Qlik Sense No 

Pricing Details

No price information available.
Free Trial No 
Free Version No 

Pricing Details

No price information available.
Free Trial No 
Free Version No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App Yes 
iPad App Yes 
Android App Yes 
Windows No 
Mac Yes 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support Yes 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support Yes 

Types of Training

Training Docs No 
Webinars No 
Live Training (Online) Yes 
In Person No 

Types of Training

Training Docs No 
Webinars No 
Live Training (Online) Yes 
In Person No 

Vendor Details

Company Name

Cyferd

Founded

2021

Country

United States

Website

cyferd.com

Vendor Details

Company Name

Pointel

Founded

1999

Country

United States

Website

www.pointel.com/solutions/cms/

Product Features

No-Code Development

AI-Assisted Development Yes 
Business Process Automation No 
Collaborative Development No 
Data Aggregation and Publishing No 
Deployment Management Yes 
Drag & Drop Yes 
Integrations Management No 
Iteration Management No 
Performance Monitoring No 
Requirements Management No 
Templates No 
Visual Modeling Yes 
Web / Mobile App Development No 
Workflow Management Yes 

Product Features

Change Management

Approval Workflow No 
Audit Trail No 
Automated Notifications No 
Change Calendar No 
Change Planning No 
Compliance Management No 
Prioritization No 
Release Management No 
Task Management No 
Tracking & Reporting No 
Training Management No 

CMDB

Change Management No 
Configuration Management No 
Data Visualization Yes 
Device Auto Discovery No 
IT Asset Management No 
Impact Management No 
License Management No 
Performance Management No 
Relationship Mapping No 

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