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ease
features
design
support

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Write a Review

Description

Credgenics, a SaaS-based platform that serves 75+ lenders, offers innovative digital-first, AI/ML data-driven capabilities such as multi-channel communications, digital collections, calling, predictive dialers and litigation management. It also provides digital payments, field collections, dashboard, analytics, and digital payments. Credgenics has USD$2 billion NPA stage retail loan book values and USD$6 billion delinquent stage retail loans book values. It manages 22,000,000 retail loans and sends 50,000,000 digital communications each month. Our go-to platform for digital resolution and recovery results in: 20% Increase in Resolution Rates 80% Recovery on Delinquent Accounts 25% Increase in Collections 60% Improvement in Legal Process Efficiency 40% Increase in Productivity of Field Agents Collect 40% Lower 30% Reduced Time to Collect 5x Return on Investment

Description

In 2004, we launched Swordfish, a specialized software system designed for debt collection, aiming to enhance efficiency and profitability within the recovery sector at a reasonable cost. By merging the expertise of legal professionals and debt collection specialists with IT knowledge, we crafted an intuitive and accessible application that has become a preferred choice among industry players. Our commitment to leveraging technology to address our clients' challenges drives us to continually update Swordfish, incorporating increasing levels of automation and flexibility. Swordfish has gained recognition as a premier solution worldwide, celebrated for its sophisticated features, seamless integrations, adherence to legal standards, and scalability, positioning it as the preferred partner for debt collection firms not only in South Africa but also in nations like Lesotho, Namibia, Kenya, and Botswana. As we move forward, we aim to further enhance our offerings to meet the evolving needs of our clients in the ever-changing landscape of debt collection.

API Access

Has API Yes 

API Access

Has API No 

Screenshots View All

Screenshots View All

Integrations

Rectxt No 
Seagate CORTX No 
SourceWhale No 
TE Recruit No 

Integrations

Rectxt Yes 
Seagate CORTX Yes 
SourceWhale Yes 
TE Recruit Yes 

Pricing Details

CaaS: Success-based (Recovery percentage) based-depends on the account
SaaS: capex+storage costs+(subscription/logins)+usage based pricing
Free Trial No 
Free Version No 

Pricing Details

$35 per month
Free Trial No 
Free Version No 

Deployment

Web-Based Yes 
On-Premises Yes 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support Yes 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support Yes 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) Yes 
In Person Yes 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) No 
In Person No 

Vendor Details

Company Name

Credgenics

Founded

2019

Country

India

Website

www.credgenics.com

Vendor Details

Company Name

Swordfish Software

Founded

2004

Country

South Africa

Website

www.swordfish.co.za/

Product Features

Debt Collection

Agency Management Yes 
Auto Dialer Yes 
Automated Notices Yes 
Callback Scheduling No 
Client Management Yes 
Commission Management No 
Compliance Management Yes 
Contact Management Yes 
Credit Bureau Reporting No 
In-House Collections Yes 
Payment Plans No 
Transaction Management No 

Product Features

Debt Collection

Agency Management Yes 
Auto Dialer No 
Automated Notices Yes 
Callback Scheduling No 
Client Management Yes 
Commission Management No 
Compliance Management No 
Contact Management Yes 
Credit Bureau Reporting Yes 
In-House Collections Yes 
Payment Plans Yes 
Transaction Management Yes 

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