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features
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Description

Cyberscience is an international software company that offers Cyberquery, a Business Intelligence suite. Cyberquery is available in both SaaS as well as traditional licensing models. Cyberquery's most valuable features include an intuitive UI, analytics, drills, data visualizations, dashboards and automated content distribution. Cyberscience is different from other vendors in the BI market by offering live phone support and email support. The support team averages 15 years of industry experience. Cyberscience's support team responds to customer queries within minutes. They also score highly in satisfaction surveys.

Description

Miuros transforms your data into practical insights using AI-driven analytics, quality assurance, and automation tailored for expanding customer service teams across the globe. With a treasure trove of customer service data at your disposal, we are here to help you extract its full potential. The Miuros Intelligence Suite enables you to quickly address complex inquiries, enhance customer experiences, and boost operational efficiency. Our adaptable dashboards empower managers to make informed, fair decisions independently based on data. Additionally, our quality assurance solution focuses on providing agents with opportunities for growth and improvement. For more established customer service teams, we offer an AI-powered assistant that leverages machine learning to handle repetitive tasks, allowing your team to focus on higher-level issues. Furthermore, our customer service data suite seamlessly integrates with platforms like Zendesk, Freshdesk, Salesforce Service Cloud, and Help Scout, ensuring you have comprehensive oversight of your customer service processes. We will handle the setup of your customer service data suite, eliminating the need for your IT department's involvement, so you can focus on what truly matters—enhancing service quality and customer satisfaction.

API Access

Has API No 

API Access

Has API No 

Screenshots View All

Screenshots View All

Integrations

Dixa No 
Freshdesk No 
Help Scout No 
Helpshift No 
Infor CloudSuite Industrial Enterprise Yes 
Intercom No 
Optimum Yes 
QAD Adaptive ERP Yes 
Salesforce Yes 
Salesforce Agentforce Service No 
Zendesk No 

Integrations

Dixa Yes 
Freshdesk Yes 
Help Scout Yes 
Helpshift Yes 
Infor CloudSuite Industrial Enterprise No 
Intercom Yes 
Optimum No 
QAD Adaptive ERP No 
Salesforce No 
Salesforce Agentforce Service Yes 
Zendesk Yes 

Pricing Details

No price information available.
Free Trial Yes 
Free Version No 

Pricing Details

€20 per month
Free Trial No 
Free Version No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows Yes 
Mac No 
Linux Yes 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support Yes 

Customer Support

Business Hours No 
Live Rep (24/7) No 
Online Support Yes 

Types of Training

Training Docs No 
Webinars Yes 
Live Training (Online) No 
In Person Yes 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) Yes 
In Person Yes 

Vendor Details

Company Name

Cyberscience Corporation

Founded

1977

Country

United States

Website

www.cyberscience.com

Vendor Details

Company Name

Miuros

Founded

2016

Country

France

Website

miuros.com

Product Features

Business Intelligence

Ad Hoc Reports Yes 
Benchmarking No 
Budgeting & Forecasting No 
Dashboard Yes 
Data Analysis Yes 
Key Performance Indicators Yes 
Natural Language Generation (NLG) No 
Performance Metrics No 
Predictive Analytics No 
Profitability Analysis No 
Strategic Planning No 
Trend / Problem Indicators No 
Visual Analytics Yes 

Dashboard

Annotations No 
Data Source Integrations Yes 
Functions / Calculations Yes 
Interactive Yes 
KPIs Yes 
OLAP No 
Private Dashboards Yes 
Public Dashboards No 
Scorecards Yes 
Themes No 
Visual Analytics Yes 
Widgets Yes 

Data Analysis

Data Discovery Yes 
Data Visualization Yes 
High Volume Processing Yes 
Predictive Analytics No 
Regression Analysis No 
Sentiment Analysis No 
Statistical Modeling No 
Text Analytics No 

Data Discovery

Contextual Search No 
Data Classification No 
Data Matching No 
False Positives Reduction No 
Self Service Data Preparation No 
Sensitive Data Identification No 
Visual Analytics Yes 

Data Mining

Data Extraction Yes 
Data Visualization Yes 
Fraud Detection No 
Linked Data Management No 
Machine Learning No 
Predictive Modeling No 
Semantic Search No 
Statistical Analysis No 
Text Mining No 

Data Visualization

Analytics Yes 
Content Management No 
Dashboard Creation Yes 
Filtered Views Yes 
OLAP No 
Relational Display No 
Simulation Models No 
Visual Discovery Yes 

ETL

Data Analysis Yes 
Data Filtering No 
Data Quality Control No 
Job Scheduling Yes 
Match & Merge No 
Metadata Management Yes 
Non-Relational Transformations No 
Version Control No 

Reporting

Customizable Dashboard Yes 
Data Source Connectors Yes 
Drag & Drop Yes 
Drill Down Yes 
Email Reports No 
Financial Reports Yes 
Forecasting Yes 
Marketing Reports Yes 
OLAP No 
Report Export Yes 
Sales Reports Yes 
Scheduled / Automated Reports Yes 

Product Features

Data Analysis

Data Discovery No 
Data Visualization Yes 
High Volume Processing No 
Predictive Analytics Yes 
Regression Analysis No 
Sentiment Analysis No 
Statistical Modeling No 
Text Analytics Yes 

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