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features
design
support

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Description

Software releases are difficult, expensive, and risky to maintain across multiple sites. Cruz Software Lifecycle Orchestrator reduces complexity by consolidating lifecycle management for bare, OS, PNF and VNF as well as VM. --Deploy core operating software and BIOS to physical and virtual environments. Manage updates as zero-touch, manual activities, scheduled tasks and automated upgrades. --Manage VNF/NS libraries, deployment records, as well as Virtual Infrastructure Managers. Use extensive libraries of network device configuration processes, compliance validation, and device backup and recovery routines to manage both physical and virtual network functions. --Maintain a central verified library of SW images for all branch/remote site software instances, to ensure configuration consistency. --Create target groups for bulk resource updates. --Site updates resource prep and restoration processes.

Description

Assyst empowers your workforce by ensuring they have access to the necessary technology, support, and expertise to maintain high productivity levels. With web and mobile accessibility to services and assistance available anytime, anywhere, and on any device, it provides a seamless user experience. The digital service management tools are specifically designed to facilitate large-scale remote work. By utilizing an intelligent service desk chatbot, you can alleviate over 30% of your support capacity. Assyst serves as a ready-to-use application for overseeing IT Services without the complications and costs typically associated with ITSM solutions like ServiceNow and BMC Remedy. It offers complete transparency, governance, and oversight of IT investments and the corresponding business value they yield. Additionally, you can manage assets and automate processes to enhance business value in an increasingly complex physical and virtual IT environment. The advanced ITOM technology simplifies the management of a dynamic portfolio of IT services, allowing companies to adapt swiftly to rapid changes. This makes Assyst an indispensable tool for organizations aiming to optimize their IT operations efficiently.

API Access

Has API Yes 

API Access

Has API No 

Screenshots View All

Screenshots View All

Integrations

Axonius No 
Cruz Fabric Controller Yes 
Cruz IoT Device Director Yes 
Cruz Operations Center (CruzOC) Yes 
Cruz RMM Yes 
Cruz Wireless Controller Yes 
CruzLog Yes 
CruzNow Yes 

Integrations

Axonius Yes 
Cruz Fabric Controller No 
Cruz IoT Device Director No 
Cruz Operations Center (CruzOC) No 
Cruz RMM No 
Cruz Wireless Controller No 
CruzLog No 
CruzNow No 

Pricing Details

$1350
Cruz has yearly subscriptions and perpetual licenses.
Free Trial Yes 
Free Version No 

Pricing Details

No price information available.
Free Trial No 
Free Version No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows Yes 
Mac No 
Linux Yes 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App Yes 
iPad App Yes 
Android App Yes 
Windows Yes 
Mac Yes 
Linux No 
Chromebook No 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support Yes 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support Yes 

Types of Training

Training Docs Yes 
Webinars Yes 
Live Training (Online) Yes 
In Person Yes 

Types of Training

Training Docs Yes 
Webinars Yes 
Live Training (Online) No 
In Person No 

Vendor Details

Company Name

Dorado Software

Founded

1999

Country

United States

Website

resources.doradosoftware.com/cruz-software-lifecycle-orchestrator

Vendor Details

Company Name

IFS assyst

Founded

1988

Country

United Kingdom

Website

assyst.ifs.com

Product Features

Data Center Management

Audit Trail Yes 
Behavior-Based Acceleration No 
Cross Reference System Yes 
Device Auto Discovery Yes 
Diagnostic Testing Yes 
Import / Export Data Yes 
JCL Management Yes 
Multi-Platform Yes 
Multi-User Yes 
Power Management No 
Sarbanes-Oxley Compliance Yes 

IT Management

Capacity Monitoring Yes 
Compliance Management Yes 
Event Logs Yes 
Hardware Inventory Yes 
IT Budgeting No 
License Management Yes 
Patch Management Yes 
Remote Access Yes 
Scheduling Yes 
Software Inventory Yes 
User Activity Monitoring Yes 

Product Features

Help Desk

Alerts / Escalation Yes 
Automated Routing Yes 
Community Forums Yes 
Customizable Branding Yes 
Document Storage Yes 
Email Integration Yes 
IT Asset Management Yes 
Incident Management Yes 
Interaction Tracking Yes 
Knowledge Base Yes 
Known Issue Management Yes 
Live Chat No 
Multi-Channel Communication Yes 
Multiple Brands / Products No 
Network Monitoring Yes 
Real-time Chat Yes 
Self Service Portal Yes 
Service Level Agreement (SLA) Management Yes 
Ticket Management Yes 

IT Asset Management

Asset Tracking Yes 
Audit Management No 
Compliance Management Yes 
Configuration Management No 
Contract/License Management Yes 
Cost Tracking Yes 
Depreciation Management Yes 
IT Service Management Yes 
Inventory Management Yes 
Maintenance Management Yes 
Procurement Management No 
Requisition Management No 
Supplier Management Yes 

ITSM

Asset Tracking Yes 
Availability Management Yes 
Change Management Yes 
Configuration Management Yes 
Contract/License Management Yes 
Dashboard Yes 
Incident Management Yes 
Problem Management Yes 
Project Management Yes 
Release & Deployment Management Yes 
Self Service Portal Yes 

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