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Description
ContactEngine seamlessly unites dialogues throughout the entirety of customer journeys with a singular voice, providing remarkable customer experiences and tangible business advantages for organizations globally. This visualization, based on actual data, illustrates how customers transition from a client's systems, through ContactEngine, and back again. As the pioneering third generation of customer engagement technology, ContactEngine facilitates authentic conversations powered by AI. This marks the dawn of a new age in proactive customer service. Our ambition for proactive dialogues places ContactEngine at the forefront of innovation in the industry. Our ongoing research and development efforts are designed to ensure that ContactEngine remains a leader for many years to come. By integrating with your essential systems, ContactEngine evaluates your data to pinpoint opportunities where initiating a proactive conversation could be beneficial. These triggers for conversation are crucial, prompting ContactEngine to either start a new dialogue or alter the course of an existing one, thereby enhancing the overall customer interaction experience. This capability not only improves customer satisfaction but also drives business growth through more effective communication strategies.
Description
Hippo is an all-encompassing technology suite designed to enhance your marketing strategies and elevate customer experiences. It offers two primary features: - Conversational Support, which allows for top-tier customer assistance through chatbots that address inquiries and issues around the clock, as well as live chat options where agents can tackle more intricate challenges and offer tailored support. Additionally, it facilitates direct communication with customers via phone or audio/video calls. - Customer Engagement Automation manages various marketing elements of your brand, ensuring an outstanding experience throughout the entire customer journey. You can send out messages and campaigns efficiently across multiple platforms. With Hippo, you can provide proactive support to your customers, interacting with them through their preferred channels from a unified dashboard. This approach not only enhances engagement but also ensures that each customer receives a uniquely personalized experience that fosters loyalty.
API Access
Has API
API Access
Has API
Integrations
BigCommerce
Facebook Messenger
Gmail
Help Scout
HubSpot CRM
HubSpot Customer Platform
Insightly
Kommo
Magento
Pipedrive
Integrations
BigCommerce
Facebook Messenger
Gmail
Help Scout
HubSpot CRM
HubSpot Customer Platform
Insightly
Kommo
Magento
Pipedrive
Pricing Details
No price information available.
Free Trial
Free Version
Pricing Details
No price information available.
Free Trial
Free Version
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Vendor Details
Company Name
NICE
Founded
1986
Country
United States
Website
www.contactengine.com/product/
Vendor Details
Company Name
JungleWorks
Founded
2017
Country
United States
Website
jungleworks.com/hippo/
Product Features
Product Features
Customer Engagement
Analytics
Churn Management
Communication Management
Community Management
Content Syndication
Feedback Collection
Gamification
Live Chat
Video Content
Live Chat
Canned Responses
Customizable Branding
Geo Targeting
Offline Form
Proactive Chat
Screen Sharing
Third Party Integration
Transfers / Routing
Website Visitor Tracking