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Average Ratings 10 Ratings

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features
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support

Description

Convira is an innovative AI chatbot solution that transforms any website into a round-the-clock sales and support representative. By simply entering a website URL, Convira scans the site, trains an AI agent using its actual content, and can launch in approximately five minutes without the need for coding or manual FAQ creation. The AI efficiently addresses visitor inquiries in real-time, captures and qualifies leads, schedules appointments, and presents product or service information as interactive cards that include pricing details directly in the chat. It automatically updates as the website content evolves, supports over 95 languages, and can seamlessly transfer conversations to a human representative when necessary. A straightforward one-line embed allows for integration with platforms like WordPress, Wix, and Squarespace, with WordPress-specific features that auto-sync pages, posts, and FAQs. Additionally, businesses have the capability to import data from various sources such as Dropbox, Google Drive, Confluence, Zendesk, Intercom, and Crisp, while also being able to customize the AI's personality and collaborate through a shared dashboard that tracks leads and action requests. Convira is built on Cloudflare's cutting-edge edge network, which includes Workers, D1, and Vectorize, ensuring quick global response times for users. This comprehensive approach allows businesses to enhance their customer interaction and streamline their sales processes effectively.

Description

LiveChat is a robust customer service platform built to streamline communication for businesses. It unifies website chat, WhatsApp, Facebook Messenger, and Meta Suite into a single, high-efficiency dashboard, allowing teams to manage multi-channel support without increasing headcount. The platform focuses on operational efficiency through AI-powered features. The AI Copilot provides instant chat summaries, smart response suggestions, and grammar correction to maintain a professional tone. Technical features like "Sneak Peek" allow agents to see what users are typing in real-time before they hit send, significantly reducing Average Handle Time (AHT) and improving resolution speed. With a 5-minute setup and over 200 native integrations (including Shopify, WordPress, HubSpot, and Slack), LiveChat seamlessly integrates into any existing tech stack. For teams requiring custom workflows, it offers a robust API and webhooks. LiveChat provides the stability, security, and scalability needed to turn real-time conversations into measurable business growth.

API Access

Has API Yes 

API Access

Has API Yes 

Screenshots View All

Screenshots View All

Integrations

WordPress Yes 
9Spokes No 
AmeriCommerce No 
CS-Cart Free No 
Getscreen.me No 
GoDaddy Website Builder No 
Guru No 
Highrise No 
Joomla! No 
Kleene No 
Lift AI No 
Mindspun No 
Ontabee No 
OpenCart No 
Podio No 
ProProfs Knowledge Base No 
SITE123 No 
Sapling AI Writing Assistant No 
Wrike No 
tradeit No 

Integrations

WordPress Yes 
9Spokes Yes 
AmeriCommerce Yes 
CS-Cart Free Yes 
Getscreen.me Yes 
GoDaddy Website Builder Yes 
Guru Yes 
Highrise Yes 
Joomla! Yes 
Kleene Yes 
Lift AI Yes 
Mindspun Yes 
Ontabee Yes 
OpenCart Yes 
Podio Yes 
ProProfs Knowledge Base Yes 
SITE123 Yes 
Sapling AI Writing Assistant Yes 
Wrike Yes 
tradeit Yes 

Pricing Details

$5/month
Free Trial Yes 
Free Version No 

Pricing Details

$16.00 per agent per month
$33.00 Team plan per agent per month
$50.00 Business plan per agent per month
Free Trial Yes 
Free Version No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App Yes 
iPad App Yes 
Android App Yes 
Windows Yes 
Mac Yes 
Linux No 
Chromebook No 

Customer Support

Business Hours No 
Live Rep (24/7) No 
Online Support Yes 

Customer Support

Business Hours No 
Live Rep (24/7) Yes 
Online Support Yes 

Types of Training

Training Docs No 
Webinars No 
Live Training (Online) Yes 
In Person Yes 

Types of Training

Training Docs Yes 
Webinars Yes 
Live Training (Online) Yes 
In Person No 

Vendor Details

Company Name

Convira

Founded

2024

Country

India

Website

www.convira.chat/

Vendor Details

Company Name

LiveChat Software

Founded

2002

Country

United States

Website

www.livechat.com

Product Features

Chatbot

Call to Action No 
Context and Coherence No 
Human Takeover Yes 
Inline Media / Videos No 
Machine Learning Yes 
Natural Language Processing Yes 
Payment Integration No 
Prediction No 
Ready-made Templates No 
Reporting / Analytics No 
Sentiment Analysis No 
Social Media Integration No 

Product Features

Chatbot

Call to Action No 
Context and Coherence No 
Human Takeover No 
Inline Media / Videos No 
Machine Learning No 
Natural Language Processing Yes 
Payment Integration Yes 
Prediction No 
Ready-made Templates No 
Reporting / Analytics Yes 
Sentiment Analysis No 
Social Media Integration No 

CRM

Calendar/Reminder System No 
Call Logging No 
Document Storage No 
Email Marketing No 
Internal Chat Integration No 
Lead Scoring No 
Marketing Automation Integration No 
Mobile Access No 
Quotes / Proposals No 
Segmentation No 
Social Media Integration No 
Task Management No 
Territory Management No 

Customer Engagement

Analytics Yes 
Churn Management No 
Communication Management Yes 
Community Management No 
Content Syndication No 
Feedback Collection Yes 
Gamification No 
Live Chat Yes 
Video Content No 

Customer Service

Alerts / Escalation Yes 
Appointment Management No 
Call Center Management No 
Email Management No 
Knowledge Base Yes 
Live Chat Yes 
Performance Metrics No 
Queue Management No 
Self Service Portal Yes 
Social Media Integration No 
Surveys & Feedback Yes 
Virtual Assistant No 
Workflow Management No 

Help Desk

Alerts / Escalation Yes 
Automated Routing Yes 
Community Forums No 
Customizable Branding Yes 
Document Storage Yes 
Email Integration Yes 
IT Asset Management Yes 
Incident Management Yes 
Interaction Tracking Yes 
Knowledge Base Yes 
Known Issue Management No 
Live Chat Yes 
Multi-Channel Communication Yes 
Multiple Brands / Products Yes 
Network Monitoring Yes 
Real-time Chat Yes 
Self Service Portal Yes 
Service Level Agreement (SLA) Management Yes 
Ticket Management Yes 

Live Chat

Canned Responses Yes 
Customizable Branding Yes 
Geo Targeting Yes 
Offline Form Yes 
Proactive Chat Yes 
Screen Sharing Yes 
Third Party Integration Yes 
Transfers / Routing Yes 
Website Visitor Tracking Yes 

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