Average Ratings 0 Ratings
Average Ratings 0 Ratings
Description
Develop relationship maps to gain a strategic advantage in the political landscape surrounding your transactions. Identify both supporters and resistance to determine where to allocate your efforts effectively. Document insights and outline the influence dynamics among key stakeholders. Consolidate and synchronize your contacts across both professional and personal devices to establish a comprehensive address book. Arrange this address book by organization and enable searching by job title. Identify and eliminate duplicate entries. Record significant information and observations in real time. Visualize your contacts within the organizational context they belong to, complete with hierarchical reporting lines. Emphasize various departments and business units. Seamlessly share your organizational charts with colleagues in just moments. Identify discrepancies within your address book data. Refresh job titles and company names to enhance your Contact Identification Score. Ensure your updated address book is synchronized across all your devices. Label key contacts strategically, including decision-makers, budget authorities, executive sponsors, and advocates, to optimize your networking approach. By taking these steps, you can significantly increase the effectiveness of your business relationships and improve your overall success in negotiations.
Description
NovelVox’s Agent Accelerator equips agents with a comprehensive overview of customer data, enabling them to deliver a highly customized and efficient service experience. This innovative tool significantly lowers Average Handling Time (AHT) and waiting times, enhances First Call Resolution (FCR), and boosts overall customer satisfaction levels. The integrated desktop interface provides agents with a unified platform for managing various applications, ensuring a smooth interaction for customers. By displaying essential caller information—including the caller's name, address, contact information, past interactions, and ticket status—agents can engage with clients personally and avoid the need for customers to reiterate their queries. With all relevant data readily available, agents can resolve issues more swiftly and effectively, while also collaborating with colleagues for prompt support during customer calls. This ultimately leads to a more efficient resolution process and a better overall experience for both agents and customers alike.
API Access
Has API
No
API Access
Has API
Yes
Integrations
BMC HelixGPT
No
Calabrio Call Recording
No
Finacle
No
Fiserv
No
Freshdesk
No
HubSpot CRM
No
HubSpot Customer Platform
No
Microsoft Dynamics 365
No
Microsoft Entra ID
No
Microsoft Excel
No
Integrations
BMC HelixGPT
Yes
Calabrio Call Recording
Yes
Finacle
Yes
Fiserv
Yes
Freshdesk
Yes
HubSpot CRM
Yes
HubSpot Customer Platform
Yes
Microsoft Dynamics 365
Yes
Microsoft Entra ID
Yes
Microsoft Excel
Yes
Pricing Details
No price information available.
Free Trial
No
Free Version
Yes
Pricing Details
No price information available.
Free Trial
No
Free Version
No
Deployment
Web-Based
No
On-Premises
No
iPhone App
Yes
iPad App
Yes
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Customer Support
Business Hours
No
Live Rep (24/7)
No
Online Support
Yes
Customer Support
Business Hours
Yes
Live Rep (24/7)
Yes
Online Support
Yes
Types of Training
Training Docs
Yes
Webinars
No
Live Training (Online)
No
In Person
No
Types of Training
Training Docs
Yes
Webinars
Yes
Live Training (Online)
Yes
In Person
No
Vendor Details
Company Name
ContactBase
Founded
2018
Country
United Kingdom
Website
www.contactbase.net
Vendor Details
Company Name
NovelVox
Founded
2008
Country
United States
Website
www.novelvox.com/unified-agent-desktops/
Product Features
Contact Management
Activity Management
No
Appointment Management
No
Contact Database
No
Contact History
No
Contact Import/Export
Yes
Customer Pipeline
No
Email Marketing
No
Group Management
No
Interaction Tracking
No
Lead Management
No
Prospecting Tools
Yes
Sales Pipeline Management
No
Search / Filter
No
Segmentation
Yes
Shared Contacts
No
Social Media Integration
No
Product Features
Call Center
Blended Call Center
No
Call Logging
Yes
Call Recording
No
Call Scripting
Yes
Campaign Management
No
Database
No
Escalation Management
No
IVR / Voice Recognition
Yes
Inbound Call Center
Yes
Manual Dialer
No
Outbound Call Center
Yes
Predictive Dialer
No
Progressive Dialer
No
Queue Management
No
Real-time Chat
No
Reporting/Analytics
No
Contact Management
Activity Management
No
Appointment Management
No
Contact Database
No
Contact History
No
Contact Import/Export
No
Customer Pipeline
No
Email Marketing
No
Group Management
No
Interaction Tracking
No
Lead Management
No
Prospecting Tools
No
Sales Pipeline Management
No
Search / Filter
No
Segmentation
No
Shared Contacts
No
Social Media Integration
No