Average Ratings 3 Ratings

Total
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Average Ratings 0 Ratings

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Description

The simple, smart, efficient & all-in-one UCaaS, Customer Engagement & Workforce Management Platform. ConneXio Cloud is a full suite of Communication and Workforce Management Tools - AI & Voice Recognition IVRs - Omni-Channel IVRs - Voicemail and Call Menu Builder - VoIP Web-Phones - CRM - UCaaS / CCaaS - Predictive Dialer - BPO & Outsourcing Create the exact solution you need to engage customers at every step of their journey on their preferred channels – anywhere in the world! Provide a white-glove, VIP service so convenient and proactive, your customers will think you can read minds! - Real-time Analytics & Reporting - Custom-Tailored - AI & Machine Learning - Industry-Leading VoIP Network

Description

Oki-Toki Cloud Contact Center is a one-stop solution for contact centres of any size or industry. It has everything a contact center needs to stay in the top 3 leaders. Cloud Contact Center includes: Low-Code allows you to launch any inbound, blended, or outbound project in a minimum amount of time. - Share agents between teams, projects, and companies. - Integration of Toll Free, Local, and Non-Geographic SIP Numbers. - Handling missed phone calls with a Callback mode. - A system for employee motivation that calculates bonuses and penalties automatically. - Automated KPI Tracking, integrated with Speech Analytics and Evaluation Sheets. - Dynamic scripts for conversations that standardize responses and automate triggers. - Performance analysis for each agent, team and the entire Contact Center. Other features that can be added to the CC are: chats, WFM (Web-based messaging), CRM, Dialer and voice broadcasts.

API Access

Has API Yes 

API Access

Has API Yes 

Screenshots View All

Screenshots View All

Integrations

Salesforce Yes 
Zendesk Yes 
Zoho CRM Plus Yes 
Agile CRM Yes 
Bitrix24 No 
Discord No 
Dropbox No 
Drupal No 
Facebook No 
Facebook Messenger No 
FreeSWITCH No 
Gmail No 
Google Drive No 
Instagram No 
Joomla! No 
Odoo No 
Pipedrive Yes 
Zoho CRM No 
monday AI work platform Yes 
monday CRM No 

Integrations

Salesforce Yes 
Zendesk Yes 
Zoho CRM Plus Yes 
Agile CRM No 
Bitrix24 Yes 
Discord Yes 
Dropbox Yes 
Drupal Yes 
Facebook Yes 
Facebook Messenger Yes 
FreeSWITCH Yes 
Gmail Yes 
Google Drive Yes 
Instagram Yes 
Joomla! Yes 
Odoo Yes 
Pipedrive No 
Zoho CRM Yes 
monday AI work platform No 
monday CRM Yes 

Pricing Details

$29.99
We have custom-tailored solutions for every business. Contact our team today so we can build a custom-tailored solution specific for your business' needs!
Free Trial Yes 
Free Version No 

Pricing Details

$30/user/month
Free Trial Yes 
Free Version No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App Yes 
iPad App Yes 
Android App Yes 
Windows No 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours No 
Live Rep (24/7) Yes 
Online Support No 

Customer Support

Business Hours No 
Live Rep (24/7) Yes 
Online Support Yes 

Types of Training

Training Docs Yes 
Webinars Yes 
Live Training (Online) Yes 
In Person Yes 

Types of Training

Training Docs Yes 
Webinars Yes 
Live Training (Online) Yes 
In Person Yes 

Vendor Details

Company Name

ConneXio

Founded

2014

Country

United States

Website

www.connexiocloud.com/connexio-cloud-free-trial/

Vendor Details

Company Name

Oki-Toki

Founded

2015

Country

United Kingdom

Website

www.oki-toki.cloud/

Product Features

Auto Dialer

Call Center Management Yes 
Call Recording Yes 
Call Reporting Yes 
Call Scripting Yes 
Lead Management Yes 
Power Dialer Yes 
Predictive Dialer Yes 
Preview Dialer Yes 
Progressive Dialer Yes 
Surveys Yes 

Business VoIP

Call Parking Yes 
Call Recording Yes 
Contact Management Yes 
Encryption Yes 
IVR / Voice Recognition Yes 
Ring Groups Yes 
SIP Trunking Yes 
Unified Communications Yes 
Voice Quality Enhancement Yes 

Call Center

Blended Call Center Yes 
Call Logging Yes 
Call Recording Yes 
Call Scripting Yes 
Campaign Management Yes 
Database Yes 
Escalation Management Yes 
IVR / Voice Recognition Yes 
Inbound Call Center Yes 
Manual Dialer Yes 
Outbound Call Center Yes 
Predictive Dialer Yes 
Progressive Dialer Yes 
Queue Management Yes 
Real-time Chat Yes 
Reporting/Analytics Yes 

Chatbot

Call to Action Yes 
Context and Coherence No 
Human Takeover Yes 
Inline Media / Videos No 
Machine Learning No 
Natural Language Processing No 
Payment Integration No 
Prediction No 
Ready-made Templates Yes 
Reporting / Analytics No 
Sentiment Analysis No 
Social Media Integration Yes 

Cloud PBX

Call Recording Yes 
Call Routing Yes 
IVR / Voice Recognition Yes 
Ring Groups Yes 
SIP Trunking Yes 
Virtual Extensions Yes 
Web Conferencing Yes 

Customer Engagement

Analytics Yes 
Churn Management Yes 
Communication Management Yes 
Community Management Yes 
Content Syndication No 
Feedback Collection No 
Gamification No 
Live Chat Yes 
Video Content No 

IVR

Call Center Yes 
Call Logging Yes 
Call Recording Yes 
Call Routing Yes 
Multiple Scripts Yes 
Phone Key Input Yes 
Survey Management Yes 
Text to Speech Yes 
Voice Customization Yes 
Voice Mail Yes 

Predictive Dialer

Call Monitoring Yes 
Call Recording Yes 
Call Results Yes 
Call Transfer Yes 
Callback Scheduling Yes 
Campaign Specific Caller ID Yes 
Contact Management Yes 
FCC Compliance Yes 
FTC Compliance Yes 
Lead Capture Yes 
Lead Management Yes 

Telephony

Auto-Dialer Yes 
Call Center Management Yes 
Call Monitoring Yes 
Contact Management Yes 
IVR / Voice Recognition Yes 
Inbound Reporting No 
Outbound Reporting No 
Predictive Dialer Yes 
Telemarketing Management Yes 
VoIP Yes 
Voice & Data Integration No 

Product Features

Auto Dialer

Call Center Management No 
Call Recording No 
Call Reporting No 
Call Scripting No 
Lead Management No 
Power Dialer No 
Predictive Dialer No 
Preview Dialer No 
Progressive Dialer No 
Surveys No 

Call Center

Blended Call Center Yes 
Call Logging Yes 
Call Recording Yes 
Call Scripting Yes 
Campaign Management Yes 
Database Yes 
Escalation Management Yes 
IVR / Voice Recognition Yes 
Inbound Call Center Yes 
Manual Dialer Yes 
Outbound Call Center Yes 
Predictive Dialer Yes 
Progressive Dialer Yes 
Queue Management Yes 
Real-time Chat Yes 
Reporting/Analytics Yes 

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Alternatives

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