Average Ratings 0 Ratings
Average Ratings 0 Ratings
Description
Currenex stands out as a leading provider of technology in the foreign exchange sector, delivering high-performance solutions and extensive liquidity pools for both anonymous and disclosed trade executions. Our clients benefit from a distinctive offering that allows them to access both disclosed and undisclosed liquidity seamlessly on a single interface. With numerous prominent liquidity sources linked to our platform, we serve as a top-tier provider of FX liquidity in the industry. Whether acting as a market maker or taker, Currenex is equipped to offer a variety of solutions that can enhance your competitive advantage. Additionally, we provide advanced technological, operational, and reporting solutions specifically tailored for Hedge Funds, enabling them to concentrate on their trading strategies without distraction. Financial institutions and brokers can also leverage Currenex’s white label technology, allowing them to personalize front-end interfaces to meet their specific needs, thereby enhancing user experience and operational efficiency. This combination of services positions Currenex as an essential partner for those looking to thrive in the dynamic FX marketplace.
Description
Our software empowers contact center operations personnel to independently modify Call Taker skills configurations, eliminating the need for assistance from other support teams that typically handle these adjustments. It includes features for real-time management, monitoring, and tracking of Call Taker availability. This system equips contact center operations with tools to respond effectively to sudden fluctuations in call volume and varying arrival patterns. Additionally, it supports the scheduling of recurring projects and initiatives in advance. The software also allows for temporary management of Call Taker "On-Phone" availability schedules, enabling operations to make immediate adjustments to skills configurations without requiring IT intervention. Furthermore, it automatically reverts any temporary changes made to the Call Taker skills configurations, ensuring that stability is maintained after adjustments are no longer necessary. This comprehensive approach enhances operational efficiency and responsiveness in a dynamic call center environment.
API Access
Has API
No
API Access
Has API
No
Integrations
Wyden
No
cXchange
No
Pricing Details
No price information available.
Free Trial
No
Free Version
No
Pricing Details
No price information available.
Free Trial
No
Free Version
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
Yes
Mac
No
Linux
No
Chromebook
No
Customer Support
Business Hours
Yes
Live Rep (24/7)
No
Online Support
Yes
Customer Support
Business Hours
Yes
Live Rep (24/7)
Yes
Online Support
No
Types of Training
Training Docs
Yes
Webinars
No
Live Training (Online)
No
In Person
No
Types of Training
Training Docs
Yes
Webinars
Yes
Live Training (Online)
Yes
In Person
Yes
Vendor Details
Company Name
Currenex
Founded
1999
Country
United States
Website
www.currenex.com
Vendor Details
Company Name
OpsTel Services
Founded
2010
Country
United States
Website
opstel.com
Product Features
Currency Exchange
Analytical Reporting
Yes
Client Management
No
Custom Account Statements
No
Data Backup Scheduling
No
For Money Exchanges
No
Margin Management
No
Market Data Access
Yes
Position Management
No
Real Time Currency Quotes
No
Real Time Tracking
No
Transaction Management
Yes
Product Features
Workforce Optimization (WFO)
Interaction Analytics
No
Liability Recording
No
Performance Management
No
Quality Management
No
Real-time Guidance
No
Reporting
No
Speech Analytics
No
Surveying
No
Workforce Management
No
eLearning
No