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Average Ratings 0 Ratings

Total
ease
features
design
support

No User Reviews. Be the first to provide a review:

Write a Review

Description

The returns process in B2B wholesale, distribution, and manufacturing sectors has turned chaotic due to the reliance on PDF forms, email communications, and manual data entry. To alleviate this congestion in shipping documentation, it's essential to equip your shipping and receiving teams with up-to-the-minute information on anticipated returns throughout the day. Customers can conveniently manage their returns through your website, mobile app, or a link provided to them. With real-time integrations, they will have access to precise pricing and historical purchase order details at their fingertips. The Return Merchandise Authorization (RMA) is generated in your ERP system, incorporating business logic to ensure accurate assessments of warehouse returns, freight charges, and restocking fees. This user-friendly portal keeps customers informed with live updates on the status of their returns, benefiting customer service and warehouse personnel alike. By streamlining the returns experience, your customers enjoy a hassle-free process accompanied by timely status notifications, leading to increased satisfaction and loyalty. Moreover, this efficient system not only enhances operational productivity but also fosters stronger relationships with your clients.

Description

Keystone represents the inaugural operating system designed exclusively for B2B ecommerce brands engaged in wholesale transactions. Currently, many wholesale teams find themselves struggling to integrate various disparate tools for lead generation, customer relationship management, order processing, and accounts receivable, which often leads to stalled deals, overlooked orders, and delayed cash flow. By consolidating the entire lead-to-cash process into a unified platform that is seamlessly built on Shopify, Keystone effectively bridges these gaps. Rather than compelling brands to patch together individual solutions like Elastic, RepSpark, or NuOrder — each addressing merely a fragment of the wholesale process — Keystone provides a comprehensive system that tracks a buyer's journey from initial inquiry to the completion of payment. This integration results in reduced manual labor, minimizes the risk of missed transitions between sales and operations, and enhances transparency regarding the factors that contribute to revenue generation. With Keystone, businesses can streamline their operations and focus on growth.

API Access

Has API No 

API Access

Has API No 

Screenshots View All

Screenshots View All

No images available

Integrations

Acumatica Cloud ERP Yes 
EasyPost Yes 
MyGlue Yes 
Network Glue Yes 
Oracle Fusion Cloud ERP Yes 
Sage X3 Yes 
Shopify No 

Integrations

Acumatica Cloud ERP No 
EasyPost No 
MyGlue No 
Network Glue No 
Oracle Fusion Cloud ERP No 
Sage X3 No 
Shopify Yes 

Pricing Details

No price information available.
Free Trial No 
Free Version No 

Pricing Details

$299
Free Trial Yes 
Free Version No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support Yes 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support Yes 

Types of Training

Training Docs Yes 
Webinars Yes 
Live Training (Online) Yes 
In Person No 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) Yes 
In Person Yes 

Vendor Details

Company Name

Continuum

Country

United States

Website

www.gocontinuum.ai

Vendor Details

Company Name

Keystone B2B LLC

Founded

2025

Country

United States

Website

keystoneb2b.io

Product Features

Order Management

Back Order Management No 
Catalog Management No 
Inventory Management No 
Order Entry No 
Order Fulfillment No 
Order Tracking No 
Recurring Orders No 
Returns Management No 
Shipping Management No 
Special Order Management No 

Returns Management

3PL / ERP Integration No 
Automated Exchanges No 
Branded Experience No 
Custom Return Policy No 
Inventory Management No 
One-Click Returns Processing No 
Returns Analytics No 
Shopper Self-Service No 
Smart Data Collection No 

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