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features
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support

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Description

Microsoft has introduced Copilot Checkout and Brand Agents, innovative AI-enhanced commerce features aimed at streamlining the customer journey from exploration to purchase, allowing users to discover, evaluate, and finalize transactions within an AI chat without leaving the conversation, all while ensuring that merchants retain oversight of the sale and customer interactions. The Copilot Checkout feature integrates a seamless conversational shopping and payment process into the Microsoft Copilot AI platform, enabling customers to inquire about products, receive tailored recommendations, compare choices, and finalize purchases directly within the chat interface, eliminating the need for redirects and enhancing the user experience, with payment processing managed through established partners such as PayPal, Shopify, and Stripe. Additionally, Brand Agents serve as AI-driven shopping assistants that merchants can implement on their own websites, initially through platforms like Shopify and Microsoft Clarity, to offer personalized brand-centric conversational support, address customer inquiries in the brand’s unique tone, and assist visitors in navigating inventory and overcoming concerns. This combination of tools not only enhances the shopping experience but also empowers brands to maintain their identity and engage customers more effectively.

Description

We integrate dynamic checkout systems, smart routing, and local acquiring through our Merchant of Record model to provide the most economical solution for reaching international customers. As a leading partner for dynamic retail brands eager to engage with shoppers globally, Reach enhances sales on a worldwide scale. Our innovative Merchant of Record framework allows retailers to handle payment transactions from any location their customers may be situated. Additionally, Reach ensures uniformity in cross-border currency conversions with our Guaranteed FX solution, maintains partnerships with banks across the globe for local credit card processing, offers payment methods that consumers are familiar with, and delivers top-tier fraud detection and prevention services. By choosing Reach, retailers can effortlessly expand their market presence and enhance the shopping experience for their customers.

API Access

Has API No 

API Access

Has API No 

Screenshots View All

Screenshots View All

Integrations

Magento No 
Microsoft Clarity Yes 
Microsoft Copilot Yes 
PayPal Yes 
Salesforce No 
Shopify Yes 
Stripe Yes 
WooCommerce No 

Integrations

Magento Yes 
Microsoft Clarity No 
Microsoft Copilot No 
PayPal No 
Salesforce Yes 
Shopify No 
Stripe No 
WooCommerce Yes 

Pricing Details

No price information available.
Free Trial No 
Free Version No 

Pricing Details

2.75% + $0.30 per transaction
Free Trial No 
Free Version No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support Yes 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support Yes 

Types of Training

Training Docs Yes 
Webinars Yes 
Live Training (Online) Yes 
In Person No 

Types of Training

Training Docs No 
Webinars No 
Live Training (Online) Yes 
In Person No 

Vendor Details

Company Name

Microsoft

Founded

1975

Country

United States

Website

about.ads.microsoft.com/en/blog/post/january-2026/conversations-that-convert-copilot-checkout-and-brand-agents

Vendor Details

Company Name

Reach

Founded

2016

Country

Canada

Website

www.withreach.com

Product Features

Product Features

Payment Processing

ACH Check Transactions No 
Bitcoin Compatible No 
Debit Card Support No 
Gift Card Management No 
Mobile Payments No 
Online Payments No 
POS Transactions No 
Receipt Printing No 
Recurring Billing No 
Signature Capture No 

Alternatives

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