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ease
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support

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Average Ratings 0 Ratings

Total
ease
features
design
support

No User Reviews. Be the first to provide a review:

Write a Review

Description

Currenex stands out as a leading provider of technology in the foreign exchange sector, delivering high-performance solutions and extensive liquidity pools for both anonymous and disclosed trade executions. Our clients benefit from a distinctive offering that allows them to access both disclosed and undisclosed liquidity seamlessly on a single interface. With numerous prominent liquidity sources linked to our platform, we serve as a top-tier provider of FX liquidity in the industry. Whether acting as a market maker or taker, Currenex is equipped to offer a variety of solutions that can enhance your competitive advantage. Additionally, we provide advanced technological, operational, and reporting solutions specifically tailored for Hedge Funds, enabling them to concentrate on their trading strategies without distraction. Financial institutions and brokers can also leverage Currenex’s white label technology, allowing them to personalize front-end interfaces to meet their specific needs, thereby enhancing user experience and operational efficiency. This combination of services positions Currenex as an essential partner for those looking to thrive in the dynamic FX marketplace.

Description

Our software empowers contact center operations personnel to independently modify Call Taker skills configurations, eliminating the need for assistance from other support teams that typically handle these adjustments. It includes features for real-time management, monitoring, and tracking of Call Taker availability. This system equips contact center operations with tools to respond effectively to sudden fluctuations in call volume and varying arrival patterns. Additionally, it supports the scheduling of recurring projects and initiatives in advance. The software also allows for temporary management of Call Taker "On-Phone" availability schedules, enabling operations to make immediate adjustments to skills configurations without requiring IT intervention. Furthermore, it automatically reverts any temporary changes made to the Call Taker skills configurations, ensuring that stability is maintained after adjustments are no longer necessary. This comprehensive approach enhances operational efficiency and responsiveness in a dynamic call center environment.

API Access

Has API No 

API Access

Has API No 

Screenshots View All

Screenshots View All

Integrations

Wyden Yes 
cXchange Yes 

Integrations

Wyden No 
cXchange No 

Pricing Details

No price information available.
Free Trial No 
Free Version No 

Pricing Details

No price information available.
Free Trial No 
Free Version No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows Yes 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support Yes 

Customer Support

Business Hours Yes 
Live Rep (24/7) Yes 
Online Support No 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) No 
In Person No 

Types of Training

Training Docs Yes 
Webinars Yes 
Live Training (Online) Yes 
In Person Yes 

Vendor Details

Company Name

Currenex

Founded

1999

Country

United States

Website

www.currenex.com

Vendor Details

Company Name

OpsTel Services

Founded

2010

Country

United States

Website

opstel.com

Product Features

Currency Exchange

Analytical Reporting Yes 
Client Management No 
Custom Account Statements No 
Data Backup Scheduling No 
For Money Exchanges No 
Margin Management No 
Market Data Access Yes 
Position Management No 
Real Time Currency Quotes No 
Real Time Tracking No 
Transaction Management Yes 

Product Features

Workforce Optimization (WFO)

Interaction Analytics No 
Liability Recording No 
Performance Management No 
Quality Management No 
Real-time Guidance No 
Reporting No 
Speech Analytics No 
Surveying No 
Workforce Management No 
eLearning No 

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