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Average Ratings 0 Ratings

Total
ease
features
design
support

No User Reviews. Be the first to provide a review:

Write a Review

Description

Creovai offers innovative solutions for contact center leaders by leveraging AI to enhance conversation intelligence and provide real-time support for agents. The platform meticulously examines all customer interactions, offering immediate guidance to agents while generating valuable insights to elevate overall performance—all from one seamless interface. By evaluating every voice and digital communication according to your specified criteria, Creovai minimizes the time spent on manual quality assurance, granting your team a comprehensive understanding of both agent efficiency and customer satisfaction. With AI-driven predictive scoring models and preset insight categories, it addresses critical "what" and "why" questions surrounding customer dialogues, empowering you to make data-driven decisions in customer experience (CX). Furthermore, it facilitates automatic, real-time coaching for agents, tailored to conversation insights and customer intentions. By creating a continuous feedback loop, organizations can utilize insights from interactions to refine call scripts, enhance real-time support, and foster ongoing operational advancements, ultimately leading to improved customer interactions and satisfaction.

Description

A revolutionary conversation intelligence platform has arrived, designed to streamline your revenue organization while providing valuable insights from customer discussions. This tool empowers your sales teams to consistently exceed their quotas by harnessing intelligence from interactions across various communication channels, including calls, emails, and video meetings, all seamlessly integrated with your CRM. By utilizing conversation intelligence from leading experts in cloud voice solutions, you can enhance your sales pipeline, automate processes, and elevate your team's performance. Freeing representatives from monotonous tasks allows them to concentrate on closing deals effectively. By optimizing operations and removing unnecessary workflows, you ensure that the right information reaches the appropriate individuals at the ideal moment. Moreover, artificial intelligence (AI) identifies key moments within the buyer's journey, ensuring that no opportunity is overlooked for addressing and resolving potential issues. This innovative approach not only accelerates growth but also fosters a more agile and responsive sales environment.

API Access

Has API No 

API Access

Has API No 

Screenshots View All

Screenshots View All

Integrations

8x8 Yes 
Akitra Andromeda No 
Calltracks Yes 
Daktela Yes 
Deepgram Yes 
Five9 Yes 
Freshdesk Yes 
Genesys Cloud CX Yes 
IRIS Clarity Yes 
MiContact Center Business Yes 
Microsoft Dynamics 365 Yes 
NiCE CXone Mpower Yes 
Odigo Yes 
QEval Yes 
Red Box Yes 
RingCentral RingCX No 
TelXL Yes 
Twilio Yes 
UiPath Yes 
Zendesk Yes 

Integrations

8x8 No 
Akitra Andromeda Yes 
Calltracks No 
Daktela No 
Deepgram No 
Five9 No 
Freshdesk No 
Genesys Cloud CX No 
IRIS Clarity No 
MiContact Center Business No 
Microsoft Dynamics 365 No 
NiCE CXone Mpower No 
Odigo No 
QEval No 
Red Box No 
RingCentral RingCX Yes 
TelXL No 
Twilio No 
UiPath No 
Zendesk No 

Pricing Details

No price information available.
Free Trial No 
Free Version No 

Pricing Details

No price information available.
Free Trial No 
Free Version No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours No 
Live Rep (24/7) No 
Online Support Yes 

Customer Support

Business Hours No 
Live Rep (24/7) No 
Online Support Yes 

Types of Training

Training Docs Yes 
Webinars Yes 
Live Training (Online) No 
In Person No 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) No 
In Person No 

Vendor Details

Company Name

Creovai

Country

United States

Website

www.creovai.com

Vendor Details

Company Name

RingCentral

Founded

1999

Country

United States

Website

www.ringcentral.com/ringsense.html

Product Features

Conversation Intelligence

AI Insights No 
Account Health Alerts No 
Call Analytics No 
Call Recording No 
Call Recording Cloud Storage No 
Call Snippets No 
Call Transcription No 
Call/Meeting Sharing No 
Sales Coaching No 
Topic Tags No 
Topic-Based Analytics No 
Video Conferencing Analytics No 
Win/Loss Analysis No 

Revenue Intelligence

Actionable Insights No 
Alerts / Notifications No 
CRM Interactions No 
Call Scoring No 
Conversation Intelligence No 
Dashboard No 
Email/Message Interactions No 
Market Intelligence No 
Phone Call Interactions No 
Pipeline Visibility No 
Sales Coaching No 
Video Call Interactions No 

Speech Analytics

Automatic Transcription No 
Call Center Management No 
Call Recording No 
Customer Experience Management Yes 
Data Security No 
Natural Language Processing Yes 
Predictive Analytics Yes 
Self-Service Search No 
Sentiment Analysis No 
Surveys & Feedback No 

Product Features

Conversation Intelligence

AI Insights No 
Account Health Alerts No 
Call Analytics No 
Call Recording No 
Call Recording Cloud Storage No 
Call Snippets No 
Call Transcription No 
Call/Meeting Sharing No 
Sales Coaching No 
Topic Tags No 
Topic-Based Analytics No 
Video Conferencing Analytics No 
Win/Loss Analysis No 

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