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Average Ratings 0 Ratings

Total
ease
features
design
support

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Write a Review

Description

Reliable backup, disaster recovery and recovery services. A cost-effective, unified backup solution and disaster recovery (BDR), solution will help you avoid downtime and disruption. ConnectWise BCDR (formerly ConnectWise Recover) automates key tasks and provides expert support for different environments and workloads. Activate reliable, reliable backup and disaster recovery solutions that will help you build trust and expand your business relationships. When your client’s data goes missing, the clock starts ticking—and every second counts. With BCDR, you can avoid downtime and disruption for your clients with our secure backup and disaster recovery (BDR) solution. Supported by automation and our 24/7/365 NOC services, BCDR keeps your client’s data safe and protects your reputation.

Description

ScalePad Cognition360 revolutionizes the ticket data from ConnectWise PSA into insightful and predictive business intelligence tailored for managed service providers. It features an extensive array of over 130 interactive reports and benchmarks that reveal underlying insights related to profitability, technician productivity, ticket trends, project outcomes, agreement renewals, and various other aspects. By utilizing a specialized data warehouse for reporting, Cognition360 effectively reduces the load on production systems, facilitating both historical trend examination and "what-if" scenarios. The incorporation of advanced machine learning and AI technology enhances predictive analytics, empowering MSP executives and virtual CIOs to pinpoint capacity issues, uncover hidden cost factors, assess client profitability, and identify operational hurdles, which can lead to a boost in profitability of 10–15%. Furthermore, for users of ConnectWise Manage, the integration process is straightforward, necessitating minimal setup and capitalizing on existing Power BI licenses for easy report visualization and interpretation. This innovative approach not only streamlines reporting but also provides actionable insights that can drive strategic business decisions.

API Access

Has API No 

API Access

Has API No 

Screenshots View All

Screenshots View All

Integrations

Asio by ConnectWise Yes 
ConnectWise PSA No 
IBM Cloud Yes 
Microsoft Power BI No 
ScalePad No 

Integrations

Asio by ConnectWise No 
ConnectWise PSA Yes 
IBM Cloud No 
Microsoft Power BI Yes 
ScalePad Yes 

Pricing Details

No price information available.
Free Trial No 
Free Version No 

Pricing Details

$449 per month
Free Trial No 
Free Version No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours No 
Live Rep (24/7) No 
Online Support Yes 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support Yes 

Types of Training

Training Docs Yes 
Webinars Yes 
Live Training (Online) No 
In Person No 

Types of Training

Training Docs Yes 
Webinars Yes 
Live Training (Online) Yes 
In Person Yes 

Vendor Details

Company Name

ConnectWise

Founded

1982

Country

United States

Website

www.connectwise.com/platform/unified-management/bcdr

Vendor Details

Company Name

ScalePad

Founded

2015

Country

Canada

Website

www.scalepad.com/cognition360/

Product Features

Backup

Backup Log No 
Backup Scheduling No 
Cloud Backup No 
Compression No 
Continuous Backup Yes 
Encryption No 
Incremental Backup No 
Local Server Options No 
Remote Server Options No 
Secure Data Storage No 
Web Access / Restoration No 

Business Continuity

Backup Log No 
Backup Scheduling No 
Compression No 
Continuous Backup Yes 
Encryption No 
Incremental Backup No 
Local Server Options No 
Multiple System Support No 
Remote Server Options No 
Secure Data Storage No 
Web Access / Restoration No 

Disaster Recovery

Administration Policies Yes 
Bare-Metal Recovery No 
Encryption Yes 
Failover Testing No 
Flexible Data Capture No 
Multi-Platform Support No 
Multiple Data Type Support No 
Offline Storage No 

Product Features

Business Intelligence

Ad Hoc Reports No 
Benchmarking No 
Budgeting & Forecasting No 
Dashboard No 
Data Analysis No 
Key Performance Indicators No 
Natural Language Generation (NLG) No 
Performance Metrics No 
Predictive Analytics No 
Profitability Analysis No 
Strategic Planning No 
Trend / Problem Indicators No 
Visual Analytics No 

MSP

Backup Management No 
Billing & Invoicing No 
CRM No 
Dashboard No 
Help Desk No 
Issue Management No 
Live Chat No 
Patch Management No 
Privileged Access Management (PAM) No 
Project Management No 
Remote Access No 
Remote Systems Monitoring No 
Scheduling No 

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