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Description
Controvo serves as a comprehensive Completion Management Platform specifically designed for the 3CX Phone System. This innovative platform equips 3CX resellers of all sizes—small, medium, and large—with efficient tools to streamline the management of their 3CX deployments. By offering backend automation, monitoring, backup capabilities, and other remote monitoring and management (RMM) tools, alongside user-friendly daily tech utilities, Controvo simplifies the everyday management tasks encountered by frontline technicians. As a result, it provides a robust all-in-one solution tailored to meet the needs of the 3CX Partner community, enhancing operational efficiency and support. Additionally, the platform's integration of various functionalities ensures that resellers can focus more on their clients and less on administrative burdens.
Description
SuperIT is an autonomous AI support agent designed to help IT teams and MSPs resolve tickets instead of simply triaging or summarizing them. The platform installs a specialized RMM agent across devices and combines real-time telemetry with cloud integrations to build a live digital twin of the customer environment. It then compares the current state of systems against learned standards, historical ticket patterns, knowledge base content, and reusable skills to determine how issues should be fixed. SuperIT can act through approved integrations to investigate problems, run diagnostics, resolve incidents, follow up with users, update PSA records, and escalate with full context when human judgment is needed. It connects with tools such as ConnectWise, Autotask, HaloPSA, Microsoft 365, Entra ID, Intune, Defender, Datto, Veeam, NinjaOne, SentinelOne, CrowdStrike, Okta, Google Workspace, and many others. The platform is built with safety controls including read-only pilot modes, permission mirroring, approval workflows, allowlists, blocklists, tenant isolation, end-to-end encryption, and full audit trails. SuperIT is designed to keep humans in control while automating routine support work and improving response consistency. Its learning loop improves the digital twin, support skills, and agent performance after each resolution. SuperIT enables MSPs and internal IT departments to deliver white-glove support around the clock while freeing engineers to focus on higher-value work.
API Access
Has API
No
API Access
Has API
No
Screenshots View All
No images available
Screenshots View All
No images available
Integrations
3CX
Yes
Autotask PSA
No
Cisco Meraki
No
ConnectWise PSA
No
ConnectWise RMM
No
CrowdStrike Falcon
No
Datto RMM
No
Fortinet
No
HaloPSA
No
Microsoft 365
No
Integrations
3CX
No
Autotask PSA
Yes
Cisco Meraki
Yes
ConnectWise PSA
Yes
ConnectWise RMM
Yes
CrowdStrike Falcon
Yes
Datto RMM
Yes
Fortinet
Yes
HaloPSA
Yes
Microsoft 365
Yes
Pricing Details
$1.25/SC/month with vol discou
Free Trial
No
Free Version
No
Pricing Details
$595/month
Free Trial
No
Free Version
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Customer Support
Business Hours
Yes
Live Rep (24/7)
No
Online Support
Yes
Customer Support
Business Hours
No
Live Rep (24/7)
No
Online Support
Yes
Types of Training
Training Docs
Yes
Webinars
No
Live Training (Online)
Yes
In Person
No
Types of Training
Training Docs
Yes
Webinars
No
Live Training (Online)
No
In Person
No
Vendor Details
Company Name
Controvo, LLC
Founded
2023
Country
United States
Website
www.controvo.com
Vendor Details
Company Name
SuperIT
Founded
2025
Country
Australia
Website
superit.ai/
Product Features
RMM
Deployment Management
No
For MSPs
No
IT Asset Management
No
Mobile Access
No
Network Monitoring
No
Patch Management
No
Real-time Alerts
No
Remediation Management
No
Product Features
IT Service
Contract Management
No
IT Asset Management
No
Incident Management
No
Knowledge Management
No
Release Management
No
Self Service Portal
No
Service Catalog
No
Service Reporting
No
Ticket Management
No
MSP
Backup Management
No
Billing & Invoicing
No
CRM
No
Dashboard
No
Help Desk
No
Issue Management
No
Live Chat
No
Patch Management
No
Privileged Access Management (PAM)
No
Project Management
No
Remote Access
No
Remote Systems Monitoring
No
Scheduling
No
RMM
Deployment Management
No
For MSPs
No
IT Asset Management
No
Mobile Access
No
Network Monitoring
No
Patch Management
No
Real-time Alerts
No
Remediation Management
No
Service Desk
CMDB
No
Change Management
No
IT Asset Management
No
Incident Management
No
Knowledge Base
No
Mobile Access
No
Procurement Management
No
Remote Control
No
SLA Management
No
Self Service Portal
No
