Average Ratings 0 Ratings
Average Ratings 0 Ratings
Description
The returns process in B2B wholesale, distribution, and manufacturing sectors has turned chaotic due to the reliance on PDF forms, email communications, and manual data entry. To alleviate this congestion in shipping documentation, it's essential to equip your shipping and receiving teams with up-to-the-minute information on anticipated returns throughout the day. Customers can conveniently manage their returns through your website, mobile app, or a link provided to them. With real-time integrations, they will have access to precise pricing and historical purchase order details at their fingertips. The Return Merchandise Authorization (RMA) is generated in your ERP system, incorporating business logic to ensure accurate assessments of warehouse returns, freight charges, and restocking fees. This user-friendly portal keeps customers informed with live updates on the status of their returns, benefiting customer service and warehouse personnel alike. By streamlining the returns experience, your customers enjoy a hassle-free process accompanied by timely status notifications, leading to increased satisfaction and loyalty. Moreover, this efficient system not only enhances operational productivity but also fosters stronger relationships with your clients.
Description
Managing the ordering and delivery of physical goods to recipients in remote, hybrid, and onsite environments can pose significant challenges for large enterprises. The Craftom Platform simplifies the process for businesses by enabling them to easily purchase, kit, and ship corporate products to individuals regardless of their location. Featuring a robust B2B marketplace, rapid lead times, and comprehensive enterprise software for seamless coordination, it serves as the ultimate solution for unifying and optimizing purchasing and delivery across your organization. Eliminate the hassle of extended lead times that often exceed four weeks for sourcing, customizing, kitting, and shipping products. With our reliable address verification system catering to remote, hybrid, and office workers, alongside our in-house capabilities for decoration and kitting, Craftom ensures efficient and speedy package deliveries anywhere you need them. Experience a streamlined process that not only saves time but also enhances productivity across your operations.
API Access
Has API
No
API Access
Has API
No
Integrations
Acumatica Cloud ERP
Yes
Adobe Marketo Engage
No
EasyPost
Yes
HubSpot CRM
No
HubSpot Customer Platform
No
Microsoft Dynamics 365
No
MyGlue
Yes
Network Glue
Yes
Oracle Fusion Cloud ERP
Yes
Sage X3
Yes
Integrations
Acumatica Cloud ERP
No
Adobe Marketo Engage
Yes
EasyPost
No
HubSpot CRM
Yes
HubSpot Customer Platform
Yes
Microsoft Dynamics 365
Yes
MyGlue
No
Network Glue
No
Oracle Fusion Cloud ERP
No
Sage X3
No
Pricing Details
No price information available.
Free Trial
No
Free Version
No
Pricing Details
No price information available.
Free Trial
No
Free Version
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Customer Support
Business Hours
Yes
Live Rep (24/7)
No
Online Support
Yes
Customer Support
Business Hours
Yes
Live Rep (24/7)
No
Online Support
Yes
Types of Training
Training Docs
Yes
Webinars
Yes
Live Training (Online)
Yes
In Person
No
Types of Training
Training Docs
No
Webinars
No
Live Training (Online)
Yes
In Person
No
Vendor Details
Company Name
Continuum
Country
United States
Website
www.gocontinuum.ai
Vendor Details
Company Name
Craftom
Founded
2020
Country
United States
Website
craftom.com
Product Features
Order Management
Back Order Management
No
Catalog Management
No
Inventory Management
No
Order Entry
No
Order Fulfillment
No
Order Tracking
No
Recurring Orders
No
Returns Management
No
Shipping Management
No
Special Order Management
No
Returns Management
3PL / ERP Integration
No
Automated Exchanges
No
Branded Experience
No
Custom Return Policy
No
Inventory Management
No
One-Click Returns Processing
No
Returns Analytics
No
Shopper Self-Service
No
Smart Data Collection
No
Product Features
Order Management
Back Order Management
No
Catalog Management
No
Inventory Management
Yes
Order Entry
Yes
Order Fulfillment
Yes
Order Tracking
Yes
Recurring Orders
No
Returns Management
No
Shipping Management
Yes
Special Order Management
No