Average Ratings 1 Rating
Average Ratings 0 Ratings
Description
Digital banking options available online and via mobile devices are essential in enhancing customer experiences and reinforcing connections formed during in-branch visits. By utilizing Corillian® Online and Mobiliti™ from Fiserv, your institution can provide user-friendly features such as bill payments, money transfers, and a variety of other financial services within a streamlined ASP framework. These comprehensive and ready-to-implement solutions empower you to deliver efficient and affordable digital banking offerings. With built-in integrations, regular updates, and self-service capabilities, you can effortlessly meet and surpass customer demands while staying competitive in the rapidly changing digital landscape. Designed to boost profitability and foster digital engagement, both solutions cater to consumers who prioritize accessibility, rapidity, and user-friendliness. Fiserv is equipped with unparalleled resources and expertise, enabling you to implement these solutions with unprecedented flexibility to adapt to your operational needs. This adaptability will ultimately allow your institution to thrive in an increasingly digital financial environment.
Description
When customers seek genuine assistance, they prefer to connect with a real person. IQService serves as the solution for community banks and credit unions aiming to streamline, monitor, and record customer interactions from both the contact center and physical branches. This innovative toolbar operates in memory, allowing users to access all its features with just one or two clicks. Users consistently praise the software for its user-friendly interface. Designed to be non-intrusive during calls, it empowers contact center and branch staff to swiftly obtain answers to intricate customer inquiries. If you want an integrated view of customer balances, services, and their overall relationship, it is readily available on the toolbar without any clicks required. Furthermore, IQService enhances performance by offering seamless integration with core banking systems. Whether you utilize Fiserv, Jack Henry, FIS, Finastra, or other banking platforms, IQService connects with your core banking application, automating the call research process and ensuring that every inbound call is meticulously documented. This level of integration not only saves time but also significantly improves customer satisfaction.
API Access
Has API
No
API Access
Has API
No
Integrations
ALLDATA
Yes
ARGO
Yes
FIS Telephone Banking
No
Fusion Phoenix
No
Microsoft Outlook
No
Integrations
ALLDATA
No
ARGO
No
FIS Telephone Banking
Yes
Fusion Phoenix
Yes
Microsoft Outlook
Yes
Pricing Details
No price information available.
Free Trial
No
Free Version
No
Pricing Details
No price information available.
Free Trial
No
Free Version
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Customer Support
Business Hours
Yes
Live Rep (24/7)
No
Online Support
Yes
Customer Support
Business Hours
Yes
Live Rep (24/7)
No
Online Support
Yes
Types of Training
Training Docs
Yes
Webinars
Yes
Live Training (Online)
Yes
In Person
No
Types of Training
Training Docs
No
Webinars
No
Live Training (Online)
Yes
In Person
No
Vendor Details
Company Name
Fiserv
Founded
1984
Country
United States
Website
www.fiserv.com/en/solutions/customer-and-channel-management/online-banking-solutions/corillian-online.html
Vendor Details
Company Name
Quest Analytics
Founded
2001
Country
United States
Website
www.quest-analytics.com/iqservice-bank-crm-contact-center
Product Features
Online Banking
Brokerage
No
Cash Management
No
Chat / Messaging
Yes
Credit Card Management
No
Electronic Statements
No
Fraud Detection
No
Loan Management
No
Marketing Automation
Yes
Retail Banking
Yes
Single Sign On
Yes
Transaction Monitoring
No
Product Features
Call Center
Blended Call Center
No
Call Logging
No
Call Recording
No
Call Scripting
No
Campaign Management
No
Database
No
Escalation Management
No
IVR / Voice Recognition
No
Inbound Call Center
No
Manual Dialer
No
Outbound Call Center
No
Predictive Dialer
No
Progressive Dialer
No
Queue Management
No
Real-time Chat
No
Reporting/Analytics
No
Workforce Optimization (WFO)
Interaction Analytics
No
Liability Recording
No
Performance Management
No
Quality Management
No
Real-time Guidance
No
Reporting
No
Speech Analytics
No
Surveying
No
Workforce Management
No
eLearning
No