Average Ratings 20 Ratings
Average Ratings 0 Ratings
Description
ConnectWise Automate makes it easy to solve IT problems at lightning speed. ConnectWise Automate is a robust platform for remote monitoring and management (RMM). It helps IT teams increase their effectiveness. It allows teams to identify all devices and users that require proactive monitoring, remove delivery roadblocks and support more endpoints without adding to their workloads.
Description
SuperIT is an autonomous AI support agent designed to help IT teams and MSPs resolve tickets instead of simply triaging or summarizing them. The platform installs a specialized RMM agent across devices and combines real-time telemetry with cloud integrations to build a live digital twin of the customer environment. It then compares the current state of systems against learned standards, historical ticket patterns, knowledge base content, and reusable skills to determine how issues should be fixed. SuperIT can act through approved integrations to investigate problems, run diagnostics, resolve incidents, follow up with users, update PSA records, and escalate with full context when human judgment is needed. It connects with tools such as ConnectWise, Autotask, HaloPSA, Microsoft 365, Entra ID, Intune, Defender, Datto, Veeam, NinjaOne, SentinelOne, CrowdStrike, Okta, Google Workspace, and many others. The platform is built with safety controls including read-only pilot modes, permission mirroring, approval workflows, allowlists, blocklists, tenant isolation, end-to-end encryption, and full audit trails. SuperIT is designed to keep humans in control while automating routine support work and improving response consistency. Its learning loop improves the digital twin, support skills, and agent performance after each resolution. SuperIT enables MSPs and internal IT departments to deliver white-glove support around the clock while freeing engineers to focus on higher-value work.
API Access
Has API
No
API Access
Has API
No
Screenshots View All
No images available
Integrations
Autotask PSA
Yes
ConnectWise PSA
Yes
Datto RMM
Yes
HaloPSA
Yes
AnswerForce
Yes
CloudMonix
Yes
ConnectWise ScreenConnect
Yes
CyberQP
Yes
ESET Endpoint Security
Yes
Emersion
Yes
Integrations
Autotask PSA
Yes
ConnectWise PSA
Yes
Datto RMM
Yes
HaloPSA
Yes
AnswerForce
No
CloudMonix
No
ConnectWise ScreenConnect
No
CyberQP
No
ESET Endpoint Security
No
Emersion
No
Pricing Details
No price information available.
Free Trial
Yes
Free Version
No
Pricing Details
$595/month
Free Trial
No
Free Version
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
Yes
Mac
No
Linux
No
Chromebook
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Customer Support
Business Hours
Yes
Live Rep (24/7)
Yes
Online Support
Yes
Customer Support
Business Hours
No
Live Rep (24/7)
No
Online Support
Yes
Types of Training
Training Docs
Yes
Webinars
Yes
Live Training (Online)
Yes
In Person
Yes
Types of Training
Training Docs
Yes
Webinars
No
Live Training (Online)
No
In Person
No
Vendor Details
Company Name
ConnectWise
Founded
1982
Country
United States
Website
www.connectwise.com/platform/unified-management/automate
Vendor Details
Company Name
SuperIT
Founded
2025
Country
Australia
Website
superit.ai/
Product Features
Application Development
Access Controls/Permissions
No
Code Assistance
No
Code Refactoring
No
Collaboration Tools
No
Compatibility Testing
No
Data Modeling
No
Debugging
No
Deployment Management
No
Graphical User Interface
No
Mobile Development
No
No-Code
No
Reporting/Analytics
No
Software Development
No
Source Control
No
Testing Management
No
Version Control
No
Web App Development
No
Data Center Management
Audit Trail
Yes
Behavior-Based Acceleration
Yes
Cross Reference System
Yes
Device Auto Discovery
Yes
Diagnostic Testing
Yes
Import / Export Data
Yes
JCL Management
No
Multi-Platform
Yes
Multi-User
Yes
Power Management
Yes
Sarbanes-Oxley Compliance
Yes
IT Asset Management
Asset Tracking
Yes
Audit Management
Yes
Compliance Management
Yes
Configuration Management
Yes
Contract/License Management
Yes
Cost Tracking
Yes
Depreciation Management
No
IT Service Management
Yes
Inventory Management
Yes
Maintenance Management
Yes
Procurement Management
Yes
Requisition Management
No
Supplier Management
Yes
IT Infrastructure Monitoring
Alerts / Notifications
Yes
Application Monitoring
Yes
Bandwidth Monitoring
Yes
Capacity Planning
Yes
Configuration Change Management
Yes
Data Movement Monitoring
Yes
Health Monitoring
Yes
Multi-Platform Support
Yes
Performance Monitoring
Yes
Point-in-Time Visibility
Yes
Reporting / Analytics
Yes
Virtual Machine Monitoring
Yes
IT Management
Capacity Monitoring
Yes
Compliance Management
Yes
Event Logs
Yes
Hardware Inventory
Yes
IT Budgeting
No
License Management
Yes
Patch Management
Yes
Remote Access
Yes
Scheduling
No
Software Inventory
Yes
User Activity Monitoring
Yes
IT Security
Anti Spam
Yes
Anti Virus
Yes
Email Attachment Protection
Yes
Event Tracking
No
IP Protection
Yes
Internet Usage Monitoring
Yes
Intrusion Detection System
Yes
Spyware Removal
Yes
Two-Factor Authentication
Yes
Vulnerability Scanning
Yes
Web Threat Management
Yes
Web Traffic Reporting
Yes
IT Service
Contract Management
Yes
IT Asset Management
Yes
Incident Management
Yes
Knowledge Management
No
Release Management
Yes
Self Service Portal
Yes
Service Catalog
Yes
Service Reporting
Yes
Ticket Management
Yes
Mobile Device Management (MDM)
Automatic Device Recognition
No
Data Management
Yes
Deployment Management
Yes
Inventory Management
Yes
Maintenance Utilities
Yes
Procurement Management
Yes
Remote Update / Installation
Yes
Software Management
Yes
Synchronization Management
Yes
Wireless Network Support
No
MSP
Backup Management
Yes
Billing & Invoicing
No
CRM
No
Dashboard
No
Help Desk
No
Issue Management
Yes
Live Chat
Yes
Patch Management
Yes
Privileged Access Management (PAM)
No
Project Management
No
Remote Access
Yes
Remote Systems Monitoring
Yes
Scheduling
No
Network Monitoring
Bandwidth Monitoring
Yes
Baseline Manager
Yes
Diagnostic Tools
Yes
IP Address Monitoring
Yes
Internet Usage Monitoring
Yes
Real Time Analytics
Yes
Resource Management
No
SLA Monitoring
Yes
Server Monitoring
Yes
Uptime Monitoring
Yes
Web Traffic Reporting
Yes
Network Security
Access Control
Yes
Analytics / Reporting
Yes
Compliance Reporting
No
Firewalls
Yes
Internet Usage Monitoring
Yes
Intrusion Detection System
Yes
Threat Response
Yes
VPN
No
Vulnerability Scanning
Yes
Patch Management
Alerts/Notifications
Yes
Automatic Approval
Yes
Automatic Patch Deployment
Yes
Automatic Scans
Yes
Compliance Management
No
Custom Patches
Yes
Dashboard
No
Network Wide Management
Yes
Patch Prioritization
No
Patch Testing
Yes
Remote Access/Control
No
Vulnerability Scanning
Yes
RMM
Deployment Management
Yes
For MSPs
Yes
IT Asset Management
Yes
Mobile Access
No
Network Monitoring
Yes
Patch Management
Yes
Real-time Alerts
Yes
Remediation Management
Yes
Server Management
CPU Monitoring
Yes
Credential Management
Yes
Database Servers
Yes
Email Monitoring
Yes
Event Logs
Yes
History Tracking
Yes
Patch Management
Yes
Scheduling
Yes
User Activity Monitoring
Yes
Virtual Machine Monitoring
Yes
System Monitoring
Alerts / Notifications
Yes
Antivirus Management
Yes
Data Backup / Recovery
Yes
Device Monitoring
Yes
Inventory Management
Yes
Patch Management
Yes
Policy-based Automation
Yes
Remote Monitoring
Yes
Reporting / Analytics
Yes
Risk Analysis
Yes
Server Monitoring
Yes
Service Configuration Management
Yes
Virtualization
Archiving & Retention
Yes
Capacity Monitoring
Yes
Data Mobility
Yes
Desktop Virtualization
Yes
Disaster Recovery
Yes
Namespace Management
No
Performance Management
Yes
Version Control
Yes
Virtual Machine Monitoring
Yes
Product Features
IT Service
Contract Management
No
IT Asset Management
No
Incident Management
No
Knowledge Management
No
Release Management
No
Self Service Portal
No
Service Catalog
No
Service Reporting
No
Ticket Management
No
MSP
Backup Management
No
Billing & Invoicing
No
CRM
No
Dashboard
No
Help Desk
No
Issue Management
No
Live Chat
No
Patch Management
No
Privileged Access Management (PAM)
No
Project Management
No
Remote Access
No
Remote Systems Monitoring
No
Scheduling
No
RMM
Deployment Management
No
For MSPs
No
IT Asset Management
No
Mobile Access
No
Network Monitoring
No
Patch Management
No
Real-time Alerts
No
Remediation Management
No
Service Desk
CMDB
No
Change Management
No
IT Asset Management
No
Incident Management
No
Knowledge Base
No
Mobile Access
No
Procurement Management
No
Remote Control
No
SLA Management
No
Self Service Portal
No